Valeriy Kurilov, CEO
SE Ranking
We used Intercom system for several months and it did the job well but was overpriced for a company like ours. We’ve switched to HelpCrunch as it ticks all the boxes and helps us cut costs.
Andrew Mathews, President
Xenon Cloud Inc
This software is truly amazing and the benefit you get from the cost alone is amazing we left intercom for this software.
Unified solution for your customer service
Perfect
live chat
Help, engage and convert your website visitors in real time.
Email automation
Target customers with personalized email marketing campaigns.
Simple help desk
Manage multi-channel customer communication from one dashboard.
HelpCrunch vs Intercom
side by side
Features |
HelpCrunch |
Intercom Inbox + Messages |
| Subscription | ||
| Plan | HelpCrunch Premium | Inbox + Messages Essential |
| Pricing | from 21 / agent / mo | from 106 / mo |
| Number of unique chat users | Unlimited | 250 |
| Annual Subscription | (Save 23%) | |
| Free 14-day trial | ||
| Customer service | ||
| Free personal on-boarding assistant | ||
| Fine-tuning for specific business needs | ||
| Setup Assistance | ||
| Live Chat Support | ||
| Email Support | ||
| Live Chat | ||
| Chat on multiple websites/apps in one account | ||
| Multi-channel messaging (chat/email) | ||
| Chat user path (source, referer etc.) and activity tracking (page views) | ||
| Chat widget unbranding | ||
| Pre-chat form | ||
| Offline Form | ||
| Emoji & Stickers | ||
| Group chats | ||
| Saved responses | ||
| Live visitor profiles | ||
| File sharing | ||
| Chat tags | ||
| Chat history | Unlimited | Unlimited |
| Typing insight | ||
| Sound, browser, email, slack notifictions | ||
| Customization | ||
| Chat widget resizing | ||
| Chat button styles (icon/ |
||
| Preset and custom chat colors | ||
| Chat widget repositioning | ||
| Eye-catchers | ||
| Chat localization | ||
| Company logo and agents' avatars | ||
| Chat wallpapers | ||
| Emailing | ||
| Instant email follow-ups right from the chat | ||
| Automatically resend unseen chat messages via email if not seen | ||
| Real-time delivery and open tracking | ||
| Email delivery settings | ||
| Email Forwarding | ||
| Bulk emails | ||
| Auto Messages | ||
| Chat auto messages | ||
| Email auto messages | ||
| Sent / opened / replied metrics | ||
| Settings | ||
| Operating hours | ||
| Roles and permissions | ||
| Third-party integrations | All current and future integrations are included | No premium integrations |
| Deep integration with your product (registration/ |
||
| Custom attributes | ||
| Mobile version of both chat and service | ||
| Security | ||
| SSL Encryption | ||
| Intercom API vs Helpcrunch API | ||
| Web SDK | ||
| iOS SDK | ||
| Android SDK | ||