The HelpCrunch Blog

Join our community of customer-centric businesses. We write about all the latest trends and evergreen practices in customer service, marketing, and sales.

Most popular post

Mar 14, 2023

Chatbot Pricing: How Much Does a Chatbot Cost in 2023?

How does one choose an adequate chatbot pricing model when the prices vary between $0 and $500,000? Let’s discuss!

Feb 16, 2023

Top 9 Chatbot Features to Make Your Customer Support a Success

Looking for the right chatbot solution for your business and wondering, what are the most essential tool features? We know the answer! Read the article to find a complete list of chatbot features you can't go without. Try to guess the first one...

Feb 14, 2023

Top 18 Chatbot Use Cases to Improve Your Business Performance

In this article, we introduce the most common chatbot use cases for businesses that you can adopt today. More leads, customers, and sales. Jump in!

Feb 10, 2023

7 Cost-Friendly Intercom Alternatives in 2023

We've taken 7 best Intercom alternatives to a 14-day test. Check out which Intercom alternatives offer better value for money and will suit your business needs.

All Customer Service AI & Chatbots Self-Service Software Review In-App Support Marketing Lead Generation & Sales Customer Engagement

May 12, 2023

Chatbot vs Live Chat: What Solution to Choose for Five-Star Customer Service?

Time to pin down the chatbot vs live chat struggle once and forever! Can they work in harmony?Here we explain the key concept as well as the main difference between these two.

Mar 16, 2023

The Customer is Always Right. Or are They?

Who first said that the customer is always right, and what did they mean by it? Should you follow the concept or forget it once and for all? We explain the origins of this saying and give you the long-awaited answer...

Mar 13, 2023

8 Customer Service Challenges Harming Your Bottom Line [+ How to Conquer Them]

How to face customer service challenges with dignity? Check the experts' opinions here!

May 29, 2023

10 Types of Chatbots: Key Specifics, Mechanics, and Areas of Usage

Dive into our article to learn more about the main types of chatbots out there.

May 17, 2023

10 Best Chatbot APIs Your Business Should Incorporate in 2023

Stop looking for chatbot API this instant! See the 10 options we've hand-picked for you.

May 14, 2023

7 Examples of Chatbot UI Done Right

Looking for the best chatbot UI design that can suit you? Come read our article to see what a great bot interface might look like and pick the right one for you.

Jun 02, 2023

10 Best Examples of FAQ Pages to Make Your Customers Satisfied

Check out the best FAQ page examples and get inspired or just copy some of the ideas ;)

Jun 01, 2023

How to Create an FAQ Page: Inspiring Examples and Tips

Create an FAQ page to help customers find the answers (we explain how!).

Apr 12, 2023

7 Best Wiki Software to Try for Splendid Knowledge Management

It’s time for organizing all the knowledge efficiently with the wiki software.

Mar 31, 2023

Help Scout vs Intercom: Is It a Tie After All?

Unpack that Help Scout vs Intercom conundrum right now and choose your winner!

Feb 10, 2023

7 Cost-Friendly Intercom Alternatives in 2023

We've taken 7 best Intercom alternatives to a 14-day test. Check out which Intercom alternatives offer better value for money and will suit your business needs.

Sep 26, 2022

7 Best Zendesk Alternatives to Give Your Support a Boost in 2023

Zendesk is one of the most widely known help desk tools out there. But it has its flaws, too. Check these 7 Zendesk alternatives that will help you improve your customer support, sales, and marketing.

Apr 04, 2023

In-App Experience: 10 Takeaways from Top-Rated Mobile Apps

We've taken 10 top apps for a weeklong test - this is how our in-app experience transformed!

Apr 03, 2023

How to Collect In-App Feedback: Methods and Best Practices

We’ve created a list of the best methods, practices, and tools to collect in-app feedback.

Oct 10, 2022

In-App Notifications vs. Push Notifications: Can You Tell the Difference?

In-app messaging vs. push notifications – we tell what they have in common. Step in!

May 25, 2023

14 Best Welcome Messages for Customers to Spark a Conversation

Learn from these 14 best examples to write effective welcome messages.

Feb 01, 2023

77 Catchy Valentine’s Day Slogans and Phrases for Marketing in 2023

Hit the right words with Valentine's day marketing and advertising slogans!

Nov 22, 2022

30 Lucrative Black Friday Software Deals for Your Business in 2022

This roundup features 30 massive Black Friday and Cyber Monday deals to leverage.

Dec 07, 2022

How Businesses Can Exploit Customer Service to Pump Lead Generation

Let's glue customer service and lead generation together. Hot leads are coming!

Dec 05, 2022

Nail Popup Timing to Increase Your Conversion Like a Pro

Trying to figure out the best popup timing to get more leads and increase sales? We know the answer! In this article, find the best tips on when to display a popup window on your website.

Nov 25, 2022

What is Lead Generation in Digital Marketing and How to Make the Most of It?

In this post, we decided to finally make it clear what lead generation in digital marketing is. We also offer a few killer strategies on how to increase the number of leads. Have a look and keep growing 🚀

Dec 09, 2022

Top 7 Mobile Popup Best Practices to Engage Users in 2023 (+Examples)

Looking for the best tips and ideas on how to create an appealing mobile popup? We made sure to cover all the key points and provide you with some great examples. Please, enjoy!

Nov 21, 2022

9 Proven Customer Engagement Strategies to Keep Users in the Loop

We’ve conducted in-depth research to find the best customer engagement strategies that actually work. If you are looking for great ideas on how to keep users intent, this is high time to get inspired!

Jun 03, 2022

7 Time-Tested Strategies to Build Positive Customer Relationships

Positive customer relations mean higher revenue. If you are wondering how to build them, we are here at your service. Learn the top 7 proved strategies and make customers fall in love with your brand.