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Knowledge base software that reduces customer service requests and costs

Want to ensure smooth customer self-service and minimize repetitive questions? Showcase your company documentation with our knowledge base platform.

Trusted by hundreds of businesses, big and small

Statcounter Hurma Halebop esb Fitlap revenuegrid

Knowledge base software that makes work enjoyable

  • Launch a public knowledge base website with a custom subdomain. Once you have all the articles in place, organize them in a nifty and convenient way with categories and sections.

  • Writing help articles is a breeze with a true WYSIWYG editor. Add images, videos, tables, and easily optimize content for SEO so that customers can find exactly what they need.

  • Integrate your help center into the widget so that customers can search through it before contacting your support team. You can even hide the chat option altogether.

  • See how many people viewed each article and how they rated them. If your help center lacks any content, the failed searches report will inform you about it.

Make your knowledge base a part of your brand

Everything you need to build a beautiful and helpful help center.

Use your own domain
Upload your logo and choose a color scheme
Change header color or upload an image
Point header and footer links to your website
Use custom CSS and JavaScript
Add a chat widget for real-time support

Getting help without calling support? Customers love it

  • Customers will find answers 24/7 in a help center that looks sleek on any device.
    And your team can spend its time on more complex issues.

  • Customers aren’t that eager to contact support unless it’s an emergency. Integrate your knowledge base into the widget and give them a chance to find answers on their own.

  • Help users quickly find the content they need. Our knowledge base software is reinforced by a powerful search with personalized, relevant real-time suggestions.

  • With our knowledge base software you can create articles in multiple languages for different audiences and automatically present content in the language of your customers.

Automate your customer self-service with an FAQ chatbot

Our chatbot can offer relevant knowledge base articles based on your scenarios.

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Everything you need for your business

Get all the tools you need for your customer service, marketing, and sales with HelpCrunch

Start using HelpCrunch now

Free trial. Set up in minutes. No credit card required.

  • Most implementable
  • High performer
  • Leader
  • Momentum leader
  • Easiest setup
  • Easiest admin
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