Live Chat
Live Chat
Live Chat & Emails
Free
1 agent
Team member is anyone registered with your team on HelpCrunch.
1 chat auto message
Number of concurrent Active chat auto messages. You can create as many Drafts as you need.
30 days chat history
500 contacts
Help desk
Track, prioritize, and close customer requests with 'chat as a ticket' approach.
Branded popups
Create popups to drive user actions and capture more leads. Popups have HelpCrunch branding with no ability to add custom CSS styling
Branded widget
HelpCrunch branding will be displayed on your chat widget, popups, and knowledge base.
Standard widget customization
- Chat icon can't be changed
- No offline mode
- No operating hours
- No saved responses
- No chat displaying settings
- No custom CSS styling
- No REST API and security settings
- No contacts import
- Standard chat reports
1 widget, Unlimited domains
You can install HelpCrunch on a number of domains or iOS/Android apps. You can use one and the same chat widget on a number of domains/apps. However, if you'd like to set up the chat differently on those domains/apps (color, texts, auto messages etc.) you will need a plan for the corresponding number of widgets.
Low priority live chat support
Enterprise
Need a custom plan?
Chat with usEverything in Premium
5+ chat widgets
You can install HelpCrunch on a number of domains or iOS/Android apps. You can use one and the same chat widget on a number of domains/apps. However, if you'd like to set up the chat differently on those domains/apps (color, texts, auto messages etc.) you will need a plan for the corresponding number of widgets.
20+ team members
Team member is anyone registered with your team on HelpCrunch.
200,000+ emails
- Manual email follow-ups right from the agent chat;
- One-time email blasts to your customers;
- Emails from automated campaigns;
- Auto-resend your chat messages via email if not seen by your visitors/customers.
Personal onboarding assistant
Chat with us at any time. We'll help you with everything, starting from the initial setup ending with the optimization of your campaigns. For free 😇
Wondering if HelpCrunch fits your needs?
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What’s the difference between
Live Chat and Live Chat & Emails plans?
Live Chat plans enable you to
- Chat with your website visitors in real time
- Qualify leads with chat forms, auto messages, and popups
- Provide chat support to your customers on any platform (Web, iOS, Android) with a simple help desk
- Offer self-service support with knowledge base articles
- Track team performance and customer satisfaction reports
in addition to that 
Live Chat & Emails plans allow you to
- Receive email requests from customers in a shared inbox
- Respond to customers via chat and email in one place
- Resend unseen chat messages via email automatically
- Send one-time email blasts (e.g. newsletters)
- Set up automated email marketing campaigns
Common Questions
ARE THERE ANY ADDITIONAL FEES?
No, there are absolutely no hidden fees and no additional costs. You'll be charged the amount shown on this page, annually or month-to-month, depending on the plan you choose.
What's the difference between annual and monthly plans?
Let's take an example. Standard plan price for Live Chat & Emails Plan is per month, billed annually. This means that you will pay * 12 months = once per year. Or you can stick with the month-to-month payments for the same Standard plan at the price of /mo ( for 12 months). With annual Standard plan you will save .
How does the free 14-day trial work?
You can trial almost any plan you need. Feel free to
chat with us if you want to try any custom plan. Once you sign up for a trial, you have 14 days to use HelpCrunch free of charge. You don’t need to provide your credit card details until the trial period is over.
What payment options are available?
We accept all major credit cards. Once you subscribe for the annual or month-to-month plan, your card will be automatically charged at the end of each year or month respectively.
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