AI-powered
Knowledge base software that reduces customer service requests and costs
Want to ensure smooth customer self-service and minimize repetitive questions? Showcase your company documentation with our knowledge base platform.
Trusted by thousands of businesses, big and small
Knowledge base software that makes work enjoyable
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Launch a public knowledge base website with a custom subdomain. Once you have all the articles in place, organize them in a nifty and convenient way with categories and sections.
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Writing help articles is a breeze with a true WYSIWYG editor. Add images, videos, tables, and easily optimize content for SEO so that customers can find exactly what they need.
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Integrate your help center into the widget so that customers can search through it before contacting your support team. You can even hide the chat option altogether.
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See how many people viewed each article and how they rated them. If your help center lacks any content, the failed searches report will inform you about it.
AI Editor for Knowledge Base
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Simplify and scale the creation of documentation with an AI-powered editor.
- Shorten, expand, or rephrase text to save time and reduce cognitive load for teams creating help center content.
- Change tone to match the audience and provide customers with more self-serve resources, faster.
- Translate articles automatically to multiple languages to reach a global audience.
Make your knowledge base a part of your brand
Everything you need to build a beautiful and helpful help center.
Use your own domain
Upload your logo and choose a color scheme
Change header color or upload an image
Point header and footer links to your website
Use custom CSS and JavaScript
Add a chat widget for real-time support
Getting help without calling support? Customers love it
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Customers will find answers 24/7 in a help center that looks sleek on any device.
And your team can spend its time on more complex issues. -
Customers aren’t that eager to contact support unless it’s an emergency. Integrate your knowledge base into the widget and give them a chance to find answers on their own.
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Help users quickly find the content they need. Our knowledge base software is reinforced by a powerful search with personalized, relevant real-time suggestions.
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With our knowledge base software you can create articles in multiple languages for different audiences and automatically present content in the language of your customers.
AI-powered
Soon
Automate your customer self-service with an FAQ chatbot
Our chatbot can offer relevant knowledge base articles based on your scenarios.
Read more about knowledge base software
How to Create a Comprehensive Knowledge Base in 10 Simple Steps
Creating a knowledge base usually takes quite some time. In this article we explain how to build it from scratch.
5 Knowledge Base Article Templates to Unweight Your Writing Burden
Writing articles for a help center might be a back-breaker. But you can always use our templates to save yourself time and trouble.
FAQ Chatbot: What It Is and Why You Probably Need One for Your Website
An FAQ chatbot can become your salvation by taking a huge chunk of the workload from the support agents. But is it always useful?
The overall feedback is that HelpCrunch has been amazing
HubSpot offered the knowledge base software but it looked confusing and, considering other issues with the platform, we decided to utilize HelpCrunch. I appreciate how easy it is to set up the knowledge base, update content and manage it in general. The customize ability is great and I like that I can change it the way I want. We made it look like our own.
Mony Gueorguiev
CEO @ Maidily
Integrated and cost effective solution for SMB
We use knowledge base software and chat to support our SaaS solution users.
Integrated solution with full customization for affordable price, especially for SMB.
Knowledgebase default design is nice and modern, no need to customize too much.
KB full customization is included in standard price.
Overall easy to use but still powerful enough to meet our needs and serve well.
Petr P
Founder & CEO @Cenový automat
Best option for small businesses
User-friendly admin panel, great price, very helpful support, best-written knowledge base. Lots of options. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately. I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.
Hellena
General manager @ Fantasmagoria.shop
Excellent platfrom for customer interaction with great support
We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats and emails for our onboarding process. A great plus is that their support is great, having extensive documentation and a very responsive and knowledgeable team.
Adina Mihaita
Customer Success Engineer @ Pentest-Tools.com
Everything you need for your business
Get all the tools you need for your customer service, marketing, and sales
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Live Chat
Build strong customer relationships with the help of an elegant live chat. You can install the widget in 2 minutes and enhance it with a built-in knowledge base or chatbot.
Learn more -
Knowledge Base
AI
Sometimes, five-star customer support doesn’t even require one-to-one communication. Just add a knowledge base for customer self-service. Save time and effort in creating guides with an AI assistant.
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Chatbot
AI
SoonBuild sophisticated chatbot workflows to engage with your visitors and answer customers’ questions in multiple channels automatically. No coding required.
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Email Marketing
Not a single lead is left behind if you use one tool for holistic communication. Engage with your customers at every stage of the funnel with automated and manual email follow-ups.
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Popups
Promo campaigns, lead magnets, or friendly greetings. Craft timely contextual popups for different pages of your website and attract even more leads.
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Shared Inbox
AI
Unite all communication channels under one roof and answer customers’ questions more efficiently. Emails, messengers, social media – you name it.
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Start using HelpCrunch now
Free trial. Set up in minutes. No credit card required.
