Valeriy Kurilov, CEO
SE Ranking
“We used Intercom system for several months and it did the job well but was overpriced for a company like ours. We’ve switched to HelpCrunch as it ticks all the boxes and helps us cut costs.”
João Mainardes, CEO & Creative Director
CREVTIVE
“Customer support is a 10/10. You do an awesome job, when it comes to the chat, everything is a 10/10 as well. So far this experience has been amazing and better than the other ones.”
All-in-one customer
communication platform
HelpCrunch is not just a live chat but an all-around customer communication platform. All relevant tools are always at hand: live chat, in-app messenger, email automation, auto messages, ticketing, and more
live chat 2.0
30% conversion improvement over old-fashioned live chats.
in-app messenger
Best way to talk to your customers in your product.
Auto Messages
Engage new visitors to start talking to a team member
EMAIL AUTOMATION
Fully automate all your email marketing activities.
TICKETING 2.0
New way to deliver great customer service.
HelpCrunch vs Intercom
side by side
Features |
HelpCrunch |
Intercom Respond + Engage |
| Subscription | ||
| Plan | HelpCrunch Premium | Respond + Engage Lite |
| Pricing | from 30 / agent / mo | from 106 / mo |
| Number of unique chat users | Unlimited | 250 |
| Annual Subscription | (Save 23%) | |
| Free 14-day trial | ||
| Customer service | ||
| Free personal on-boarding assistant | ||
| Fine-tuning for specific business needs | ||
| Setup Assistance | ||
| Live Chat Support | ||
| Email Support | ||
| Live Chat | ||
| Chat on multiple websites/apps in one account | ||
| Multi-channel messaging (chat/email) | ||
| Chat user path (source, referer etc.) and activity tracking (page views) | ||
| Chat widget unbranding | ||
| Pre-chat form | ||
| Offline Form | ||
| Emoji & Stickers | ||
| Group chats | ||
| Saved responses | ||
| Live visitor profiles | ||
| File sharing | ||
| Chat tags | ||
| Chat history | Unlimited | Unlimited |
| Typing insight | ||
| Sound, browser, email, slack notifictions | ||
| Customization | ||
| Chat widget resizing | ||
| Chat button styles (icon/tab/button) | ||
| Preset and custom chat colors | ||
| Chat widget repositioning | ||
| Eye-catchers | ||
| Chat localization | ||
| Company logo and agents' avatars | ||
| Chat wallpapers | ||
| Emailing | ||
| Instant email follow-ups right from the chat | ||
| Automatically resend unseen chat messages via email if not seen | ||
| Real-time delivery and open tracking | ||
| Email delivery settings | ||
| Email Forwarding | ||
| Bulk emails | ||
| Auto Messages | ||
| Chat auto messages | ||
| Email auto messages | ||
| Sent / opened / replied metrics | ||
| Settings | ||
| Operating hours | ||
| Roles and permissions | ||
| Third-party integrations | All current and future integrations are included | No premium integrations |
| Deep integration with your product (registration/login/cart) | ||
| Custom attributes | ||
| Mobile version of both chat and service | ||
| Security | ||
| SSL Encryption | ||
| Intercom API vs Helpcrunch API | ||
| Web SDK | ||
| iOS SDK | ||
| Android SDK | ||
Saved Responses
Respond faster with pre-made answers to common questions
Offline greeting
Never miss a customer even if you're offline
Typing insight
Keep people in chat by letting them see when you're typing