Looking for an affordable alternative to Intercom?

Build customer relationships without overspending.
HelpCrunch offers similar features for support, marketing and sales at a reasonable price.

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Compare HelpCrunch vs Intercom

Unlimited contacts,
transparent pricing

Whether you reach 2K or 2M people each month, HelpCrunch stays affordable as your business grows. Our pricing is based on the number of team members and emails (if you use them) — no hidden fees for reached people or expensive add-ons. Pay for what you use.

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Customer support
that actually
cares about you

Does it take days to get replies from Intercom?
Do they miss the point half the time?
HelpCrunch is customer-centric all the way. Our dedicated customer success team is always there for you, ready to assist with any issue you may have.

Best option for small businesses

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately. I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Hellena

General manager @ Fantasmagoria.shop

Excellent platfrom for customer interaction with great support

We integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well. We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats and emails for our onboarding process. A great plus is that their support is great, having extensive documentation and a very responsive and knowledgeable team.

Adina Mihaita

Customer Success Engineer @ Pentest-Tools.com

Incredibly useful site for customer experience

First and foremost, it's a very easy website to use. Furthermore, you can easily adjust the settings to make them fit your needs perfectly. At Candeno we offer a livechat and we use HelpCrunch for this. Earlier we used Intercom, but Helpcrunch is way easier to use and set up, and the variety of options helps you a lot, but aren't overwhelming.

Gustav Tornby

Communications Manager @ Candeno.com

This is the tool I was looking for

We were looking for an alternative to Intercom to be more affordable, It was very easy to switch by migrating all our data from Intercom to HelpCrunch easily and for free. Overall experience has been great, pricing is right, super easy to setup, their support team are amazing and always acttive to answer all our questions and needs, the onboarding is just right that even helps us internally with ideas and inspiration like the auto follow up messages. I really can't find any cons for HelpCrunch till now. They are just amazing.

Mahinour Sabra

Senior Product Marketing Manager @ Adam.ai

Great all-around customer support and outreach platform

We evaluated several competing options, including Intercom, Crisp and Customerly and have been happy with our decision to go with HelpCrunch.
- A great feature-set that caters toward customer support and marketing outreach for SAAS
- Responsive customer support team that is willing to help with setup and onboarding
- Very competitive pricing for the offered feature set

Cindy Bellford

RentCast.io

Free migration from Intercom

Excellent support is part of our DNA. But we want to take it a step further and migrate all the contacts, email templates, and site automations from your Intercom account for free. Just submit a request, and we'll take care of the rest.

Learn more

Intercom doesn't offer true multi-channel messaging, but we do

HelpCrunch is a perfect solution for managing multi-channel communication in a signle window. Switch between chats and emails in one click or automatically resend unread chat messages via email.

Customizable chat experience with a
full-scale help center

Сustomize your chat window in any way you want, add special tweaks via custom CSS, and integrate the help center to reduce the number of requests. Not ready to talk? You can hide the chat section and show just the help center to turn your widget into a 24/7 self-service hub.

4.7 / 5

4.8 / 5

5 / 5

HelpCrunch vs Intercom

Subscription

Plan

Chat & Emails Standard

Start

Price

$29/mo (1 team member)

Starts from $59/mo (1 seat)

Contact limit

No limit

2,000 people reached monthly

Features

Live chat
Outboud chat messages
Basic CRM
Outboud email messages
Knowledge base
Help desk
Popups

Live chat
Outbound chat messages
Basic CRM

Annual discount

20%

Free trial

14 days

Widget

Multiple widgets in one account

Help Center in widget

Chat forms

Ask for email only

Conversation rating

Custom CSS styling

Edit any widget text

Hide widget from certain pages (zero code)

Team Inbox

Multi-channel messaging (chat/email)

Auto-resend unseen chat messages via email

Receive inbound emails

Preview customer’s message before it’s sent (sneak peek)

Saved responses

"Unread" filter for conversations

Articles in conversations

Custom inbox views

Multiple teams/departments

Automatic chat routing

Choose vital customer info to display in the conversations list

Help Center

Starting from $119/mo

Meta data editing for SEO

Search autocomplete with suggestions

WYSIWYG editor

Article ratings

Reports

Custom domain name via CNAME

Outbound Messaging

In-product targeted chat messages

Triggered chat messages

Triggered email messages

Bulk emails

Real-time delivery & open/click/reply tracking

Basic CRM

Standard & custom user data

Real-time user segments

Import & export customers

Reports

Conversation volume

Team performance

Customer satisfaction

Security

SSL encryption

User authentication

For Developers

JavaScript / REST API

iOS/Android SDK

Webhooks

Customer service

Live chat & email support

Self-service support

Free personal Customer Success Manager

Start using HelpCrunch now

Free 14-day trial. Set up in minutes. No credit card required.