HelpCrunch keeps pace with the modern customer expectations and is constantly getting trendier and more user-friendly.
Moreover, this time we worked on messaging, chat ratings, new customization options and search functions to give you more flexibility in targeting your users, improve feedback collection and ensure easier navigation.
Here’s a quick list of what has been done:
- New styles, fonts and intends are more impactful and enhance readability.
- New chat rating, chat icon and waiting message styles become more stylish and eye-catching.
- More chat button shapes, trendy colors, bigger choice of icons and a gradient option give you infinite customization possibilities.
To set a perfect chat button style, go to My Account → Your Organization → Widget Customization.
And the great thing is that you can now preview all the changes you made right inside the customization settings.
- New animation for the chat pop-up creates a beautiful entrance effect. Fresh animations for the waiting message, chat closure, rating invitation etc are also smooth and visually-appealing.
We hope you like this Helpcrunch face-lift.
- Chat closure by the user – previously only support agents could close the case and invite a rating from the customer.
Now, that’s also possible on the user’ side. Anytime he/she decides that the problem is solved, they can click “End Chat” and rate your support team’s performance.
- Extended delivery settings for manual and auto messaging. Choose when you want to deliver your message: immediately, with a specified delay, or after a certain user inactivity time.
- “Show in chat” option for manual and automated emails. Decide whether you want your email message to be displayed in chat as well.
- Extended statistics for email auto messages. In addition to Seen, Open, and Replied, now you can see whether your message was not delivered (Failed), marked as spam (Complained) or clicked through (Clicked).
- Chat rating filter lets you easily find and manage conversations with a certain customer rating.
- Widget/API filter enables to display conversations only from the selected websites and/or apps (in case you installed multiple chat widgets).
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2020 is almost over, so it's time to review our achievements and make plans for the next year. Read all about our highlights from the last 12 month (we're not crying, there's just some nostalgia in our eyes).
Today, we're happy to announce that HelpCrunch is starting a long-term financial and technological partnership with UniSender. This is the beginning of some great deeds!
We’re glad to announce that HelpCrunch has been featured in the Top 10 of the Customer Service Software category on GetApp.