Are there any additional fees?
No, there are absolutely no hidden fees and no additional costs. You'll be charged the amount shown on this page, annually or month-to-month, depending on the plan you choose.
Common Questions
What's the difference between annual and monthly plans?
Let's take an example. Basic plan price for Live Chat & Email Automation solution is 19 per month, billed annually. This means that you will pay 19 * 12 months = 228 once per year. Or you can stick with the month-to-month payments for the same Basic plan at the price of 25/mo (300 for 12 months). With annual Basic plan you will save 72.
What payment options are available?
We accept all major credit cards. Once you subscribe for the annual or month-to-month plan, your card will be automatically charged at the beginning of each year or month respectively.
How does the free 14-day trial work?
Once you sign up, you have 14 days to use HelpCrunch free of charge. You don’t need to provide your credit card details until the trial period is over. The trial starts on fully-featured Live Chat Premium plan for 5 agents.
Is my business data safe with HelpCrunch?
HelpCrunch takes your privacy seriously and follows best practices to ensure that the confidentiality of personal information and customer data is protected and maintained. We do not disclose or share your data with outside parties.
Are there any discounts available?
Yes, we offer a volume discount for all annual plans. You can get a 22-24% discount depending on the exact plan by paying for 12 months up front.
Compare HelpCrunch Plans
Features |
Basic |
Premium |
Enterprise |
||
| Subscription | |||||
| Number of agents | 1 agent only | 10+ agents | |||
| Free 14-day trial | |||||
| Live Chat | |||||
| Chat widget unbranding | |||||
| Chat user path (source, referer etc.) and activity tracking (page views) | |||||
| Pre-chat form / Offline Form | |||||
| Emoji & Stickers | |||||
| Group chats | |||||
| Saved responses | |||||
| Live visitor profiles | |||||
| File sharing | |||||
| Chat tags | |||||
| Chat internal notes | |||||
| Chat statuses (New, Open, Pending, On-hold, Resolved, Closed) | |||||
| Chat history | Unlimited | Unlimited | Unlimited | ||
| Typing insight | |||||
| Sound, browser, email, slack notifications | |||||
| Quick search by name or email | |||||
| Advanced search (incuding your custom attributes) | |||||
| Auto-generated names for anonymous visitors | |||||
| Edit visitor/user name, company, email | |||||
| Automatic chat assignment upon reply | |||||
| Customization | |||||
| Chat size | |||||
| Chat button style (icon, tab, button) | |||||
| Chat Color | |||||
| Chat Widget position | |||||
| Eye-catchers | |||||
| Chat localization | |||||
| Company logo and agents' avatars | |||||
| Chat Wallpapers | |||||
| Auto Messages | |||||
| Chat auto messages | 1 only | Unlimited | Unlimited | ||
| Sent/opened/replied status | |||||
| Settings | |||||
| Operating hours (automatic switch for offline/online mode) | |||||
| Roles & Permissions | |||||
| Deep integration with your product (registration/login/cart integration) | |||||
| Database Import | |||||
| Database Export | |||||
| Unsubscribe people from emails | |||||
| Block people | |||||
| Security | |||||
| SSL Encryption | |||||
| API | |||||
| Web SDK | |||||
| iOS SDK | |||||
| Android SDK | |||||
| Custom attributes | |||||
| User authentication mode (automatically place your registered customers into Contacts section to include them in your email marketing campaigns or start chat manually when online) | |||||
| Multi-platform support | |||||
| Web optimized chat | |||||
| Web optimized admin panel | |||||
| Customer service | |||||
| Free personal on-boarding assistant | |||||
| Business Assistance | |||||
| Setup Assistance | |||||
| Live Chat Support | |||||
| Email Support | |||||
| Hosting | |||||
| US hosting | upon request | upon request | upon request | ||
| EU hosting | |||||
| Integrations | |||||
| Slack | |||||
| Wordpress | |||||
| GTM | |||||
| Shopify | |||||
| BigCommerce | |||||
| Prestashop | |||||
| 3dcart | |||||
| Tumblr | |||||
| Squarespace | |||||
| Jimdo | |||||
| SpaceCraft | |||||
| OpenCart | |||||
| BigCartel | |||||
| Fluid App | |||||