Live Chat
Live Chat
Live Chat & Emails
Reply to your customers in real time, start chats with your visitors proactively or trigger automatic chat messages. No emails included.
Live Chat & EmailsIn addition to the Live Chat, use our Emails to shoot instant email follow-ups right from the chat, automatically resend chat messages via email if unseen by your customers, send one-off bulk emails or fully automate your email marketing activities
Free
1 agent
Agent is a teammate registered with your team on HelpCrunch
1 chat auto message
Number of concurrent Active chat auto messages. You can create as many Drafts as you need.
30 days chat history
500 contacts
Help Desk
Track, prioritize, and close customer requests with 'chat as a ticket' approach.
Branded popups
Create popups to drive user actions and capture more leads. Popups have HelpCrunch branding with no ability to add custom CSS styling
Branded widget
HelpCrunch branding will be displayed on your chat widget.
Standard widget customization
- Chat icon can't be changed
- No offline mode
- No operating hours
- No saved responses
- No chat displaying settings
- No custom CSS styling
- No REST API and security settings
- No contacts import
- Standard chat reports
1 widget, Unlimited domains
You can install HelpCrunch on a number of domains or iOS/Android apps. You can use one and the same chat widget on a number of domains/apps. However, if you'd like to set up the chat differently on those domains/apps (color, texts, auto messages etc.) you will need a plan for the corresponding number of widgets.
Low priority live chat support
Enterprise
Need a custom plan?
Chat with us10+ agents
Agent is a teammate registered with your team on HelpCrunch
Unlimited chat auto messages
Number of concurrent Active chat auto messages. You can create as many Drafts as you need.
Unlimited email auto messages
Number of concurrent Active email auto messages. You can create as many Drafts as you need.
300,000+ emails
- Manual email follow-ups right from the agent chat;
- One-time email blasts to your customers;
- Emails from automated campaigns;
- Auto-resend your chat messages via email if not seen by your visitors/customers.
Email forwarding
Set up email forwarding once and all new email messages will be automatically forwarded to your HelpCrunch account and appear as new chats, so that you can send replies back to your customers using Send by Email option
Help Desk
Track, prioritize, and close customer requests with 'chat as a ticket' approach.
Unbranded popups
Remove HelpCrunch branding from your popups and get an ability to add custom CSS styling.
Unbranded widget
Remove HelpCrunch branding from your chat widget.
Advanced widget customization
Use your own custom CSS styles for the chat widget.
10+ widgets, Unlimited domains
You can install HelpCrunch on a number of domains or iOS/Android apps. You can use one and the same chat widget on a number of domains/apps. However, if you'd like to set up the chat differently on those domains/apps (color, texts, auto messages etc.) you will need a plan for the corresponding number of widgets.
High priority live chat support
Chat with us at any time. We'll help you with everything, starting from the initial setup ending with the optimization of your campaigns. For free 😇
Need a custom or an enterprise plan?
Chat with us!
Common Questions
What happens If I go over the contacts limit on the free plan?
You'll be no longer able to see your new contacts until you upgrade your account. Alternatively, you can delete your old contacts manually to stay within your limit. We'll be also contacting you with the offer to upgrade your account. In case you disregard all our messages, we will disable your chat widget.
What's the difference between annual and monthly plans?
Let's take an example. Standard plan price for Live Chat & Email Automation solution is per month, billed annually. This means that you will pay * 12 months = once per year. Or you can stick with the month-to-month payments for the same Standard plan at the price of /mo ( for 12 months). With annual Standard plan you will save .
How does the free 14-day trial work?
You can trial almost any plan you need. Feel free to chat with us if you want to try any custom plan. Once you sign up for a trial, you have 14 days to use HelpCrunch free of charge. Alternatively, you can start with the absolutely free plan. You don’t need to provide your credit card details until the trial period is over.
What payment options are available?
We accept all major credit cards. Once you subscribe for the annual or month-to-month plan, your card will be automatically charged at the end of each year or month respectively.
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