8 Best FAQ Software to Uplevel Your Support
Feature-packed FAQ software can ease your customer service workflow by all odds. To save you the trouble of searching, we've listed 8 best solutions. Have a look at them.
Written by Olesia Melnichenko
Picture a situation. Another day at work, and bam! This customer refers to you with the same issue they did a week ago. Your thoughts? “In one ear and out the other or what? I’ve already spelled the question out for them!”
Yeah, this stuff happens. Giving one answer over and over again might be overwhelming. However, you can streamline the whole process hands down. How?
By choosing FAQ software that is laced with everything a self-respecting business owner would ever crave for. Imagine you have a help center powerful enough to let your users hunt up any information they need. Just like that, with minimum efforts. It would settle the problem.
Hopefully, I roused your curiosity as we’re discussing all the ins and outs of frequently asked questions portals today.
8 best FAQ software to go with
92% of users claim they would use a resource hub for self-support if it was available. Fortunately, the market is flooded with solutions that suit every taste. Though our readers always get the ace of aces. We listed 8 options and covered all their benefits. So read, think, and have your pick!
A quick FAQ software comparison:
|PRICING FROM||FAQ TOOLSET||G2 RATING|
|HelpCrunch||$15/month per a team member||Robust WYSIWIG editor
Chat widget integration
|4.7 / 5
|Helpjuice||$120/month up to 4 users||Easy authoring
Unlimited content editing
Multiple versions publishing
|4.4 / 5
|Document360||$59/month per project||Category manager
|4.7 / 5
|ProProfs||$40/month per 100 pages||Pre-made templates
|4.5 / 5
|Helprace||$10/month per agent||No registration
Service rep’s answer pinning
Contact form integration
|4.4 / 5
|ChipBot||FREE or $10/month||Support in a widget
Easy code installation
|5.0 / 5
|SupportBee||$15/month per a user||Text editor
|4.2 / 5
|HelpSite||FREE or $14.99/month||Contact form
|5.0 / 5
HelpCrunch isn’t just a one-stop communication platform for building customer relations via live chat and chatbot but also powerful FAQ management software. Thanks to its robust toolkit, you can develop an SEO-friendly and in-depth help center to provide clients with flawless self-service.
What should a good resource center look like? What properties should it obtain? Well, it has to be accessible, skimmable, and intelligible, to name just a few. Basically, everything that you can easily get with just one decent FAQ software.
Once you create your HelpCrunch account, proceed to the Knowledge base section and:
- Add a new article, section, or category
- Change your resource center appearance
- Set up SEO settings
- Establish access control by a password or a trusted IP
The rich WYSIWYG editor for neatly formatted content lets you play around with text paragraphs and visual elements when you write an article. Make the piece public or leave it private as a draft, add images, create anchor menus, or highlight important text pieces as infoboxes with different colors. Besides, you can preview the article and decide whether it needs to be brushed up.
But this is just scratching the surface. The FAQ tool from HelpCrunch is integrated into the chat widget for more convenience: allow your customers to search for information faster, without questioning a service rep. Moreover, you can set up the chatbot to share knowledge base articles with customers when they ask for a solution. Sounds intriguing, doesn’t it?
As for the money matters, the solution goes with two pricing plans: Basic ($15/mo) and Pro ($25/mo) if billed monthly. For this price, you get the full knowledge base functionality, live chat, a basic CRM, and popups. Within the ‘Pro’ plan, you also get the chatbot.
HelpCrunch has an Enterprise package that you can customize based on your business needs. Plus, there’s a free 14-day trial available so that you can take this FAQ knowledge base software for a spin.
Being stand-alone knowledge base software, Helpjuice is rightfully considered a loaded solution. Its feature set is varied, ranging from easy authoring and unlimited content editing to article interlinking and abundant help center themes menagerie.
Along with these things mentioned above, you also get an opportunity to decide whether your article will be public, private, or meant for internal use. Plus, Helpjuice FAQ database software allows you to publish multiple versions of the article and collaborate while you work on it. Isn’t it convenient?
With this solution, you can keep track of analytics, gather general KB insights, get Salesforce integration results, or monitor user actions. For instance, find out what a user searches, how many times they accessed your resource hub, or see all the page views.
Speaking of money, this FAQ software will set you back $120/mo to $369/mo if billed monthly. Yeah, not the most low-cost solution but its richness in customization might be a good pro.
Document360 warrants its name to the full. This SaaS platform helps you create a 360-degree view on customer self-service with a well-oiled FAQ database software for websites. This tool gives an opportunity to build a help center with a unique branding, color scheme, and AI-based, real-time search engine.
Like most other solutions we discuss here, Document360 offers quite a range of features, such as:
- Comprehensive analytics. The system shows your help center performance metrics, keywords frequently searched by users, customer feedback, and even link analytics.
- Different editor options. The given FAQ software has a standard WYSIWYG for already familiar work with texts and Markdown for producing code-heavy docs.
- Versioning and revisions. Document360 lets you view multiple article versions and rollback to a previous version.
- My drive. This feature is about storing articles, drafts, images, and videos in one place.
