Smart website chatbot to automate your support & sales workflow

Catch more leads on your website, speed up customer support, and provide contextual self-service with a touch of personalized automation.

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Trusted by thousands of businesses, big and small

The automation your customers will LOVE

Just craft a few proactive auto messages to greet and engage with your visitors at the right time based on any triggers you choose. The chatbot will handle your leads from there
Our chatbot for websites can collect information like email, company, and objectives. And your sales team can concentrate on, well, selling.
Before your team even joins the conversation, the chatbot will ask all the relevant questions, tag the customer, and route it to the right assignee.
An FAQ chatbot can ask relevant multiple-choice questions and send helpful knowledge base articles based on customers’ answers. Free up your time for more important tasks.

Your team will enjoy setting up website chatbots, too

Long gone are the days when you had to assign chats, tag customers, and ask repetitive questions. Put these trifle tasks on autopilot to save time and energy.
Decide which chats can be handled by the chatbot based on elaborate targeting conditions. Just pick the criteria a customer should match.
Reduce support workload by half. Your team can maintain a healthy work-life balance because chatbots works 24/7 for them. (Or should I say instead of them?)
You can’t be 100% how effective your chatbot is unless you measure its performance. See how many people have interacted with it and went through the entire flow.

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10 Types of Chatbots and How to Choose the Best for Your Business

FAQ chatbots, lead generation forms, AI – the choice can be tough. If you can’t decide which chatbot type to adopt, just check our quick overview.

Excellent platform for customer interaction with great support

We integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well. We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats, emails and website popup software for our onboarding process. Their support is great, having extensive documentation and a very responsive team.

Adina Mihaita

Head of Customer Success @ Pentest-Tools.com
Best option for small businesses

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately. I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Hellena

General manager @ Fantasmagoria.shop

Everything you need for your business

Get all the tools you need for your customer service, marketing, and sales

Live Chat

Build strong customer relationships with the help of an elegant live chat. You can install the widget in 2 minutes and enhance it with a built-in knowledge base or chatbot.
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Knowledge Base

AI

Sometimes, five-star customer support doesn’t even require one-to-one communication. Just add a knowledge base for customer self-service. Save time and effort in creating guides with an AI assistant.
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Chatbot

AI
Soon

Build sophisticated chatbot workflows to engage with your visitors and answer customers’ questions in multiple channels automatically. No coding required.
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Email Marketing

Not a single lead is left behind if you use one tool for holistic communication. Engage with your customers at every stage of the funnel with automated and manual email follow-ups.
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Popups

Promo campaigns, lead magnets, or friendly greetings. Craft timely contextual popups for different pages of your website and attract even more leads.
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Shared Inbox

AI

Unite all communication channels under one roof and answer customers’ questions more efficiently. Emails, messengers, social media – you name it.
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