Are there any additional fees?
No, there are absolutely no hidden fees and no additional costs. You'll be charged the amount shown on this page, annually or month-to-month, depending on the plan you choose.
Billed monthly
Billed annually
Save 23%
Live chat
Live chat
Live chat & Emails
Live Chat
Reply to your customers in real time, start chats with your visitors proactively or trigger automatic chat messages. No emails included.
Live Chat & EmailsIn addition to the Live Chat, use our Emails to shoot instant email follow-ups right from the chat, automatically resend chat messages via email if unseen by your customers, send one-off bulk emails or fully automate your email marketing activities
BASIC
PREMIUM
Most popular
ENTERPRISE
agents
10+ agents
live chat
Unlimited chat auto messages
Number of concurrent Active chat auto messages. You can create as many Drafts as you need.
Advanced chat customization
Use your own custom CSS styles for the chat widget.
Chat widget unbranding
Remove Powered by HelpCrunch message from your chat widget.
email automation
Unlimited email auto messages
Number of concurrent Active email auto messages. You can create as many Drafts as you need.
500,000+ emails
This number includes:
- Manual email follow-ups right form the agent chat;
- One-time email blasts to your customers;
- Emails from automated campaigns;
- Auto-resend your chat messages via email if not seen by your visitors/customers.
placement
10+ domains or apps
You can install HelpCrunch on a number of domains or iOS/Android apps. You can use one and the same chat widget on a number of domains/apps. However, if you'd like to set up the chat differently on those domains/apps (color, texts, auto messages etc.) you will need a plan for the corresponding number of domains or apps.
support
Personal onboarding assistant
Chat with us at any time. We'll help you with everything, starting from the initial setup ending with the optimization of your campaigns. For free 😇
START FREE TRIAL
Request a Demo
No credit card required
Trial starts on fully-featured Live Chat Premium plan for 5 agents
Want to test another plan? Chat with us!
Common Questions
What's the difference between annual and monthly plans?
Let's take an example. Basic plan price for Live Chat & Email Automation solution is 19 per month, billed annually. This means that you will pay 19 * 12 months = 228 once per year. Or you can stick with the month-to-month payments for the same Basic plan at the price of 25/mo (300 for 12 months). With annual Basic plan you will save 72.
What payment options are available?
We accept all major credit cards. Once you subscribe for the annual or month-to-month plan, your card will be automatically charged at the beginning of each year or month respectively.
How does the free 14-day trial work?
Once you sign up, you have 14 days to use HelpCrunch free of charge. You don’t need to provide your credit card details until the trial period is over. The trial starts on fully-featured Live Chat Premium plan for 5 agents.
Is my business data safe with HelpCrunch?
HelpCrunch takes your privacy seriously and follows best practices to ensure that the confidentiality of personal information and customer data is protected and maintained. We do not disclose or share your data with outside parties.
Are there any discounts available?
Yes, we offer a volume discount for all annual plans. You can get a 22-24% discount depending on the exact plan by paying for 12 months up front.
Compare HelpCrunch Plans
Features |
Basic |
Premium |
Enterprise |
||
| Subscription | |||||
| Number of agents | 1 agent only | 10+ agents | |||
| Free 14-day trial | |||||
| Monthly price | 25 / mo | 36 / mo (36 per agent) | custom pricing | ||
| Annual price | 19 / mo | 30 / mo (30 per agent) | custom pricing | ||
| Live Chat | |||||
| Chat on multiple websites / apps in one account | 1 | 3 / apps | 10+ web widgets / apps | ||
| Chat widget unbranding | |||||
| Multi-channel messaging (chat/email) | |||||
| Chat user path (source, referer etc.) and activity tracking (page views) | |||||
| Pre-chat form / Offline Form | |||||
| Emoji & Stickers | |||||
| Group chats | |||||
| Saved responses | |||||
| Live visitor profiles | |||||
| File sharing | |||||
| Chat tags | |||||
| Chat internal notes | |||||
| Chat statuses (New, Open, Pending, On-hold, Resolved, Closed) | |||||
| Chat history | Unlimited | Unlimited | Unlimited | ||
| Typing insight | |||||
| Sound, browser, email, slack notifications | |||||
| Quick search by name or email | |||||
| Advanced search (incuding your custom attributes) | |||||
