Looking for a better alternative to Zendesk?

With HelpCrunch, you get all the necessary features for multichannel customer support, marketing, and sales at a more affordable price.

Compare HelpCrunch vs Zendesk

Free migration from Zendesk

Enjoy HelpCrunch features without any fuss. We can migrate your data from Zendesk for free to make your trial even more convenient. Just submit a request, and we will take care of the migration process.

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migrate from Zendesk to HelpCrunch
We keep our pricing transparent and simple. It is based on the number of team members and the Premium plan starts from $25/mo.

a real multichannel

Manage email tickets, chats, social media, and messengers in a single shared inbox. Do it either from your desktop or mobile app - all necessary features are always at your fingertips.

chat as a ticket

Customizable conversational experience

With HelpCrunch, you get a 100% customizable widget to suit your brand style. Add social media and messengers to the chat button, change your widget’s appearance, add localizations or even custom CSS.

widget conversations state

Zendesk can't send newsletters for you,
but we can

With HelpCrunch’s full-fledged email marketing functionality you can create automatic onboarding flows, deliver one-time emails blasts, regular newsletters or set certain rules to send triggered messages.

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Manual Message Sending Statistics

Help center
RIGHT In your widget

Reduce the number of support requests by making it easy for your customers to find answers 24/7. Let your support team browse and send relevant articles to customers via chat in a few clicks.

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Widget Knowledge Base
4.7 / 5
4.8 / 5
4.8 / 5
4.8 / 5
5 / 5
  • Excellent platform for customer interaction with great support

    We integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well. We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats, emails and website popup software for our onboarding process. Their support is great, having extensive documentation and a very responsive team.

    Adina Mihaita
    Adina Mihaita
    Head of Customer Success @ Pentest-Tools.com
  • Moved from ZenDesk for better work with email requests

    We used Zendesk for a year and it worked OK, but we have got more and more requests via email. We needed better service for lead generation via email so switched to HelpCrunch. There are several amazing options for work with email: automatic follow-ups, sending the response via email if the message in chat wasn’t delivered, and so on. Perfect use of chat & email support at the same time. Even if you have some questions, they will explain everything to you.

    Alex Lialiushko
    Alex Lialiushko
  • One of the best Chat Support in the market

    We like almost everything about HelpCrunch. Their support is next to none. The affordable cost and great UI/UX were the main factors for switching from the Zendesk. Helpcrunch is now our one stop solution for all the client/customer issue, helping us on three fronts:
    1. Managing client documents
    2. Sending marketing emails.
    3. Providing email support.

    Gourav Mahendra
    Gourav Mahendra

HelpCrunch vs Zendesk

HelpCrunch logo Zendesk logo
Plan Pro Suite Team
Price From $25/mo/team member From $59/mo/seat
Web widget
iOS & Android SDKs
Chat forms
Widget localization
Knowledge base in widget
Assignmemnt rules
Operating hours
Hide widget from certain pages
(zero code)
Remove branding
Edit any widget text
Change widget position
Custom CSS styling
WhatsApp As an add-on
SMS Additional fees apply
Voice support
Saved responses
Private notes
Import & export customers
Interaction tracking
Unified agent workspace (chat/ email/social media/messengers)
Preview customer's message
before it's sent (sneak peek)
Automated chat routing
Customer satisfaction ratings
Code-free flow builder
Article suggestions
Automatic chat routing
Auto tagging
Auto-resend unseen
chat messages via email
Bulk emails and triggered
email messages
As an add-on
Real-time delivery &
open/click/reply tracking
Multiple languages support
Custom domain name via CNAME
Search autocomplete with
WYSIWYG editor
Meta data editing for SEO
Articles & failed searches reports
User authentication
Custom user attributes
Roles and permissions
Conversation volume
Team performance
Customer satisfaction
Article ratings
Failed knowledge base searches
SSL encryption
User authentication
JavaScript / REST API
iOS/Android SDK
Live chat & email support
Self-service support
Free personal
customer success manager
Free data migration assistance

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