21 Live Chat Greetings to Strike Up a Dazzling Conversation
Want to find the best pick-up line for customers? We are at your service. Pick any greeting message you like and get more meaningful conversations with customers.
Written by Tetiana Shataieva
Does your support team create effective live chat greeting messages? Do they welcome visitors and encourage them to explore your product? Are the messages timely, or do they feel overwhelming, pushing users away?
We’ve put together a guide to crafting an effective live chat greeting message. It covers the definition of this message, its benefits, and, most importantly, 21 live chat greeting examples for various use cases. Share it with them and start experimenting to boost user engagement and conversions.
What is a live chat greeting message?
A live chat greeting message is the first form of contact with your audience used to welcome visitors to your website or app. It can embrace various information including a simple greeting, a help offer, or a call for specific actions: registration, subscription, ebook download.
Live chat greeting messages are of two types: reactive and proactive. We advise you to pay special attention to proactive messages, which pop up in the live chat widget almost immediately after the visitor enters the site. The study shows that 87% of adults in the US want to be contacted proactively by companies. Why not meet their expectations? With well-chosen proactive greeting messages, you can increase the response rate, hence, sales.
To have your messages up and running, you need a robust customer service automation tool. Discover top live chat solutions and choose the one that fits your goals best.
Why are live chat greeting messages important?
During the first seven seconds, visitors get an impression of what your business is and if they want to deal with you. So make the most out of this moment with a well-oiled website and a catchy greeting message.
And if you manage to successfully complete this task, then a new window of opportunities will open in front of you. The right wording that speaks to your audience in welcome messages can move the staircase in the right direction. Here are some of the perks greetings for customer service chat bring in:
- Enhanced engagement rate
- More leads and sales, email addresses collected for your marketing
- Higher retention rate
- Improved customer satisfaction
- Better customer experience
Besides, these automated messages work both during business hours and when your team is offline, serving your customers around the clock, and not letting you lose leads to competitors due to absence of website support.
It will take just minutes to create automated live chat greeting messages in a customer service automation tool. Live chat is one of the basic features of automated customer service. Define chat and explore its benefits in our blog.
Live chat greeting message best practices
How to greet customers in chat? Except for basic chat rules that work for greetings in particular, there are some best practices: we’ve summed them up in three points.
Make it brief and clear
Since it’s a greeting message for a website live chat, make it simple, similar to people saluting each other on messengers. Here are a few examples:
- Welcome to our website! How can we assist you today?
- We are excited to have you here. What can we help you with?
- Hi there! I am here in case you need any help 😊
Usually, there is no need for a wall of text embracing the whole set of product features and installing instructions. A welcome message in the live chat aims to show that you appreciate the users’ interest in your platform and your team’s readiness to assist.
And don’t be sad if they don’t need it. 67% of respondents prefer self-service over speaking to a company customer care agent and it’s OK.
Evoke emotions
It’s been proven already that emotions help us remember things. Sometimes it may do no hurt to get creative and come up with a catchy line. At least, experiment with this. However, it’s important to draw a line between pointless irrelevant messages that rather irritate and a bit of fun. Here are examples:
- A day without a customer is like, you know, diminishing MRR.
- Tired of senseless search? We are here to help!
Make sure that the tone of your live chat message perfectly aligns with the company culture. If you represent a startup-like business where coworkers constantly exchange jokes and share memes, then maybe include a meme or an emoji in your greeting text. For other companies, I suggest not overplaying and keeping the intro line simple.
Include a call-to-action
“Ask”, “drop us a line”, or “get more tips” – all these simple phrases make a visitor at least think about reaching out to you. It turns out that the average CTR for all CTAs across every industry is 4.23%. Yes, not a tremendous result but why not use it if you have a chance?
- Let’s discover all the perks in it for you.
- Tired of the routine? Discover your escape today.
- Interested in our offer? See what’s next…
A nice and tidy message can be enough to spur users to action or engage them in a conversation. Another positive side of CTA lines in your live chat greeting messages is an opportunity to do A/B testing and spot what works best for your customers.
21 Best live chat greeting examples to set up today
Users come and users go, and only with the best live chat greetings, you can convert them into leads.
Website visitors are not the same. Some may land on your website for the first time, while others might be returning for a second visit. It’s important to speak to each group separately. There are live chat triggers — rules your live chat tool uses to show appropriate messages for various categories of website visitors. These triggers might be based on factors like first-time visits, repeated visits, or visits to specific pages (like product or pricing pages). By using these triggers, you can craft tailored messages for first-time visitors, repeat visitors, or those exploring product/pricing pages, etc.
Here are some live chat greeting examples, split into seven categories. There are chat greeting messages for shops, tech products, — basically, any industry.
General welcome
These live chat greetings you can place on your homepage to welcome visitors immediately as they get to your website. It’s a nice way to humanize their experience and make it more “live” like in an offline store.
