Knowledge base software that reduces customer service requests and costs

Want to ensure smooth customer self-service and minimize repetitive questions? Showcase your company documentation with our knowledge base platform.

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Trusted by thousands of businesses, big and small

Knowledge base software that makes work enjoyable

Launch a public knowledge base website with a custom subdomain. Once you have all the articles in place, organize them in a nifty and convenient way with categories and sections.
Writing help articles is a breeze with a true WYSIWYG editor. Add images, videos, tables, and easily optimize content for SEO so that customers can find exactly what they need.
Integrate your help center into the widget so that customers can search through it before contacting your support team. You can even hide the chat option altogether.
See how many people viewed each article and how they rated them. If your help center lacks any content, the failed searches report will inform you about it.

Make your knowledge base a part of your brand

Everything you need to build a beautiful and helpful help center.

Knowledge base customization options by HelpCrunch

Use your own domain

Upload your logo and choose a color scheme

Change header color or upload an image

Point header and footer links to your website

Use custom CSS and JavaScript

Add a chat widget for real-time support

Getting help without calling support? Customers love it

Customers will find answers 24/7 in a help center that looks sleek on any device.
And your team can spend its time on more complex issues.
Customers aren’t that eager to contact support unless it’s an emergency. Integrate your knowledge base into the widget and give them a chance to find answers on their own.
Help users quickly find the content they need. Our knowledge base software is reinforced by a powerful search with personalized, relevant real-time suggestions.
With our knowledge base software you can create articles in multiple languages for different audiences and automatically present content in the language of your customers.

Read more about knowledge base software

Tools • 16 min read

The overall feedback is that HelpCrunch has been amazing

HubSpot offered the knowledge base software but it looked confusing and, considering other issues with the platform, we decided to utilize HelpCrunch. I appreciate how easy it is to set up the knowledge base, update content and manage it in general. The customize ability is great and I like that I can change it the way I want. We made it look like our own.

Mony Gueorguiev

CEO @ Maidily

Integrated and cost effective solution for SMB

We use knowledge base software and chat to support our SaaS solution users. Integrated solution with full customization for affordable price, especially for SMB. Knowledgebase default design is nice and modern, no need to customize too much. KB full customization is included in standard price.
Overall easy to use but still powerful enough to meet our needs and serve well.

Petr P

Founder & CEO @Cenový automat

Best option for small businesses

User-friendly admin panel, great price, very helpful support, best-written knowledge base. Lots of options. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately. I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Hellena

General manager @ Fantasmagoria.shop

Excellent platfrom for customer interaction with great support

We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats and emails for our onboarding process. A great plus is that their support is great, having extensive documentation and a very responsive and knowledgeable team.

Adina Mihaita

Customer Success Engineer @ Pentest-Tools.com

Everything you need for your business

Get all the tools you need for your customer service, marketing, and sales with HelpCrunch

Live Chat

Build strong customer relationships with the help of an elegant live chat. You can install the widget in 2 minutes and enhance it with a built-in knowledge base or chatbot.
Knowledge Base

Sometimes, five-star customer support doesn’t even require one-to-one communication. Just add a knowledge base for customer self-service.
Chatbot

Build sophisticated chatbot workflows to engage with your visitors and answer customers’ questions automatically. No coding required.
Email Marketing

Not a single lead is left behind if you use one tool for holistic communication. Engage with your customers at every stage of the funnel with automated and manual email follow-ups.
Popups

Promo campaigns, lead magnets, or friendly greetings. Craft timely contextual popups for different pages of your website and attract even more leads.
Shared Inbox

Unite all communication channels under one roof and answer customers’ questions more efficiently. Emails, messengers, social media – you name it.