❇️ Knowledge base integration into the mobile SDK
Our mobile SDK now offers a widget with a built-in knowledge base. It means that the knowledge base is now fully integrated into the mobile widget and is available for your users at all times.
It’s super convenient for mobile users to be able to find all the answers to their questions on the go while using your app. There is no need to leave it and go to your website to look for answers. Articles are already integrated into your chat.
It works the same way as in the web widget: you can enable both chat and knowledge base or only one of the options. When reading the knowledge base, an indicator of a new message will appear in chat every time a new message arrives.
The update is already available for iOS and Android users.
❇️ Knowledge base links open inside the widget
Knowledge base links open inside the widget.
Suppose the article contains a link to another article in your knowledge base. In that case, it will also open inside the chat widget instead of redirecting users to a help center site.
Read Also
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Time to bring order to your email workflow. Now, you can create assignment rules to redirect or tag messages based on the recipient, sender, or subject.
📖 Accordions, snippet callouts, and auto-logout for Knowledge base
Two new formatting tools in the Knowledge base editor, plus auto-logout for password-protected knowledge bases, smoother widget access, and minor fixes for iOS SDK.
📱 Mobile cleanup: New chat search in apps & SDK stability
Our mobile stack just got a serious cleanup. Enjoy a brand-new chat search in the HelpCrunch Inbox apps, improved message reliability, and a load of SDK stability fixes.
