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Common Questions

What happens If I go over the contacts limit on the free plan?

You'll be no longer able to see your new contacts until you upgrade your account. Alternatively, you can delete your old contacts manually to stay within your limit. We'll be also contacting you with the offer to upgrade your account. In case you disregard all our messages, we will disable your chat widget.

What's the difference between annual and monthly plans?

Let's take an example. Basic plan price for Live Chat & Email Automation solution is per month, billed annually. This means that you will pay * 12 months = once per year. Or you can stick with the month-to-month payments for the same Basic plan at the price of /mo ( for 12 months). With annual Basic plan you will save .

How does the free 14-day trial work?

You can trial almost any plan you need. Feel free to chat with us if you want to try any custom plan. Once you sign up for a trial, you have 14 days to use HelpCrunch free of charge. Alternatively, you can start with the absolutely free plan. You don’t need to provide your credit card details until the trial period is over.

What payment options are available?

We accept all major credit cards. Once you subscribe for the annual or month-to-month plan, your card will be automatically charged at the end of each year or month respectively.

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Valeriy Kurilov, CEO

SE Ranking

We used Intercom system for several months and it did the job well but was overpriced for a company like ours. We’ve switched to HelpCrunch as it ticks all the boxes and helps us cut costs.

João Mainardes, CEO & Creative Director

CREVTIVE

Customer support is a 10/10. You do an awesome job, when it comes to the chat, everything is a 10/10 as well. So far this experience has been amazing and better than the other ones.

Nick McCreath, Founder & CEO

SuperSimpleSurvey

We needed a kickass live chat and drip email tool to help us convert more customers. Luckily we found Helpcrunch! More flexible than Intercom, without the huge costs.

Hung Trinh, Founder

hung.no

I love the quality of the product. You guys focus on the right things. Customer and product. Lovely to see.

Andrew Mathews, President

Xenon Cloud Inc

This software is truly amazing and the benefit you get from the cost alone is amazing we left intercom for this software.

Alperen Atmaca, Project Manager

ATR Touristik

I like HelpCrunch because it is just doing its work - and thanks to it the Chat Service topic is closed for us after a very short time and effort. Now it is just a matter of our support team to satisfy our customers and they got the best tool to do it.

Emil, CEO

Ambassador Watches

Quick support is a must in today's modern age. Since switching to Helpcrunch, we've noticed a much higher conversion rate and happier customers.

Mike Timashov, CEO

CherryPie Studio

I really like HelpCrunch! I spent less than 10 minutes to integrate and customize it. It's so customizable and looks really nice on our website. Also, there is a mobile app and we can always be online for our customers. Thanks!

Dion Tennekes, CTO

NDWebSolutions

Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customizable features. And a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!

James McClean, Co-Founder

Scrumi

I first found the HelpCrunch site when searching for alternatives to Intercom. The installation and setup of the software is impressively fast and very easy to understand. I had it up and running on our site within 2 minutes. It helps us to onboard, support and retain our users better.