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Common Questions

What happens If I go over the contacts limit on the free plan?

You'll be no longer able to see your new contacts until you upgrade your account. Alternatively, you can delete your old contacts manually to stay within your limit. We'll be also contacting you with the offer to upgrade your account. In case you disregard all our messages, we will disable your chat widget.

What's the difference between annual and monthly plans?

Let's take an example. Standard plan price for Live Chat & Email Automation solution is per month, billed annually. This means that you will pay * 12 months = once per year. Or you can stick with the month-to-month payments for the same Standard plan at the price of /mo ( for 12 months). With annual Standard plan you will save .

How does the free 14-day trial work?

You can trial almost any plan you need. Feel free to chat with us if you want to try any custom plan. Once you sign up for a trial, you have 14 days to use HelpCrunch free of charge. Alternatively, you can start with the absolutely free plan. You don’t need to provide your credit card details until the trial period is over.

What payment options are available?

We accept all major credit cards. Once you subscribe for the annual or month-to-month plan, your card will be automatically charged at the end of each year or month respectively.

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