chat widget

Emil, CEO

Ambassador Watches

Quick support is a must in today's modern age. Since switching to Helpcrunch, we've noticed a much higher conversion rate and happier customers.

João Mainardes, CEO & Creative Director

CREVTIVE

Customer support is a 10/10. You do an awesome job, when it comes to the chat, everything is a 10/10 as well. So far this experience has been amazing and better than the other ones.

Unified solution for your customer service

Perfect
live chat

Help, engage and convert your website visitors in real time.

Email automation

Target customers with personalized email marketing campaigns.

Simple ticketing

Receive and reply to incoming support emails from a single dashboard

HelpCrunch vs Zendesk
side by side comparison



HelpCrunch


Zendesk
Subscription
Plan HelpCrunch All-in-one - Premium The Zendesk suite - Enterprise
Features Live Chat, Ticketing, Targeted Messages, Email marketing Live chat, Ticketing, Knowledge base, Call Center software
Pricing starts from $43/mo $179/mo
Pricing for 5 seats $195/mo $895/mo
Annual Subscription (Save 23%) (Save 20%)
Free trial
Free plan
Ticketing
Shared Inbox (chat, emails)
Precise customer targeting
Chat user path (source, referer etc.) and activity tracking (page views)
Notes
Customer Tags
Import & Export contacts
Live Chat
True multi-channel messaging
Private notes for your teammates in chat
Merge conversations
Offline Form
Pre-chat form
Emoji & Stickers
Group chats
Saved responses
Live visitor profiles
File sharing
Chat history Unlimited Unlimited
Typing insight
Sound, browser, email, slack notifictions
Chat on multiple websites/apps in one account
Customization
Chat sizes
Chat button styles (icon/tab/button)
Preset chat colors
Chat widget repositioning
Chat wallpapers
Unbranded widget
Eye-catchers
Chat localization
Company logo and agents' avatars
Targeted Auto Messages
Chat auto messages
Email auto messages
Sent / opened / replied status
Business-specific attributes in messages
Email marketing
Instant email follow-ups right from the chat
Automatically resend unseen chat messages via email if not seen
Real-time delivery and open tracking
Email delivery settings
Bulk emails
Settings
Deep integration with your product (registration/login/cart)
Custom attributes
Operating hours
Roles and permissions
Third-party integrations
Mobile version of both chat and service
Security
SSL Encryption
Helpcrunch API vs Zendesk API
Web SDK
iOS SDK
Android SDK