Shared inbox
for faster & more efficient communication

Deliver a multichannel experience to your clients, collaborate with your teammates, and manage conversations promptly in a unified shared inbox.

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Trusted by thousands of businesses, big and small

Unite all communication channels in one team inbox

You can forward all messages from your team email address to the HelpCrunch inbox and collaborate on them more effectively with your team.
Communicate with your customers via email or chat. Unite your corporate messengers and social media accounts to provide an omnichannel experience.
Every detail about a customer and their previous interactions with your brand are at your fingertips. From a time zone to a user path to custom attributes — you got it.
Your team can prioritize and distribute emails and chats more effectively by creating as many shared inboxes as they need based on any relevant data.

Collaborate with your team on the go

Assign conversations to your teammates or entire departments manually. Set up smart routing rules to automate this process and distribute them fair and square.
Leave private notes to indicate complex issues. These notes are only visible to other team members and will help them get the gist of a conversation in seconds.
Need more time to сlarify some details and follow up on the issue later? Just snooze conversations to get convenient reminders when the time is right.
Knowledge is power. Track your team’s performance, workload, and customer satisfaction to be aware of your current state of affairs at all times.

Saved replies

Prepare answers to common questions to access them in a few clicks while chatting with customers.
Knowledge base integration

Want to provide a more detailed explanation? Send a knowledge base article right from your shared inbox.
Chat routing

Automate conversation routing to distribute tickets among support agents faster and more efficiently.
Notifications

Choose how you want to be notified about new messages to attend to every conversation on time.
Inbox customization

Tweak your shared inbox by choosing which information you want to see before opening a conversation.
Integrations

Add your favorite communication channels and tools like Zapier or Slack to automate routine tasks.

Excellent platform for customer interaction with great support

We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats and emails for our onboarding process. We have managed to integrate all the communication in one place. Connecting and engaging customers has been a lot easier since we switched to HelpCrunch. A great plus is that their support is great, having extensive documentation and a very responsive and knowledgeable team.

Adina Mihaita

Customer Success Engineer @ Pentest-Tools.com

Great tool to generate more website leads and provide<br>multi-channel support

Its multi-channel coverage (email, live chat, messengers, and social media) and automated behaviour-based campaigns that result in increasing conversions and getting more qualified leads from our website and blog. It takes couple of minutes to set it up. This platform helps us to be in touch with our customers anytime and deliver them a great support in the channel of their choice. It also helps us to handle incoming inquiries much faster. We managed to increase customer satisfaction and also improve our team performance.

Katarzyna Kowalczyk

Small business

Best option for small businesses

Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately. I have been using and testing numerous apps so far, and Helpcrunch is truly a winner. User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.

Hellena

General manager @ Fantasmagoria.shop

Incredibly useful site for customer experience

First and foremost, it's a very easy to use. Furthermore, you can easily adjust the settings to make them fit your needs perfectly. At Candeno we offer a live chat and we use HelpCrunch for this. Earlier we used Intercom, but Helpcrunch is way easier to use and set up, and the variety of options helps you a lot, but aren't overwhelming.

Gustav Tornby

Communications Manager @ Candeno.com

Everything you need for your business

Get all the tools you need for your customer service, marketing, and sales with HelpCrunch

Live Chat

Build strong customer relationships with the help of an elegant live chat. You can install the widget in 2 minutes and enhance it with a built-in knowledge base or chatbot.
Knowledge Base

Sometimes, five-star customer support doesn’t even require one-to-one communication. Just add a knowledge base for customer self-service.
Chatbot

Build sophisticated chatbot workflows to engage with your visitors and answer customers’ questions automatically. No coding required.
Email Marketing

Not a single lead is left behind if you use one tool for holistic communication. Engage with your customers at every stage of the funnel with automated and manual email follow-ups.
Popups

Promo campaigns, lead magnets, or friendly greetings. Craft timely contextual popups for different pages of your website and attract even more leads.
Shared Inbox

Unite all communication channels under one roof and answer customers’ questions more efficiently. Emails, messengers, social media – you name it.