- Commenting. You can collaborate with other editors in your team while working on a piece by tagging them with @.
In terms of pricing, Documents360 offers these plans: Startup ($49/mo), Business ($149/mo), Enterprise ($299/mo), prices are specified if billed annually.
ProProfs is an easy-to-use FAQ management software that involves nothing extra. I mean, if you’re in pursuit of a tool to make both your team’s and customers’ lives easier without going into many details, then give it a try.
With this solution, you can set your help center, user guide, wiki, or a manual. This is a possible list:
- Create a resource hub in minutes
- Use 100+ pre-made templates or build your own from scratch
- Customize your help center with the brand’s logo and color scheme
- Import word docs, PDFs, and other visuals in just a few clicks
- Utilize SEO features to optimize your hub for search engines
As you can probably guess, the best part here is that this FAQ website software is incredibly easy to set up. Everything you need is literally a stable Internet connection and a powerful device. Specially designed templates or a brand-new piece – it’s your call.
All these specs are available with a 15-day trial. But if you want to proceed with this FAQ software, there are three pricing plans. Essential for $576/mo, Premium for $960/mo, and a Custom plan. The prices are specified if billed annually.
If you’re looking for a FAQ tool without frills, Helprace might fit the bill. The software can help you create private or public self-service portals and gather customer feedback with a widget. Among its feature set, you and your clients can:
- Ask questions faster without registering or logging
- Omit duplicate queries to streamline your work
- Update and inform customers about the status of their query
- Pin the best customer service rep’s answer to the top of the discussion
- Integrate a contact form with your FAQ website
- Merge topics together
The truth is that Helprace is the kind of FAQ management software offering you a bunch of features for making both customers’ and service reps’ lives much easier. Just like the majority of solutions we covered here, Helprace works on all devices (phone, desktop, and tab).
Speaking of the money, Helprace’s prices range from $9/mo to $27/mo if paid annually. Besides, these guys have a long 30-day free trial. I think this amount of time is enough to give this FAQ database software a whirl.
“Support customer without live chat,” says the ChipBot Nexus landing page. In my humble opinion, this is next to impossible, but let’s give this information the benefit of the doubt.
The main specific of the Nexus FAQ software is, well, supporting customers with a frequently asked questions section. Once a client comes up with your query, they can easily find what they’re looking for by clicking the “Ask a Question” button.
After that, there’s a choice: browse the set of product questions, look through tutorials and guides, type in a question, or comb through the FAQ panel. So yes, no support rep is required.
Nexus is a centralized FAQ tool that unifies answers about your product under one roof, notifies you of upcoming queries, and integrates with any of your website pages. It’s easy-to-use and intuitive.
Sure thing, you can categorize questions when building your FAQ help center, add as many visuals as you want, and even embed a FAQ piece into any pages on your website, like with WordPress plugins.
ChipBot offers three plans: Basic (it’s free), Startup ($10/mo), and Business ($20/mo). If 10 articles, text, and video support are enough for you, then go with the Basic package. But if you want to expand, try out the other two. Exportable content and unlimited articles won’t go amiss.
SupportBee is FAQ software and a ticketing system to make sure no client issue falls through the cracks. Here you can not only encourage do-it-yourself customer service but also prioritize, collaborate on, and organize emails.
SupportBee is an ideal match for companies where the frequency of FAQs on the website is medium, and email is a crucial part of the day-to-day lives. Just like HelpCrunch, SupportBee has also a shared inbox for managing communications and work together with content. Some of the top features of this software entail:
- Powerful text editor for creating all types of docs
- Full customization process
- Fast search functionality to help customers find their answers without much hassle
- Multiple help centers for managing documentation on different sites
- Snippets for easy linking your articles
- Files uploading (videos, PDFs, images, etc.)
This FAQ software for websites is available with a 14-day free trial. For something more interesting, you can get either a Startup ($13/mo) or an Enterprise ($17/mo) plan. The prices are specified if billed annually.
A FAQ portal should be digestible and not provoke more questions than a user had. HelpSite can guarantee simplicity along the way. This FAQ tool is everything you need for crafting a simple portal specifically for self service. Nothing will take a user’s mind off when they navigate it.
In just a couple of clicks, you can build a mobile-friendly and skimmable help center packed with some interesting features:
- A smart contact form that auto-suggests articles as you type your question
- A simple admin interface
- Customizable features to make your resource hub a part of your brand identity
A cinch, huh? To get started for free, you just enter your name, email, and create a password. Right from the start, you can store up to 25 articles, have 1 team member, and put your knowledge base on 1 website. But if you need more, choose from these plans: Standard ($14/mo), Gold ($49,99/mo), Plus ($99,99/mo).
Deciding on FAQ software might seem like a tall order. But not after you read this piece till the end! Pricey or free, 10 or 25 articles, simple or feature-packed: we listed 8 solutions for every budget and need.
But hey, who are we to not let you choose the cream of the crops? The checklist is as easy as ABC. Sign up for a free trial with HelpCrunch, make a few clicks, toss in a unique personality, and savor your neatly built frequently asked questions portal.