The HelpCrunch Blog

Join our community of customer-centric businesses. We write about all the latest trends and evergreen practices in customer service, marketing, and sales.

Most popular post

Aug 07, 2023

10 Cost-Friendly Intercom Alternatives in 2023

We've compared the best Intercom alternatives, who shall win?

Mar 14, 2023

Chatbot Pricing: How Much Does a Chatbot Cost in 2023?

How does one choose an adequate chatbot pricing model when the prices vary between $0 and $500,000? Let’s discuss!

Feb 16, 2023

Top 9 Chatbot Features to Make Your Customer Support a Success

Looking for the right chatbot solution for your business and wondering, what are the most essential tool features? We know the answer! Read the article to find a complete list of chatbot features you can't go without. Try to guess the first one...

Feb 14, 2023

Top 18 Chatbot Use Cases to Improve Your Business Performance

In this article, we introduce the most common chatbot use cases for businesses that you can adopt today. More leads, customers, and sales. Jump in!

All Customer Service AI & Chatbots Self-Service Software Review In-App Support Marketing Lead Generation & Sales Customer Engagement

Sep 20, 2023

Apology Made Easy: 10 Best “Sorry for the Inconvenience” Templates

Learn all the original equivalents to the phrase "sorry for the inconvenience" and use them in your next customer service interaction!

Aug 17, 2023

What is Knowledge-Centered Service aka Knowledge-Centered Support?

Are you wondering what knowledge-centered service is? Don't take wild guesses!

May 12, 2023

Chatbot vs Live Chat: What Solution to Choose for Five-Star Customer Service?

Time to pin down the chatbot vs live chat struggle once and forever! Can they work in harmony?Here we explain the key concept as well as the main difference between these two.

Sep 04, 2023

6 Exciting New Chatbot Ideas for Businesses in 2023

How to take advantage of a chatbot? Here we share 6 chatbot ideas that will help you do just that.

Aug 31, 2023

8 Best Chatbots for WordPress to Engage Your Website Visitors

Looking for a WordPress chatbot? The list of 8 options that could easily fit the bill awaits you.

Aug 22, 2023

Chatbot Script Examples and Writing Tips for Customer Service

A practical guide with handy chatbot script examples. Feel free to copy and paste!

Sep 15, 2023

What is a Knowledge Base and Why do You Need It?

What does a knowledge base mean? We're puzzling out its definition once and for all in this ultimate guide. Check it out!

Aug 16, 2023

10 Free Knowledge Base Software: Choosing a Digital Library in 2023

Read our digest of 10 free knowledge base software with the main features explained.

Aug 15, 2023

9 Best Knowledge Base Software in 2023

It's 2023, so we decided to look at the knowledge base software from a new perspective. Here's our compilation of the 9 most wanted solutions.

Sep 22, 2023

Zendesk vs Intercom: 2023 Explicit Comparison

Intercom vs Zendesk: which one takes the lead? Let's discuss their features and prices.

Sep 21, 2023

Intercom Pricing, Explained After All

Intercom pricing is super confusing, so we show it in all its glory 😏

Sep 18, 2023

Drift vs Intercom: Which Tool is Better?

Check this ultimate Intercom vs Drift comparison to choose the best messaging platform for your customer support, marketing, and sales.

Oct 02, 2023

Mobile App Customer Support: 12 Steps to Make It Shine

Providing effective mobile app support is crucial for retaining users and nurturing their loyalty. Learn how to handle it in 12 simple yet actionable steps.

Sep 19, 2023

The Ultimate Guide to In-App Messaging

Do you want to put in-app messaging to work? We can give you a little nudge here.

Sep 07, 2023

In-App Notifications vs. Push Notifications: Can You Tell the Difference?

In-app messaging vs. push notifications – we tell what they have in common. Step in!

May 25, 2023

14 Best Welcome Messages for Customers to Spark a Conversation

Learn from these 14 best examples to write effective welcome messages.

Feb 01, 2023

77 Catchy Valentine’s Day Slogans and Phrases for Marketing in 2023

Hit the right words with Valentine's day marketing and advertising slogans!

Nov 22, 2022

30 Lucrative Black Friday Software Deals for Your Business in 2022

This roundup features 30 massive Black Friday and Cyber Monday deals to leverage.

Aug 08, 2023

How to Write “Thank You for Your Order” Email: Practices and Templates

Incorporate these 9 'thank you for your order' templates to shape customer experience and reach positive brand perception.

Dec 07, 2022

How Businesses Can Exploit Customer Service to Pump Lead Generation

Let's glue customer service and lead generation together. Hot leads are coming!

Dec 05, 2022

Nail Popup Timing to Increase Your Conversion Like a Pro

Trying to figure out the best popup timing to get more leads and increase sales? We know the answer! In this article, find the best tips on when to display a popup window on your website.

Sep 08, 2023

Top 7 Mobile Popup Best Practices to Engage Users in 2023 (+Examples)

How to create an appealing mobile popup? We provide you with some great examples.

Nov 21, 2022

9 Proven Customer Engagement Strategies to Keep Users in the Loop

We’ve conducted in-depth research to find the best customer engagement strategies that actually work. If you are looking for great ideas on how to keep users intent, this is high time to get inspired!

Jun 03, 2022

7 Time-Tested Strategies to Build Positive Customer Relationships

Positive customer relations mean higher revenue. If you are wondering how to build them, we are here at your service. Learn the top 7 proved strategies and make customers fall in love with your brand.