Emil, CEO
Ambassador Watches
Quick support is a must in today's modern age. Since switching to Helpcrunch, we've noticed a much higher conversion rate and happier customers.
João Mainardes, CEO & Creative Director
CREVTIVE
Customer support is a 10/10. You do an awesome job, when it comes to the chat, everything is a 10/10 as well. So far this experience has been amazing and better than the other ones.
Unified solution for your customer service
Perfect
live chat
Help, engage and convert your website visitors in real time.
Email automation
Target customers with personalized email marketing campaigns.
Simple ticketing
Receive and reply to incoming support emails from a single dashboard
HelpCrunch vs Zendesk
side by side comparison
HelpCrunch |
Zendesk |
|
| Subscription | ||
| Plan | HelpCrunch All-in-one - Premium | The Zendesk suite - Enterprise |
| Features | Live Chat, Ticketing, Targeted Messages, Email marketing | Live chat, Ticketing, Knowledge base, Call Center software |
| Pricing starts from | $43/mo | $179/mo |
| Pricing for 5 seats | $195/mo | $895/mo |
| Annual Subscription | (Save 23%) | (Save 20%) |
| Free trial | ||
| Free plan | ||
| Ticketing | ||
| Shared Inbox (chat, emails) | ||
| Precise customer targeting | ||
| Chat user path (source, referer etc.) and activity tracking (page views) | ||
| Notes | ||
| Customer Tags | ||
| Import & Export contacts | ||
| Live Chat | ||
| True multi-channel messaging | ||
| Private notes for your teammates in chat | ||
| Merge conversations | ||
| Offline Form | ||
| Pre-chat form | ||
| Emoji & Stickers | ||
| Group chats | ||
| Saved responses | ||
| Live visitor profiles | ||
| File sharing | ||
| Chat history | Unlimited | Unlimited |
| Typing insight | ||
| Sound, browser, email, slack notifictions | ||
| Chat on multiple websites/apps in one account | ||
| Customization | ||
| Chat sizes | ||
| Chat button styles (icon/ |
||
| Preset chat colors | ||
| Chat widget repositioning | ||
| Chat wallpapers | ||
| Chat widget unbranding | ||
| Eye-catchers | ||
| Chat localization | ||
| Company logo and agents' avatars | ||
| Targeted Auto Messages | ||
| Chat auto messages | ||
| Email auto messages | ||
| Sent / opened / replied status | ||
| Business-specific attributes in messages | ||
| Email marketing | ||
| Instant email follow-ups right from the chat | ||
| Automatically resend unseen chat messages via email if not seen | ||
| Real-time delivery and open tracking | ||
| Email delivery settings | ||
| Bulk emails | ||
| Settings | ||
| Deep integration with your product (registration/ |
||
| Custom attributes | ||
| Operating hours | ||
| Roles and permissions | ||
| Third-party integrations | ||
| Mobile version of both chat and service | ||
| Security | ||
| SSL Encryption | ||
| Helpcrunch API vs Zendesk API | ||
| Web SDK | ||
| iOS SDK | ||
| Android SDK | ||