Tell me, when you have questions about a product or service, do you first try to find a solution yourself, or do you immediately call support? If the latter, congratulations, you are one of only 10% of people who are most likely aliens from another planet. Because a vast majority of customers worldwide, around 90%, expect brands and organizations to provide online self-service sections like a knowledge base and an FAQ page.
To ask a stranger about something is energy-consuming. Therefore it’s natural to try to quickly find a solution and feel irritated if it doesn’t work out. So yes, a comprehensive Frequently Asked Questions section is not just a nice-to-have addition to your website; it’s a necessity that can significantly impact customer experience.
In this blog post, we want to take you on a journey through the best FAQ plugins for WordPress available in 2023. We’ll explore their features, benefits, and how they can help you effortlessly create and manage a comprehensive self-service section on every website page. So, let’s dive in.
What is a WordPress FAQ plugin?
It’s an add-on or extension that integrates seamlessly with your website, allowing you to create, organize, and display frequently asked questions in an easy-to-navigate format. Such plugins offer a user-friendly interface and a range of customization options, making it simple for even non-technical users to set up and maintain a Frequently Asked Questions section.
Aside from all the nice words in the definition, there are a few significant advantages to using plugins instead of creating an FAQ section from scratch.
- Time and effort. Instead of manually coding and formatting each question entry, the plugins provide intuitive editors and pre-designed templates, enabling you to create a professional-looking section in no time.
- Convenient management features. You can categorize questions, add tags for easy searching, and rearrange the order to ensure the most relevant information is readily available to your customers.
- Easy to update and expand. As your business evolves and new questions arise, you can simply add or modify entries within the plugin’s interface, eliminating the need for manual coding or editing HTML.
In short, these tools are designed to simplify creating and managing a comprehensive FAQ section on WordPress websites. They are simply very convenient. But do they really benefit e-commerce businesses?
The benefits of using WordPress FAQ plugins on your website
Yes, such plugins offer a range of features and functionalities that can greatly benefit your business. Let’s see why exactly you need to write FAQs with the help of third-party plugins.
- Streamlined management. With such plugins, you can easily add, edit, and categorize your frequently asked questions. The intuitive interface allows you to update your section effortlessly, ensuring it remains up-to-date and relevant.
- Improved customer experience. Direct and brief responses enable customers to access the information they seek quickly. This minimizes frustration, boosts satisfaction, and improves the chances of repeat purchases and positive recommendations.
- Reduced customer support inquiries. Addressing common questions upfront can significantly reduce the number of repetitive queries reaching your customer support team. This frees up their time to focus on more complex and critical customer issues.
- Improved SEO and user engagement. Incorporating relevant keywords and addressing popular search queries increase the visibility of your website in search results. A comprehensive FAQ section enhances user engagement by keeping visitors on your site longer.
Basically, it’s a win-win situation for both your business and your customers. Therefore, let’s not waste time and explore the best FAQ software available in 2023, so you can choose the one that suits your needs and goals.
Best WordPress FAQ plugins in 2023
1. HelpCrunch KB
HelpCrunch is a communication platform that offers not only live chat and chatbot capabilities but also is the best FAQ plugin for WordPress. With its robust toolkit, you can create an SEO-friendly help center with easy-to-access and skimmable content. The intuitive WYSIWYG editor allows you to format articles, add visuals, create anchor menus, and highlight important information.
Integration with the chat widget enables customers to search for information quickly. For example, you can use pre-written answers for frequently asked questions in live chat or chatbot interactions to address client inquiries more quicker. Also, a chatbot can share knowledge base articles to give customers more context on their problem if needed.
The basic version costs $15, while the pro version with advanced features will cost you $25 per month.
- Powerful FAQ plugin with a robust toolkit
- Real-time chat to engage with website visitors instantly
- Chatbot automation for repetitive tasks
- Multi-platform integration to manage conversations from Telegram, Facebook, Instagram, or Viber
- Self-service knowledge base
If you want to create an FAQ section and get an outstanding customer support platform, we suggest you sign up and start with a 14-day free trial.
2. WP Responsive FAQ
The WP Responsive is a straightforward and basic free WordPress FAQ plugin that nevertheless offers significant functionality. But at the same time, almost all settings use shortcodes, which may only suit some. Nonetheless, it allows you to easily add frequently asked questions to your page or post and customize the display.
The free version offers basic features, but a premium subscription will give you additional options such as predefined designs, drag-and-drop order changes, grid views, and enhanced animations. The plugin supports search engine-friendly URLs, translation, and customization through CSS and JS files.
The basic demo of the FAQ plugin is free, but the developers ask $99 per year for the full version of the plugin.
