The year has just kicked off, and we’re already rolling out product updates. ✨ Earlier, we announced that you can now enable and disable interaction time with the chatbot from the FRT reports. But today, let’s not dive into that; instead, we want to showcase the refreshed look of Contacts!
📝 Managing your contacts is now even more convenient
As developers and HelpCrunch users, we understand the importance of interface convenience, especially when dealing with extensive databases like contacts. With this in mind, we wake up and rush to optimize. So, here’s the outcome of our efforts — the new appearance of Contacts!
Our Customer Success Managers and Marketing Managers are equally thrilled about these updates 😁 We’ve completely revamped the layout of key interface elements, making navigation intuitive and straightforward. Notably, it’s now more convenient.
✏️ Contact management: The “Export” button is now above the contacts, allowing quick export of them all or specific segments. The design of the Contact addition window has also been updated.
🔍 Contact search: Besides a dedicated quick search field for contacts by name, email, or phone, you can also swiftly load previously saved segments or filter by attributes.
📁 Segment management: Quickly create dynamic segments based on user attributes and filters. The “Save as segment” button is now located above the contacts, and a separate menu for loading previously saved segments includes a preview feature.
🧮 Filters management: Regarding filters – we’ve separated them into a dedicated button for ease of use. It allows you to filter contacts swiftly by basic or custom attributes.
We have also significantly improved the loading speed of the contacts page, which is crucial for efficiently working with the customer database.For more in-depth information about Contacts, dive into our Knowledge base. But most importantly, go ahead and give it a spin yourself!
Enhance your customer service efficiency with our latest feature! Now, you can fine-tune your First Response Time (FRT) metrics by choosing to include or exclude chatbot interaction time in reports.
Introducing our new AI-powered feature, the AI Editor for Knowledge Base. This tool will allow you to speed up the writing of articles and documentation. Grab new possibilities!
We are introducing new chatbot features to improve your productivity. Now, you can set up a waiting time for response in a chatbot editor, and merge bot flows. Read for more details!