1. Hi! Welcome to [company name]. If you have questions — feel free to drop me a message.
2. Hello! Can I do something for you today?
3. Ciao! 👋 How have you been? I am here to solve any of your problems.
Live chat greeting messages for onboarding
When users join your brand community and subscribe to your product, it’s crucial to launch a short welcome message for customers and guide them through the installation process. Make sure users know how to set up your tool because their success is your success.
4. Hi! We are happy to have you on board and want to assure you know what the next step is. Here are some quick tips.
5. Hi there! We’re excited to greet you on board. Take a look at our installation guide to make the engine run 🏍️
6. Accept our warmest welcome! 🤗 Here are some helpful articles [link] to have a quick start with the tool.
Live chat greeting for customer support
Let’s learn some live chat welcome message examples that your customer care team can use. You can place it on your homepage or any other web page that users spend the most time on.
Usually, these live chat greetings aim to facilitate the agents’ work by inviting visitors to chat or visit the help center.
7. Hello! Our customer success team will get back to you as soon as possible. For now, please visit our knowledge base [link] with all the necessary information you might need for effective work.
8. Hi! We appreciate your interest in our company. Have you had a chance to check out our help center yet? You will be stunned by the amount of useful information there. I promise 😃
9. Good morning fellas 🤠 Happy to see you here! If you need any help, just drop us a message. For introverts, we suggest using a knowledge hub to find all the answers you need 📚
Greeting customers for lead generation
You can display these live chat greetings on the pricing landing page or product description pages. When a user is scrolling through the benefits of your offer or exploring the pricing policy, it might be the best time to reach out.
10. Product update: convert website visitors into customers with our AI-powered chatbots. Click here [link] to find out more.
Or you can guide website visitors to Youtube videos describing your product’s features:
11. Hi there! We’ve described how to implement this feature at its best in this [link] video. Check it out!
12. Hey! Looking to improve your customer service? We’ve created a free e-book on the customer service trends for 2025. It’s based on [specify]. Type in your email address, so we can send it to you.
Live chat greeting for a special offer page
Special offers can be timed to different occasions: the client’s birthday, Christmas, or Black Friday. You can also leverage Valentine’s Day marketing quotes and carry out other seasonal activities. It’s a great moment to reach out to users and offer discounts, ebooks, or gifts.
13. Merry Christmas 🎅 Enjoy our special gift of a 40% discount on all products. Use the promo code [promo code] at the checkout.
14. Love is in the air 🫧🫧🫧For a Valentine’s day, we’ve prepared something truly lovable: 15% off yearly subscription. Use the promo code [promo code] at the checkout. 💫
It’s important to use personalization when you inform a visitor about a special offer for their birthday. Add their first name and tell them that the offer is for their birthday:
15. Happy birthday, [customer’s name]! 🎉We have a gift for you: apply the promo code [customer’s birthday] and get 15% off monthly or annual subscription 🤩 Have a great celebration 🎂
Live chat greeting for repeat visitors
Users who return to your website might be leads with high selling perspectives. Encourage them to contact you by sending a greeting message. It can include a simple offer to help or a special offer.
16. Welcome back! I’m [first_name] If you need assistance — drop me a line.
17. We’re excited to have you back. Get 15% off monthly or annual subscription 🚀 Use the promo code [promo code] during the checkout. 💫 This offer expires in three days.
18. We’re excited to have you back. 😊💫 Feel free to reach out to me for assistance.
Live chat greeting for out-of-office hours
83% of respondents expect to get an immediate response to their questions upon contact. That’s why it is important to respond to website visitors’ requests in a timely manner, and at any time of the day.
How to greet someone in chat when your team is offline? Automated welcome messages in live chat solve this problem. Here are a few message examples — a response to users’ queries when your team is offline.
19. Thanks for reaching out! We will look into your query during the next 24 hours. In the meantime, feel free to check out our knowledge base.
20. Hi! We won’t be able to check our inbox until 9 AM. Leave your query below and we will get back to you soon.
21. Hi! We’ve got your message! It won’t take longer than 24 hours for us to reply. Explore our FAQ page to get answers to common questions. Warm regards, [company] team.
To level up your customer service further, share these chat best practices with your team: improve their communication with customers and boost customer satisfaction.
Wrap up
Setting up greetings in chat can automate a big part of your job. No need to send a manual “hello” to every website visitor or a Christmas card to every lead. Now, you can just place proactive messages and focus on more important things while the live chat generates more customers for you.
We hope that by reading our content, your team will gain a better understanding of how to greet someone on chat, engage visitors in conversation, and welcome returning users. This article has provided live chat greeting examples designed to elevate your customer support and enhance customer experience. The provided message examples for 7 use cases will serve as templates that your team can customize to fit your industry and brand’s unique style.
Welcome messages are a perfect and low-cost marketing tactic to boost your customer satisfaction and sales. These messages can be set up using a single tool and will work seamlessly during business hours or when your team is offline, automatically popping up on your website in a widget.
HelpCrunch is there to help you level up your customer service. Configure welcome messages and set up any greeting text within a few clicks.
Registration will take up to a few minute! Try it for free. If you have any questions — feel free to reach out to our support team. Just drop a message and we’ll be in touch.
