Free
migration
migration
Modern
chat widget
chat widget
3-5X More
affordable
affordable
Emil, CEO
Ambassador Watches
Quick support is a must in today's modern age. Since switching to Helpcrunch, we've noticed a much higher conversion rate and happier customers.
João Mainardes, CEO & Creative Director
CREVTIVE
Customer support is a 10/10. You do an awesome job, when it comes to the chat, everything is a 10/10 as well. So far this experience has been amazing and better than the other ones.
Unified solution for your customer service
Perfect
live chat
Help, engage, and convert your website visitors in real time.
Email automation
Target customers with personalized email marketing campaigns.
Simple Help Desk
Receive and reply to incoming support emails from a single dashboard
HelpCrunch vs Zendesk
side by side comparison
|
HelpCrunch - Premium |
The Zendesk Suite - Enterprise |
|
| Subscription | ||
| Plan | HelpCrunch - Premium | The Zendesk Suite - Enterprise |
| Features | Live Chat + Auto Messages + Emailing + Help Desk & Ticketing + Knowledge Base | Live Chat + Auto Messages + Emailing + Help Desk & Ticketing + Knowledge Base + Call Center |
| Pricing | $49/mo | $179/mo |
| Annual Subscription | (Save 20%) | (Save 20%) |
| Free trial | ||
| Live Chat | ||
| True multi-channel messaging | ||
| Private notes for your teammates in chat | ||
| Merge conversations | ||
| Offline Form | ||
| Pre-chat form | ||
| Emoji & Stickers | ||
| Group chats | ||
| Saved responses | ||
| Live visitor profiles | ||
| File sharing | ||
| Chat history | Unlimited | Unlimited |
| Typing insight | ||
| Sound, browser, email, slack notifictions | ||
| Chat on multiple websites/apps in one account | ||
| Auto Messages | ||
| Chat auto messages | ||
| Email auto messages | ||
| Sent / opened / replied status | ||
| Business-specific attributes in messages | ||
| Emailing | ||
| Instant email follow-ups right from the chat | ||
| Automatically resend unseen chat messages via email | ||
| Real-time delivery and open tracking | ||
| Email delivery settings | ||
| Bulk emails | ||
| Help Desk & Ticketing | ||
| Shared Inbox (chat, emails) | ||
| Precise customer targeting | ||
| Chat user path (source, referer etc.) and activity tracking (page views) | ||
| Notes | ||
| Import & Export contacts | ||
| Customer Tags | ||
| Knowledge Base | ||
| Meta data editing for SEO | ||
| Search autocomplete with suggestions | ||
| WYSIWYG editor | ||
| Article ratings | ||
| Reports | ||
| Own domain name with CNAME | ||
| Customization | ||
| Remove branding | ||
| Chat sizes | ||
| Chat button styles (icon/ |
||
| Preset chat colors | ||
| Chat widget repositioning | ||
| Chat wallpapers | ||
| Eye-catchers | ||
| Chat localization | ||
| Company logo and agents' avatars | ||
| Settings | ||
| Deep integration with your product | ||
| Custom attributes | ||
| Operating hours | ||
| Roles and permissions | ||
| Third-party integrations | ||
| Mobile version of both chat and service | ||
| Security | ||
| SSL Encryption | ||
| Helpcrunch API vs Zendesk API | ||
| Web SDK | ||
| iOS SDK | ||
| Android SDK | ||
| Web App | ||
| iOS App | ||
| Android App | ||
| Customer service | ||
| Free personal on-boarding assistant | ||
| Fine-tuning for specific business needs | ||
| Setup Assistance | ||
| Live Chat Support | ||
| Email Support | ||
| Knowledge Base Support | ||
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