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Saved Responses

Respond faster with pre-made answers to common questions.

Online status indication

See whether your users and teammates are online/offline.

Live visitor profiles

See visitor's personal and behavioral data (e.g last page).

Sneak peek

See exactly what your customers are typing before they hit 'Send'.

Localization

Localize your widget and messages for visitors from different countries.

Notifications

Enable sound, browser, email, Slack alerts. Never miss a word.

Chat rating

Automatically send chat rating to visitors after closing conversation.

Chat transcripts

Automatically send chat transcripts after closing conversation.

Reports

Analyze how your agents perform and how happy your customers are.

File sharing

Exchange files with your customers to speed-up support.

Multi-product support

Use HelpCrunch online chat on your website, cloud, and mobile apps.

Multi-channel messaging

Manage customer conversations from all channels in one place.

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