We’ve recently updated the text editor in an agent’s chat so that your customer communications are more comfortable and structured.
Our inline message editor helps you write and fine-tune chat or email messages that you send to customers so that every link, image, or attachment looks more natural.
The key changes involve:
- Adding images right to the chat or email body by drag-and-drop
- Adding files and images as attachments in the email or chat body
- Sending knowledge base articles with the article title shown as a link in the chat or email body
- Using the abovementioned functionalities for notes.
Not only do these features look more structured in an agent’s chat window, but they also look the same in the chat widget (which is even more important for a smooth customer experience).
Introducing our new AI-powered feature, the AI Editor for Knowledge Base. This tool will allow you to speed up the writing of articles and documentation. Grab new possibilities!
We are introducing new chatbot features to improve your productivity. Now, you can set up a waiting time for response in a chatbot editor, and merge bot flows. Read for more details!
Do you want to track the workload on your support reps to balance their work and improve performance? Now, you can do just that with the help of the HelpCrunch tool. Read to learn more!