Free
migration
migration
Unlimited
contacts
contacts
3-5X More
affordable
affordable
Valeriy Kurilov, CEO
SE Ranking
We used Intercom system for several months and it did the job well but was overpriced for a company like ours. We’ve switched to HelpCrunch as it ticks all the boxes and helps us cut costs.
Andrew Mathews, President
Xenon Cloud Inc
This software is truly amazing and the benefit you get from the cost alone is amazing we left intercom for this software.
Unified solution for your customer service
Perfect
live chat
Help, engage, and convert your website visitors in real time.
Email automation
Target customers with personalized email marketing campaigns.
Simple Help Desk
Receive and reply to incoming support emails from a single dashboard
HelpCrunch vs Intercom
side by side
|
HelpCrunch - Premium |
Intercom - Pro |
|
| Subscription | ||
| Plan | HelpCrunch - Premium | Intercom - Pro |
| Features | Live Chat (Messenger) + Targeted Messages (Messages) + Help Desk & Ticketing (Inbox) + Knowledge Base (Articles) | Live Chat (Messenger) + Targeted Messages (Messages) + Ticketing (Inbox) + Knowledge Base (Articles) |
| Pricing starts from | from $49/mo (unlimited contacts) | from $153/mo (200 contacts) |
| Annual Subscription | (Save 20%) | |
| Free 14-day trial | ||
| Live Chat | ||
| Chat on multiple websites/apps in one account | ||
| Multi-channel messaging (chat/email) | ||
| Chat user path and activity tracking | ||
| Offline Form | ||
| Pre-chat form | ||
| Emoji & Stickers | ||
| Group chats | ||
| Saved responses | ||
| Live visitor profiles | ||
| File sharing | ||
| Chat tags | ||
| Chat history | unlimited | unlimited |
| Typing insight | ||
| Sound, browser, email, slack notifictions | ||
| Auto Messages | ||
| Chat auto messages | ||
| Email auto messages | ||
| Sent / opened / replied metrics | ||
| Emailing | ||
| Instant email follow-ups right from the chat | ||
| Automatically resend unseen chat messages via email | ||
| Real-time delivery and open tracking | ||
| Email delivery settings | ||
| Email Forwarding | ||
| Bulk emails | ||
| Help Desk & Ticketing | ||
| Shared Inbox (chats and email tickets) | ||
| Merge conversations | ||
| Audience segments | ||
| Chat notes | ||
| Chat tags | ||
| Chat transcripts | ||
| Assign chats | ||
| Block / unsubscribe customers | ||
| Email Forwarding | ||
| Knowledge Base | ||
| Meta data editing for SEO | ||
| Search autocomplete with suggestions | ||
| WYSIWYG editor | ||
| Article ratings | ||
| Reports | ||
| Own domain name with CNAME | ||
| Customization | ||
| Remove branding | ||
| Chat widget resizing | ||
| Chat button styles (icon/ |
||
| Preset and custom chat colors | ||
| Chat widget repositioning | ||
| Eye-catchers | ||
| Chat localization | ||
| Company logo and agents' avatars | ||
| Chat wallpapers | ||
| Settings | ||
| Operating hours | ||
| Roles and permissions | ||
| Third-party integrations | ||
| Deep integration with your product | ||
| Custom attributes | ||
| Mobile version of both chat and service | ||
| Security | ||
| SSL Encryption | ||
| App and API | ||
| Web SDK | ||
| iOS SDK | ||
| Android SDK | ||
| Web App | ||
| iOS App | ||
| Android App | ||
| Customer service | ||
| Free personal on-boarding assistant | ||
| Fine-tuning for specific business needs | ||
| Setup Assistance | ||
| Live Chat Support | ||
| Email Support | ||
| Knowledge Base Support | ||
Start using HelpCrunch now
Free 14-day trial. Set up in minutes. No credit card required.
Start free trial Book a demo