- Categorized display of frequently asked questions
- Simple configuration of a section
- Read More/Less button for expanded FAQs
- Thumbnail images
- Compatibility with any WordPress theme
- Multi-lingual support
BetterDocs is the ultimate WordPress FAQ plugin that allows you to create your knowledge base, documentation, and frequently asked questions without any coding. With advanced features, you can effectively manage, track, and analyze your entire self-service platform right within WordPress. It provides built-in analytics to evaluate audience response and much more.
For instance, BetterDocs includes the FAQ Builder for quickly designing a dedicated section. You can relieve support pressure with the Instant Answer Chatbot and utilize advanced features for managing user roles within an internal knowledge base. In addition, BetterDocs supports WPML for easy translation.
The basic version, with activation on only one website, costs $55 per year.
- FAQ Builder for instant section design
- Instant Answer Chatbot for support and user feedback collection
- Internal knowledge base with advanced user role management
- In-built analytics to measure performance
- WPML support for translation
4. Accordion FAQ
The Accordion WordPress FAQ plugin is the ideal solution for adding stylish sections to your website. It provides multiple options for displaying frequently asked questions, including list, block, and accordion styles.
The plugin is highly customizable. You can modify colors, fonts, icons, border radius, and more to create a unique look. It also supports translation, making it accessible to a broader audience.
The basic version is distributed for free, but for the pro version with advanced features, you will have to pay $9.
- User-friendly interface for both frontend and backend
- Integration with a drag-and-drop API builder
- Compatible with all WordPress themes
- Fully responsive design
- An abundance of customization options with the Pro version
5. Echo Knowledge Base
The Echo Knowledge Base is one of the best WordPress FAQ plugins. It offers an intuitive and SEO-friendly design. With its easy setup wizard, you can quickly configure the plugin and organize your FAQs using a tab layout.
What sets this plugin apart is its versatility, allowing you to create an entire knowledge base for your site, including documents and guides. Visitors can easily search for questions, and you have the flexibility to style the knowledge base using various built-in themes.
The basic plugin with only the knowledge base is free, but you must pay $46 per year for the pro version with basic widgets.
- 26 pre-defined templates
- Lots of customization options
- Compatible with the WordPress Multilingual (WPML) plugin
- Auto-generated Table of Contents (TOC) included
- Allows you to have PDF downloads and other documentation
BasePress is a powerful FAQ plugin for various tasks: creating knowledge bases, support hubs, FAQs, and more. It offers clear and simple administration tools that seamlessly integrate into the WordPress admin area. You can choose from three themes with easy customization options, and for advanced users, full customization is possible via templates.
BasePress is user-friendly and flexible, it keeps your content organized. Also, it works on all devices, is compatible with any WordPress theme, and is SEO-friendly.
The basic version of the platform costs $59 per year, and you will have to pay $259 for the pro version with advanced functionality.
- User-friendly admin screens for easy management
- Translatable using .pot files for multi-language support
- Simple customization options and color branding
- Compatible with or without Gutenberg editor
- Offers a variety of useful widgets for enhanced functionality
7. Ultimate FAQ
The Ultimate FAQ is a fantastic FAQ plugin for WordPress that simplifies adding frequently asked questions. You can create a user-friendly section with features like AJAX search and an accordion layout. The plugin even lets you create a user manual and offer PDF downloads. You can also style your questions using CSS. While the free version is excellent, there’s also a pro version available with additional features like a search function, styling options, customization, user-submitted questions, drag-and-drop ordering, and more.
The basic version, with activation on only one site, costs $67 per year.
- Unlimited sections creation
- Various styles and layouts to choose from
- Search field for easy navigation
- Option to customize the layout with custom CSS
- Ability to import frequently asked questions from a spreadsheet
8. Heroic FAQs
Heroic FAQs is a user-friendly and visually appealing FAQ WordPress plugin that incorporates the best features of other plugins while avoiding their drawbacks. Its intuitive backend interface, convenient drag-and-drop ordering, and ability to edit questions on a single page offer a seamless experience.
You don’t need coding knowledge to customize your section, and you can include various elements like lists, images, and videos. It is mobile-responsive, offers multiple attractive styles, icon choices, and premium support, and has animations for toggle or accordion-style expansion.
The cost of the basic version of the platform with activation on only one site is $149 per year.
- User-friendly interface with a visual editor and drag-and-drop functionality
- Responsive design to adapt to different devices
- Allows for multiple customizations
- Supports CSS3 animations
- Dedicated support for assistance
Wrapping it up
Now that you know about these great FAQ plugins, it’s time to choose the one that suits your needs. A well-structured and informative Frequently Asked Questions section can enhance customer experience, reduce support inquiries, and increase conversions.
Explore their features, visit their websites, and find the plugin that aligns with your e-commerce requirements. Invest in a reliable WordPress FAQ plugin to save time, create a great section, strengthen customer relationships, and thrive in your e-commerce business!