The HelpCrunch Blog

Join our community of customer-centric businesses. We write about all the latest trends and evergreen practices in customer service, marketing, and sales.

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Aug 23, 2024

11 Intercom Alternatives and Competitors: Cost-Friendly Tools in 2024

We've compared the best Intercom alternatives, who shall win?

Jan 25, 2024

How to Use ChatGPT for Customer Service: Best Practices and Prompts

Boost your customer service with ChatGPT and learn top-notch strategies and engaging prompts for outstanding support.

Jan 02, 2024

Chatbot Pricing: How Much Does a Chatbot Cost in 2024?

How does one choose an adequate chatbot pricing model when the prices vary between $0 and $500,000? Let’s discuss!

Feb 16, 2023

Top 9 Chatbot Features to Make Your Customer Support a Success

Looking for the right chatbot solution for your business and wondering, what are the most essential tool features? We know the answer! Read the article to find a complete list of chatbot features you can't go without. Try to guess the first one...

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Aug 09, 2024

Exceeding Customer Expectations: 7 Ways to Nail it Through Effective Communication

Exceeding customer expectations builds loyalty and boosts sales. Learn how to master it!

Mar 18, 2024

17 Best Canned Responses for Customer Service

Use these 17 omni-purpose examples of customer service canned responses and see how much time you'll save yourself.

Mar 11, 2024

SaaS Marketing Guide: 8 Techniques to Shine in 2024

Discover 8 techniques to boost your SaaS marketing in 2024 with our guide! strategy.

Apr 25, 2024

4 Tips on How to Combat Chatbot Security Risks and Threats

Discover chatbot security risks and gain practical advice on safeguarding against them.

Jan 25, 2024

How to Use ChatGPT for Customer Service: Best Practices and Prompts

Boost your customer service with ChatGPT and learn top-notch strategies and engaging prompts for outstanding support.

Jan 02, 2024

Chatbot Pricing: How Much Does a Chatbot Cost in 2024?

How does one choose an adequate chatbot pricing model when the prices vary between $0 and $500,000? Let’s discuss!

Jan 22, 2024

10 Best Customer Self-Service Software Your Business Can Adopt

How about letting customers find the answers about your product or service much faster and without hassle? Self-service software is the silver bullet in this case. We feature 10 go-to options here, check them out.

Jan 17, 2024

8 Best FAQ Plugins for WordPress in 2024

Want to quickly add FAQ sections? Check out the best WordPress FAQ plugins in 2024.

Dec 29, 2023

10 Free Knowledge Base Software: Choosing a Digital Library in 2024

Read our digest of 10 free knowledge base software with the main features explained.

Aug 28, 2024

Freshdesk vs. Zendesk Battle: Ultimate Comparison for Better Choices

Which help desk tool is better? We’ve compared features and prices to help you decide.

Aug 23, 2024

11 Intercom Alternatives and Competitors: Cost-Friendly Tools in 2024

We've compared the best Intercom alternatives, who shall win?

Aug 13, 2024

Intercom vs Zendesk: Key Differences & Best Choice for 2024

Ditailed features and prices comperison of support platforms Intercom and Zendesk. Which will take the lead?

Nov 02, 2023

Top 9 Chat APIs and SDKs for Android & iOS Worth Your Attention

This list of the best chat APIs and SDKs is what you need to to build your own well-orchestrated messaging hub.

Nov 01, 2023

What is In-App Support?

In-app support is helpful for developers and clients. How to implement one in your workflow? Read on to get all the answers.

Oct 05, 2023

The Power of Mobile Customer Engagement: How to Better It in 7 Ways

Mobile customer engagement works only if done smartly. How to not make a mistake?

Nov 21, 2024

25 Black Friday Software Deals for Your Business in 2024

This roundup features 25 massive Black Friday and Cyber Monday deals to leverage.

Aug 09, 2024

60 SaaS Tools to Help Your Business Grow

We at HelpCrunch took the liberty to compile this list of must-have SaaS tools for every business.

May 17, 2024

What Is Customer Analysis: The Complete Guide

Discover the significance of data and customer analysis for your business. Learn what you need to begin effective customer data analysis.

Jun 11, 2024

11 Actionable Tips for Small Business Lead Generation

Small business lead generation tips to boost your sales. Read these 11 effective strategies.

Jan 12, 2024

Customer-Centric Selling: Navigate Your Path with 7 Steps

Looking for ways to implement a customer-centric selling approach? We’ve compiled the top 7 steps that will definitely help you achieve the goal. Check them out!

Aug 08, 2023

How to Write “Thank You for Your Order” Email: Practices and Templates

Incorporate these 9 'thank you for your order' templates to shape customer experience and reach positive brand perception.

Apr 08, 2024

How to Build an Active Customer Community for Retention and Growth

Learn what it takes to build a customer community that will increase clients' loyalty and streamline your ticketing support.

Jan 05, 2024

Top 7 Mobile Popup Best Practices to Engage Users in 2024 (+Examples)

How to create an appealing mobile popup? We provide you with some great examples.

Jan 03, 2024

9 Clever Customer Engagement Examples to Ponder in 2024

There is a myriad of customer engagement examples out there. But we've put together only the greatest ones for you to know the ropes and inspire. Check them out!