User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately. I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.
General manager @ Fantasmagoria.shop
Excellent platform for customer interaction with great support
We integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well. We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats, emails and website popup software for our onboarding process. Their support is great, having extensive documentation and a very responsive team.
Head of Customer Success @ Pentest-Tools.com
Incredibly useful site for customer experience
First and foremost, it's a very easy website to use. Furthermore, you can easily adjust the settings to make them fit your needs perfectly. At Candeno we offer a livechat and we use HelpCrunch for this. Earlier we used Intercom, but Helpcrunch is way easier to use and set up, and the variety of options helps you a lot, but aren't overwhelming.
Communications Manager @ Candeno.com
This is the tool I was looking for
We were looking for an alternative to Intercom to be more affordable, It was very easy to switch by migrating all our data from Intercom to HelpCrunch easily and for free. Overall experience has been great, pricing is right, super easy to setup, their support team are amazing and always acttive to answer all our questions and needs, the onboarding is just right that even helps us internally with ideas and inspiration like the auto follow up messages. I really can't find any cons for HelpCrunch till now. They are just amazing.
Senior Product Marketing Manager @ Adam.ai
Great all-around customer support and outreach platform
We evaluated several competing options, including Intercom, Crisp and Customerly and have been happy with our decision to go with HelpCrunch. - A great feature-set that caters toward customer support and marketing outreach for SAAS - Responsive customer support team that is willing to help with setup and onboarding - Very competitive pricing for the offered feature set
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