Live Chat 2.0 | HelpCrunch

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Instant email follow-ups

Did your customer leave your chat conversation before you were able to reply? Shoot immediate email messages right from your chat window. You won’t even need to search for their email address. All customer data is always right in front of you.

Problem solving acceleration

Trying to gather all necessary information regarding a customer’s problem and email ping-pong is taking all of your time? Invite your customers to return back to the live chat for quick troubleshooting.

More channels to reach out to your people

Coming soon.

The appearance of the chat widget can be easily customized separately for each of your websites.

Learn more about Chat Customization

Saved Responses

Respond faster with pre-made answers to common questions

Offline greeting

Never miss a customer even if you're offline

Typing insight

Keep people in chat by letting them see when you're typing

Pre-chat form

Collect visitor's contact info before starting a chat

Customization

Make HelpCrunch Live Chat an integral part of your website

Chat tags

Categorize, sort and quickly filter your chats

Live visitor profiles

See visitor's personal and behavioral data (e.g last page)

File sharing

Exchange files with your customers to speed-up support

Notifications

Enable sound, browser, email, slack alerts. Never miss a word

Auto Messages

Engage your visitors to start talking to you

Email Automation

Fully automate all your email marketing activities

Ticketing 2.0

Discover new way to deliver great customer service

Integrations

Connect HelpCrunch with your favorite tools

Valeriy Kurilov, CEO

SE Ranking

We used Intercom system for several months and it did the job well but was overpriced for a company like ours. We’ve switched to HelpCrunch as it ticks all the boxes and helps us cut costs.

João Mainardes, CEO & Creative Director

CREVTIVE

Customer support is a 10/10. You do an awesome job, when it comes to the chat, everything is a 10/10 as well. So far this experience has been amazing and better than the other ones.

Nick McCreath, Founder & CEO

SuperSimpleSurvey

We needed a kickass live chat and drip email tool to help us convert more customers. Luckily we found Helpcrunch! More flexible than Intercom, without the huge costs.

Hung Trinh, Founder

hung.no

I love the quality of the product. You guys focus on the right things. Customer and product. Lovely to see.

Andrew Mathews, President

Xenon Cloud Inc

This software is truly amazing and the benefit you get from the cost alone is amazing we left intercom for this software.

Alperen Atmaca, Project Manager

ATR Touristik

I like HelpCrunch because it is just doing its work - and thanks to it the Chat Service topic is closed for us after a very short time and effort. Now it is just a matter of our support team to satisfy our customers and they got the best tool to do it.

Emil, CEO

Ambassador Watches

Quick support is a must in today's modern age. Since switching to Helpcrunch, we've noticed a much higher conversion rate and happier customers.

Mike Timashov, CEO

CherryPie Studio

I really like HelpCrunch! I spent less than 10 minutes to integrate and customize it. It's so customizable and looks really nice on our website. Also, there is a mobile app and we can always be online for our customers. Thanks!

Dion Tennekes, CTO

NDWebSolutions

Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customizable features. And a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!

James McClean, Co-Founder

Scrumi

I first found the HelpCrunch site when searching for alternatives to Intercom. The installation and setup of the software is impressively fast and very easy to understand. I had it up and running on our site within 2 minutes. It helps us to onboard, support and retain our users better.