Looking for a better alternative to Zendesk?
With HelpCrunch, you get all the necessary features for multichannel customer support, marketing, and sales at a more affordable price.
Compare HelpCrunch vs Zendesk01
Free migration from Zendesk
Enjoy HelpCrunch features without any fuss. We can migrate your data from Zendesk for free to make your trial even more convenient. Just submit a request, and we will take care of the migration process.
Learn more
We keep our pricing transparent and simple. It is based on the number of team members and the Premium plan starts from $25/mo.
02
a real multichannel
communication
Manage email tickets, chats, social media, and messengers in a single shared inbox. Do it either from your desktop or mobile app - all necessary features are always at your fingertips.
03
Customizable conversational experience
With HelpCrunch, you get a 100% customizable widget to suit your brand style. Add social media and messengers to the chat button, change your widget’s appearance, add localizations or even custom CSS.
04
Zendesk can't send newsletters for you,
but we can
With HelpCrunch’s full-fledged email marketing functionality you can create automatic onboarding flows, deliver one-time emails blasts, regular newsletters or set certain rules to send triggered messages.
Learn more
05
Help center
RIGHT In your widget
Reduce the number of support requests by making it easy for your customers to find answers 24/7. Let your support team browse and send relevant articles to customers via chat in a few clicks.
Learn more
-
Excellent platform for customer interaction with great support
We integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well. We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats, emails and website popup software for our onboarding process. Their support is great, having extensive documentation and a very responsive team.
Adina MihaitaHead of Customer Success @ Pentest-Tools.com -
Moved from ZenDesk for better work with email requests
We used Zendesk for a year and it worked OK, but we have got more and more requests via email. We needed better service for lead generation via email so switched to HelpCrunch. There are several amazing options for work with email: automatic follow-ups, sending the response via email if the message in chat wasn’t delivered, and so on. Perfect use of chat & email support at the same time. Even if you have some questions, they will explain everything to you.
Alex LialiushkoRevenuegrid.com -
One of the best Chat Support in the market
We like almost everything about HelpCrunch. Their support is next to none. The affordable cost and great UI/UX were the main factors for switching from the Zendesk. Helpcrunch is now our one stop solution for all the client/customer issue, helping us on three fronts:
1. Managing client documents
2. Sending marketing emails.
3. Providing email support.
Gourav MahendraPeopleWorks.in
HelpCrunch vs Zendesk
| Plan | Pro | Suite Team |
| Price | From $25/mo/team member | From $59/mo/seat |
| Web widget | ||
| iOS & Android SDKs | ||
| Chat forms | ||
| Widget localization | ||
| Knowledge base in widget | ||
| Assignmemnt rules | ||
| Operating hours | ||
|
Hide widget from certain pages (zero code) |
||
| Remove branding | ||
| Edit any widget text | ||
| Change widget position | ||
| Custom CSS styling |
| As an add-on | ||
| Telegram | ||
| Viber | ||
| SMS | Additional fees apply | |
| LINE | ||
| Voice support |
| Saved responses | ||
| Private notes | ||
| Import & export customers | ||
| Reports | ||
| Interaction tracking | ||
| Unified agent workspace (chat/ email/social media/messengers) | ||
|
Preview customer's message before it's sent (sneak peek) |
||
| Automated chat routing | ||
| Customer satisfaction ratings |
| Code-free flow builder | ||
| Article suggestions | ||
| Automatic chat routing | ||
| Auto tagging |
|
Auto-resend unseen chat messages via email |
||
|
Bulk emails and triggered email messages |
As an add-on | |
|
Real-time delivery & open/click/reply tracking |
| Multiple languages support | ||
| Custom domain name via CNAME | ||
|
Search autocomplete with suggestions |
||
| WYSIWYG editor | ||
| Meta data editing for SEO | ||
| Articles & failed searches reports |
| User authentication | ||
| Custom user attributes | ||
| Roles and permissions |
| Conversation volume | ||
| Team performance | ||
| Customer satisfaction | ||
| Article ratings | ||
| Failed knowledge base searches |
| SSL encryption | ||
| User authentication |
| JavaScript / REST API | ||
| iOS/Android SDK | ||
| Webhooks |
| Live chat & email support | ||
| Self-service support | ||
|
Free personal customer success manager |
||
| Free data migration assistance |
Start using HelpCrunch now
Free trial. Set up in minutes. No credit card required.
