Customer service communication shouldn’t resemble just a lifeless script. Even if you deal with an angry customer, a forward-thinking approach and flexible responses can be quite useful. They allow support agents to have examples of do’s and don’ts when speaking to a client who is on edge.
Some angry customer situations may seem a tough nut to crack when they arise. That’s where a little preparation goes a long way.
Things we’re discussing in this ebook:
- How to deal with impatient customers via email
- How to deal with yelling customers via phone
- How to deal with know-it-all customers on social media