Shared inbox
for faster & more efficient communication

Deliver a multichannel experience to your clients, collaborate with your teammates, and manage conversations promptly in a unified shared inbox.

Trusted by thousands of businesses, big and small

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Unite all communication channels in one team inbox

  • You can forward all messages from your team email address to the HelpCrunch inbox and collaborate on them more effectively with your team.

  • Communicate with your customers via email or chat. Unite your corporate messengers and social media accounts to provide an omnichannel experience.

  • Every detail about a customer and their previous interactions with your brand are at your fingertips. From a time zone to a user path to custom attributes — you got it.

  • Your team can prioritize and distribute emails and chats more effectively by creating as many shared inboxes as they need based on any relevant data.

Fast and powerful shared inbox for your team

Emails are just the beginning. Manage all communications in one place and stay in the context with real-time user info.

Complete dashboard of the HelpCrunch Shared Inbox

Collaborate with your team on the go

  • Assign conversations to your teammates or entire departments manually. Set up smart routing rules to automate this process and distribute them fair and square.

  • Leave private notes to indicate complex issues. These notes are only visible to other team members and will help them get the gist of a conversation in seconds.

  • Need more time to сlarify some details and follow up on the issue later? Just snooze conversations to get convenient reminders when the time is right.

  • Knowledge is power. Track your team’s performance, workload, and customer satisfaction to be aware of your current state of affairs at all times.

Additional shared inbox features

Customize your dashboard, automate routine tasks, join forces with your team on complex issues and turn your shared inbox into a potent command center.

  • Saved replies

    Prepare answers to common questions to access them in a few clicks while chatting with customers.

  • Knowledge base integration

    Want to provide a more detailed explanation? Send a knowledge base article right from your shared inbox.

  • Chat routing

    Automate conversation routing to distribute tickets among support agents faster and more efficiently.

  • Notifications

    Choose how you want to be notified about new messages to attend to every conversation on time.

  • Inbox customization

    Tweak your shared inbox by choosing which information you want to see before opening a conversation.

  • Integrations

    Add your favorite communication channels and tools like Zapier or Slack to automate routine tasks.

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Everything you need for your business

Get all the tools you need for your customer service, marketing, and sales with HelpCrunch

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