Valeriy Kurilov, CEO

SE Ranking

“We used Intercom system for several months and it did the job well but was overpriced for a company like ours. We’ve switched to HelpCrunch as it ticks all the boxes and helps us cut costs.”

João Mainardes, CEO & Creative Director

CREVTIVE

“Customer support is a 10/10. You do an awesome job, when it comes to the chat, everything is a 10/10 as well. So far this experience has been amazing and better than the other ones.”

All-in-one customer
communication platform

HelpCrunch is not just a live chat but an all-around customer communication platform. All relevant tools are always at hand: live chat, in-app messenger, email automation, auto messages, ticketing, and more


live chat 2.0

30% conversion improvement over old-fashioned live chats.

in-app messenger

Best way to talk to your customers in your product.

Auto Messages

Engage new visitors to start talking to a team member

EMAIL AUTOMATION

Fully automate all your email marketing activities.

TICKETING 2.0

New way to deliver great customer service.

HelpCrunch vs Intercom
side by side



Features


HelpCrunch


Intercom Respond
+ Engage
Subscription
Plan HelpCrunch Premium Respond + Engage Lite
Pricing from 30 / agent / mo from 106 / mo
Number of unique chat users Unlimited 250
Annual Subscription (Save 23%)
Free 14-day trial
Customer service
Free personal on-boarding assistant
Fine-tuning for specific business needs
Setup Assistance
Live Chat Support
Email Support
Live Chat
Chat on multiple websites/apps in one account
Multi-channel messaging (chat/email)
Chat user path (source, referer etc.) and activity tracking (page views)
Chat widget unbranding
Pre-chat form
Offline Form
Emoji & Stickers
Group chats
Saved responses
Live visitor profiles
File sharing
Chat tags
Chat history Unlimited Unlimited
Typing insight
Sound, browser, email, slack notifictions
Customization
Chat widget resizing
Chat button styles (icon/tab/button)
Preset and custom chat colors
Chat widget repositioning
Eye-catchers
Chat localization
Company logo and agents' avatars
Chat wallpapers
Emailing
Instant email follow-ups right from the chat
Automatically resend unseen chat messages via email if not seen
Real-time delivery and open tracking
Email delivery settings
Email Forwarding
Bulk emails
Auto Messages
Chat auto messages
Email auto messages
Sent / opened / replied metrics
Settings
Operating hours
Roles and permissions
Third-party integrations All current and future integrations are included No premium integrations
Deep integration with your product (registration/login/cart)
Custom attributes
Mobile version of both chat and service
Security
SSL Encryption
Intercom API vs Helpcrunch API
Web SDK
iOS SDK
Android SDK