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Why Helpcrunch

Features

Live Chat 2.0

Overview

Real-time Messaging

Modern Conversation

Customization

Advanced Chat Tools

Auto Messages

Email Automation

Ticketing 2.0

Integrations

Pricing Knowledge Base Blog

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Email Automation

Create one-time email campaigns or automate your email marketing activities to reach your customers with personalized, meaningful message at the right time.

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One-time campaigns

Connect with your customers via email to deliver company news, product announcements, one-off deals and more. Boost customer engagement and encourage them to re-connect with the product or your team with text-based emails that look 100% authentic and handwritten.

Email auto messages

Create a sequence of personalized, targeted auto emails based on customer personal and behavioral data for your lifecycle marketing whether you need to onboard new customers, upsell and cross-sell or re-engage them before they slip away.

Email auto messages are perfect to engage your inactive users and thus improve your retention and overall customer loyalty.

Learn more about Auto Messages

Precise targeting

Send custom user attributes to HelpCrunch to create business-specific filters and apply them to set up targeted marketing and feedback collection campaigns.

Instant email follow-ups

Customer left your chat conversation before you replied? Shoot immediate email message right from your chat window. You even won't need to search for the customer's email address. All customer data is always right in front of you.

Email forwarding

You can use HelpCrunch as one place to receive your incoming support emails from your customers and send replies back to them right from your HelpCrunch account.

Once email forwarding is setup, all new email messages will be automatically forwarded to your HelpCrunch account and appear as new chats, so that you can send replies back to your customers using Send by Email option.

Learn more about Email Forwarding

Email notifications

Whether your team is offline or away from a desk, we’ll notify all agents once a customer message stays unanswered or unresolved for over five minutes.

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LIVE CHAT 2.0

Overview
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Live Chat 2.0
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Email Automation
Ticketing 2.0
Integrations

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email: info@helpcrunch.com

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tel.: +44 (20) 3514 1245