|Price||From $25/mo (1 team member)||From $99/mo (1 seat)|
Whether you reach 2K or 2M people each month, HelpCrunch stays affordable as your business grows. Our pricing is based on the number of team members and emails (if you use them) — no hidden fees for reached people or expensive add-ons. Pay for what you use.Check pricing
INTERCOm DOESN'T OFFER TRUE MULTI-CHANNEL MESSAGING, but we DO
Manage customer requests more effectively with a shared inbox for all communication channels. Switch between chats and emails in one click. Receive and answer messages from Facebook, Instagram, and popular messengers in one dashboard.
WhatsApp integration - coming soon!
Best option for small businesses
User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately. I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.
Excellent platform for customer interaction with great support
We integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well. We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats, emails and website popup software for our onboarding process. Their support is great, having extensive documentation and a very responsive team.
Incredibly useful site for customer experience
First and foremost, it's a very easy website to use. Furthermore, you can easily adjust the settings to make them fit your needs perfectly. At Candeno we offer a livechat and we use HelpCrunch for this. Earlier we used Intercom, but Helpcrunch is way easier to use and set up, and the variety of options helps you a lot, but aren't overwhelming.
This is the tool I was looking for
We were looking for an alternative to Intercom to be more affordable, It was very easy to switch by migrating all our data from Intercom to HelpCrunch easily and for free. Overall experience has been great, pricing is right, super easy to setup, their support team are amazing and always acttive to answer all our questions and needs, the onboarding is just right that even helps us internally with ideas and inspiration like the auto follow up messages. I really can't find any cons for HelpCrunch till now. They are just amazing.
Great all-around customer support and outreach platform
We evaluated several competing options, including Intercom, Crisp and Customerly and have been happy with our decision to go with HelpCrunch.
- A great feature-set that caters toward customer support and marketing outreach for SAAS
- Responsive customer support team that is willing to help with setup and onboarding
- Very competitive pricing for the offered feature set
cares about you
Does it take days to get replies from Intercom?
Do they miss the point half the time?
HelpCrunch is customer-centric all the way. Our dedicated customer success team is always there for you, ready to assist with any issue you may have.
Customizable chat experience with a
full-scale help center
Сustomize your chat widget in any way you want, add special tweaks via custom CSS, and integrate the help center to reduce the number of requests. Not ready to talk? You can hide the chat section and show just the help center to turn your widget into a 24/7 self-service hub.
HelpCrunch vs Intercom
|Help center in widget|
|Multiple widgets in one account||5 widgets|
|Custom CSS styling|
|Hide widget from certain pages (zero code)|
|Bot rules (bot targeting)|
|Receive inbound emails|
|Multichannel messaging (chat, email, social media, messengers)|
|Automatic chat routing|
|Articles in conversations|
|Knowledge base site|
|Custom domain name (CNAME)|
|Search autocomplete with suggestions|
|Meta data editing for SEO|
|In-product chat messages||From $499/mo for 3,000 messages sent/mo|
|Bulk emails and triggered email messages||From $0.0004 to $0.02 per email sent||From $0.003 to $0.045 per email sent|
|Real-time delivery & metrics|
|AI Editor for Inbox|
|AI Editor for Knowledge Base|
|AI Reply Assistant for Inbox||Coming soon|
|AI Chatbot||Coming soon||$0.99 per resolution|
|Failed knowledge base searches|
|Live chat & email support|
|Personal onboarding assistant|
|Free data migration|