| Plan | Pro | Suite Growth |
| Price | Starts from $25/mo per agent | Starts from $99/mo per agent |
| Annual discount | 20% | 20% |
Looking for a better alternative to Zendesk?
With HelpCrunch, you get all the necessary features for customer support, marketing, and sales at a more affordable price.
Compare HelpCrunch vs Zendesk
01
Free migration from Zendesk
Enjoy testing HelpCrunch features without any fuss.
We can help you migrate your contacts, email templates, site automations, and more from Zendesk for free. Just submit your request, and we will take care of the migration process.
We keep our pricing transparent and simple - it is based on the number of team members, and the Pro plan starts from $25/mo.
02
Chat-as-a-ticket approach for convenient teamwork
Managing email tickets and answering chat requests has become as easy as your daily chatting in messengers. Do it either from your desktop or mobile app - all necessary features are always at your fingertips.
Learn more
03
Customizable conversational experience
With HelpCrunch, you get a 100% customizable widget to suit your brand style. Change its size & color, set up agents’ avatars, upload your company logo and create multiple localizations in a few clicks. Or fine-tune your widget layout with advanced custom CSS styling.
04
Zendesk can't send newsletters for you,
but we can
With HelpCrunch’s full-fledged email marketing functionality you can create automatic onboarding flows, deliver one-time emails blasts, regular newsletters or set certain rules to send triggered messages.
Learn more
05
Help center
RIGHT In your widget
Reduce the number of support requests by making it easy for your customers to find answers themselves 24/7 through your HelpCrunch widget. Let your support team browse and send relevant articles to customers via the chat in just a few clicks and from any device.
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HelpCrunch vs Zendesk
| Chat forms | ||
| Widget localization | ||
| Remove branding | ||
| Help Center in widget | Search arcticles only | |
| Edit any widget text | ||
| Conversations/tickets in widget | ||
| Widget size & position | ||
| Rich widget button styles | ||
| Custom CSS styling | ||
| Hide widget from certain pages (zero code) |
| Multi-channel messaging (chat/email) | ||
| Saved responses | ||
| iOS/Android apps | ||
| Multiple teammates in chat | ||
| Teammates private messages | ||
| Preview customer’s message before it’s sent (sneak peek) | ||
| Automatic chat routing | ||
| Multiple widgets in one account |
| Triggered chat messages | ||
| Triggered email messages | ||
| Real-time delivery & open/click/reply tracking |
| Instant email follow-ups from the agent chat | ||
| Auto-resend unseen chat messages via email | ||
| Bulk emails | ||
| Real-time delivery & open/click/reply tracking |
| Search autocomplete with suggestions | ||
| WYSIWYG editor | ||
| Article ratings | ||
| Own domain name with CNAME | ||
| Articles & failed searches reports | ||
| Meta data editing for SEO |
| Shared Inbox | ||
| Ticket statuses | ||
| Customer tags | ||
| Visitor path | ||
| Interaction tracking | ||
| Notes | ||
| Import & export customers | ||
| Reports |
| User authentication | ||
| Third-party integrations | ||
| Custom user attributes | ||
| Operating hours | ||
| Roles and permissions |
| SSL encryption | ||
| Native authentication |
| JavaScript / REST API | ||
| iOS/Android SDK | ||
| Webhooks |
| Live chat & email support | ||
| Self-service support | ||
| Free personal Customer Success Manager | ||
| Free data migration assistance |
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