| Auto-generated names for anonymous visitors | |||||
| Edit visitor/user name, company, email | |||||
| Automatic chat assignment upon reply | |||||
| Customization | |||||
| Chat size | |||||
| Chat button style (icon, tab, button) | |||||
| Chat Color | |||||
| Chat Widget position | |||||
| Eye-catchers | |||||
| Chat localization | |||||
| Company logo and agents' avatars | |||||
| Chat Wallpapers | |||||
| Emailing | |||||
| Monthly emails limit (manual & automated) | Up to 5,000 emails | 10,000 emails | 500,000+ emails | ||
| Instant email follow-ups right from the chat | |||||
| Automatically resend unseen chat messages via email if not seen | |||||
| Real-time delivery and open tracking | |||||
| Email delivery settings | |||||
| Email Forwarding | |||||
| Bulk emails | |||||
| WYSYWIG/HTML editor for emails | |||||
| Unsubscribe links in all emails | |||||
| Auto Messages | |||||
| Chat auto messages | Unlimited | Unlimited | |||
| Email auto messages | Unlimited | Unlimited | |||
| Sent/opened/replied status | |||||
| Settings | |||||
| Operating hours (automatic switch for offline/online mode) | |||||
| Roles & Permissions | |||||
| Deep integration with your product (registration/login/cart integration) | |||||
| Database Import | |||||
| Database Export | |||||
| Unsubscribe people from emails | |||||
| Block people | |||||
| Security | |||||
| SSL Encryption | |||||
| API | |||||
| Web SDK | |||||
| iOS SDK | |||||
| Android SDK | |||||
| Custom attributes | |||||
| User authentication mode (automatically place your registered customers into Contacts section to include them in your email marketing campaigns or start chat manually when online) | |||||
| Multi-platform support | |||||
| Web optimized chat | |||||
| Web optimized admin panel | |||||
| Customer service | |||||
| Free personal on-boarding assistant | |||||
| Business Assistance | |||||
| Setup Assistance | |||||
| Live Chat Support | |||||
| Email Support | |||||
| Hosting | |||||
| US hosting | upon request | upon request | upon request | ||
| EU hosting | |||||
| Integrations | |||||
| Slack | |||||
| Wordpress | |||||
| GTM | |||||
| Shopify | |||||
| BigCommerce | |||||
| Prestashop | |||||
| 3dcart | |||||
| Tumblr | |||||
| Squarespace | |||||
| Jimdo | |||||
| SpaceCraft | |||||
| OpenCart | |||||
| BigCartel | |||||
| Fluid App | |||||
Used & Loved by thousands of users
Valeriy Kurilov, CEO
SE Ranking
We used Intercom system for several months and it did the job well but was overpriced for a company like ours. We’ve switched to HelpCrunch as it ticks all the boxes and helps us cut costs.
João Mainardes, CEO & Creative Director
CREVTIVE
Customer support is a 10/10. You do an awesome job, when it comes to the chat, everything is a 10/10 as well. So far this experience has been amazing and better than the other ones.
Nick McCreath, Founder & CEO
SuperSimpleSurvey
We needed a kickass live chat and drip email tool to help us convert more customers. Luckily we found Helpcrunch! More flexible than Intercom, without the huge costs.
Hung Trinh, Founder
hung.no
I love the quality of the product. You guys focus on the right things. Customer and product. Lovely to see.
Andrew Mathews, President
Xenon Cloud Inc
This software is truly amazing and the benefit you get from the cost alone is amazing we left intercom for this software.
Alperen Atmaca, Project Manager
ATR Touristik
I like HelpCrunch because it is just doing its work - and thanks to it the Chat Service topic is closed for us after a very short time and effort. Now it is just a matter of our support team to satisfy our customers and they got the best tool to do it.
Emil, CEO
Ambassador Watches
Quick support is a must in today's modern age. Since switching to Helpcrunch, we've noticed a much higher conversion rate and happier customers.
Mike Timashov, CEO
CherryPie Studio
I really like HelpCrunch! I spent less than 10 minutes to integrate and customize it. It's so customizable and looks really nice on our website. Also, there is a mobile app and we can always be online for our customers. Thanks!
Dion Tennekes, CTO
NDWebSolutions
Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customizable features. And a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!
James McClean, Co-Founder
Scrumi
I first found the HelpCrunch site when searching for alternatives to Intercom. The installation and setup of the software is impressively fast and very easy to understand. I had it up and running on our site within 2 minutes. It helps us to onboard, support and retain our users better.