⚛️ HelpCrunch chat widget is now available for React Native apps

Feels like just yesterday we announced updates to Auto and Manual Messages. And here we, once again, hasten to inform you about new improvements in HelpCrunch – we rolled out the React Native widget component!

What’s new?

From now on, the HelpCrunch chat widget can be embedded directly into hybrid iOS/Android apps built with React Native.

Why is it good? It benefits users by providing support directly within your mobile product, without forcing customers to switch channels. All in all, this means much faster responses, fewer drop-offs, and a smoother support flow.

How does it work?

• First, you have to install the component using one of two methods, depending on which app you are running – Android or iOS.

• Second, you will need to initialize the HelpCrunch widget in your app. 
• Third, you can start creating users, authenticating them, assigning IDs, and updating info.

All events, methods, and installation details for the component are available in our Knowledge Base documentation.

Other updates and improvements

📊 We added the Rate Chat method to the Rest API. Now, chats can be rated not only by customers in the chat widget but also with the help of REST API requests. In other words, you can generate a chat in a third-party application and collect ratings after the chat has closed. For more details, read this article.

🔠 The AI Editor learned a few more languages. Now you can rewrite, shorten, expand, and translate texts in the following languages:

• Swedish
• Norwegian (bokmal)
• Norwegian (nynorsk)
• Turkish
• Japanese
• Chinese (Traditional)
• Chinese (Simplified)
• Georgian

Additionally, we’ve implemented dozens of small performance enhancements and technical upgrades to enhance your experience.

We encourage you to try out the update in your account!