Looking for a better alternative to Zendesk?

With HelpCrunch, you get all the necessary features for customer support, marketing, and sales at a more affordable price.

Compare HelpCrunch vs Zendesk
Knowledge base and widget
01

Free migration from Zendesk

Enjoy testing HelpCrunch features without any fuss.
We can help you migrate your contacts, email templates, site automations, and more from Zendesk for free.
Just submit your request, and we will take care of the migration process.

Learn more
migrate from Zendesk to HelpCrunch
We keep our pricing transparent and simple - it is based on the number of team members, and the Premium plan starts from $25/mo.
02

Chat-as-a-ticket approach for convenient teamwork

Managing email tickets and answering chat requests has become as easy as your daily chatting in messengers. Do it either from your desktop or mobile app - all necessary features are always at your fingertips.

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chat as a ticket
03

Customizable conversational experience

With HelpCrunch, you get a 100% customizable widget to suit your brand style. Change chat size & color, set up agents’ avatars, upload your company logo and create multiple localizations in a few clicks. Or fine-tune your widget layout with advanced custom CSS styling.

widget conversations state
04

Zendesk can't send newsletters for you,
but we can

With HelpCrunch’s full-fledged email marketing functionality you can create automatic onboarding flows, deliver one-time emails blasts, regular newsletters or set certain rules to send triggered messages.

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Manual Message Sending Statistics
05

Help center
RIGHT In your widget

Reduce the number of support requests by making it easy for your customers to find answers themselves 24/7 through your HelpCrunch widget. Let your support team browse and send relevant articles to customers via the chat in just a few clicks and from any device.

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Widget Knowledge Base
4.8 / 5
4.8 / 5
4.8 / 5
5 / 5

HelpCrunch vs Zendesk

HelpCrunch logo
Zendesk logo
Subscription
Plan
Live Chat & Emails Premium
Suite Growth
Price
$49/mo per agent
$99/mo per agent
Annual discount
20%
20%
Free trial
14 days
14 days
Widget
Chat forms
Widget localization
Remove branding
Help Center in widget
Search arcticles only
Edit any widget text
Conversations/tickets in widget
Widget size & position
Rich widget button styles
Custom CSS styling
Hide widget from certain pages (zero code)
Agent Workspace
Multi-channel messaging (chat/email)
Saved responses
iOS/Android apps
Multiple teammates in chat
Teammates private messages
Preview customer’s message before it’s sent (sneak peek)
Automatic chat routing
Multiple widgets in one account
Auto Messages
Triggered chat messages
Triggered email messages
Real-time delivery & open/click/reply tracking
Emailing
Instant email follow-ups from the agent chat
Auto-resend unseen chat messages via email
Bulk emails
Real-time delivery & open/click/reply tracking
Knowledge Base
Search autocomplete with suggestions
WYSIWYG editor
Article ratings
Own domain name with CNAME
Articles & failed searches reports
Meta data editing for SEO
Help Desk & Ticketing
Shared inbox
Ticket statuses
Customer tags
Visitor path
Interaction tracking
Notes
Import & export customers
Reports
Settings
User authentication
Third-party integrations
Custom user attributes
Operating hours
Roles and permissions
Security
SSL encryption
Native authentication
For Developers
JavaScript / REST API
iOS/Android SDK
Webhooks
Customer service
Live chat & email support
Self-service support
Free personal Customer Success Manager
Free data migration assistance

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