Liudmila Ganzha
Jun 14, 2017 | 2 min read

A customer enters your online store. Here’s when the game begins. Will he make a purchase or turn his back on you? The quality, pricing, functionality, and design – we’re sure you’ve got that covered already.

But what about customer service in your store? Actually, it can make or break your sale.

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These days people are reluctant to dial phone numbers and wait until they’ll be put through to the right person.  They prefer to hit a message and get a quick answer, just like they do every day in instant messengers.

 According to the Forrester Research, 44% of consumers indicated the availability of live support during an online purchase as one of the most important site functionalities.

HelpCrunch Live Chat is a natural way to deliver help. You wait a moment letting people look around, then answer questions on the spot, or take the initiative and offer help. If the customer is hesitant, your instant, friendly support can make a difference between a sale and an empty cart.

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Moreover, our live chat it gives a whole bunch of powerful possibilities – you’ll be able to

  • collect customers’ personal and contact information building a complete customer database
  • track customer activity at your store, analyzing data and adjusting your sales strategy accordingly
  • set up automatic message triggers based on specific visitor actions
  • send proactive chats and email marketing campaigns
  • reach out to a global audience thanks to multiple localizations

Adding HelpCrunch to your PrestaShop store is fast and easy, just a few clicks and you’ll be set up. Here’s a step-by-step guide

Happy selling with HelpCrunch!

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