Provide exceptional customer support across multiple channels

With the HelpCrunch customer service solution, you can help your clients faster and boost customer satisfaction while also keeping your team happy and content.

Trusted by thousands of businesses, big and small

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Want to improve customer satisfaction and retention?
Try HelpCrunch customer support software!

Everything you need for effective customer support

We’re created every detail in HelpCrunch to make your team’s work easier, enjoyable, and efficient.

  • Live chat

    Provide real-time help via live chat that is easy to install and customize according to your needs

  • Chatbot

    Create helpful chatbot scenarios in our visual zero-code builder to automate the routine

  • Shared inbox

    Manage chats, emails and messages from Facebook, Instagram, Telegram, and Viber in an intuitive shared inbox

  • Knowledge base

    A self-service knowledge hub integrated right into your inbox or live chat widget is a reality now

  • Integrations

    HelpCrunch offers numerous integrations with popular CMS, messengers, Slack, Zapier, GTM, etc

  • Reports

    Track insightful customer support metrics like support workload, performance, or customer satisfaction

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5 / 5
  • Excellent platform for customer interaction with great support

    We integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well. We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats, emails and website popup software for our onboarding process. Their support is great, having extensive documentation and a very responsive team.

    Adina Mihaita
    Adina Mihaita
    Head of Customer Success @
  • Great tool to generate more website leads and provide multi-channel support

    Its multi-channel coverage and automated behaviour-based campaigns that result in increasing conversions and getting more qualified leads from our website and blog. It takes couple of minutes to set it up. This platform helps us to be in touch with our customers anytime and deliver them a great support of the channel of their choice. It also helps us to handle incoming inqueries much faster. We managed to increase customer satisfaction and also improve our team performance.

    Katarzyna Kowalczyk
    Katarzyna Kowalczyk
    Small business
  • Best option for small businesses

    User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately. I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

    General manager @
  • Incredibly useful site for customer experience

    First and foremost, it's a very easy website to use. Furthermore, you can easily adjust the settings to make them fit your needs perfectly. At Candeno we offer a livechat and we use HelpCrunch for this. Earlier we used Intercom, but Helpcrunch is way easier to use and set up, and the variety of options helps you a lot, but aren't overwhelming.

    Gustav Tornby
    Gustav Tornby
    Communications Manager @

Start using HelpCrunch now

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  • G2 Best Estimated ROI 2023
  • G2 Easiest Setup 2023
  • G2 Leader 2023
  • G2 Momentum leader 2023
  • G2 Highest User Adoption 2023
  • G2 High Performer 2023
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