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What’s the difference between
Live Chat and Live Chat & Emails plans?

Live Chat plans enable you to

  • Chat with your website visitors in real time
  • Qualify leads with chat forms, auto messages, and popups
  • Provide chat support to your customers on any platform (Web, iOS, Android) with a simple help desk
  • Offer self-service support with knowledge base articles
  • Track team performance and customer satisfaction reports

in addition to that

Live Chat & Emails plans allow you to

  • Receive email requests from customers in a shared inbox
  • Respond to customers via chat and email in one place
  • Resend unseen chat messages via email automatically
  • Send one-time email blasts (e.g. newsletters)
  • Set up automated email marketing campaigns

Common Questions


No, there are absolutely no hidden fees and no additional costs. You'll be charged the amount shown on this page, annually or month-to-month, depending on the plan you choose.

What's the difference between annual and monthly plans?

Let's take an example. Standard plan price for Live Chat & Emails Plan is per month, billed annually. This means that you will pay * 12 months = once per year. Or you can stick with the month-to-month payments for the same Standard plan at the price of /mo ( for 12 months). With annual Standard plan you will save .

How does the free 14-day trial work?

You can trial almost any plan you need. Feel free to
chat with us if you want to try any custom plan. Once you sign up for a trial, you have 14 days to use HelpCrunch free of charge. You don’t need to provide your credit card details until the trial period is over.

What payment options are available?

We accept all major credit cards. Once you subscribe for the annual or month-to-month plan, your card will be automatically charged at the end of each year or month respectively.

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