With the HelpCrunch customer service solution, you can help your clients faster and boost customer satisfaction while also keeping your team happy and content.
Install a multichannel chat on your website to provide instant help via live chat or messengers. A built-in knowledge base will provide instant answers to those who prefer self-service. And you can also manage emails from the same inbox.
Boost your customer service with HelpCrunch's robust customer support software toolset. Answer people 3x times faster with saved responses, knowledge base integration, file attachments, and private notes from teammates.
Access detailed user profiles that contain device information, user path and recent actions as well as custom data. The data is always on display so that you can check any detail whenever you require more context.
Set up chat routing that will distribute incoming requests equally between your support agents based on relevant conditions. Create various chatbot scenarios to handle basic questions without human participation.
The HelpCrunch widget can be installed on your website, web app, or mobile app. No matter the channel, you will be able to always provide timely contextual and synchronized customer support.
We’re created every detail in HelpCrunch to make your team’s work easier, enjoyable, and efficient.
We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats and emails for our onboarding process. We have managed to integrate all the communication in one place. Connecting and engaging customers has been a lot easier since we switched to HelpCrunch customer support software. A great plus is that their support is great, having extensive documentation and a very responsive and knowledgeable team.
Its multi-channel coverage (email, live chat, messengers, and social media) and automated behaviour-based campaigns that result in increasing conversions and getting more qualified leads from our website and blog. It takes couple of minutes to set it up. This platform helps us to be in touch with our customers anytime and deliver them a great support in the channel of their choice. It also helps us to handle incoming inquiries much faster. We managed to increase customer satisfaction and also improve our team performance.
Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately. I have been using and testing numerous apps so far, and Helpcrunch is truly a winner. User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.
First and foremost, it's a very easy to use. Furthermore, you can easily adjust the settings to make them fit your needs perfectly. At Candeno we offer a live chat and we use HelpCrunch for this. Earlier we used Intercom, but Helpcrunch is way easier to use and set up, and the variety of options helps you a lot, but aren't overwhelming.
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