{"id":941,"date":"2023-02-09T13:25:02","date_gmt":"2023-02-09T13:25:02","guid":{"rendered":"https:\/\/helpcrunch.com\/news\/?p=941"},"modified":"2026-04-01T07:42:58","modified_gmt":"2026-04-01T07:42:58","slug":"2-year-recap","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/news\/2-year-recap\/","title":{"rendered":"\ud83d\udc4f New at HelpCrunch: The 2-year Recap"},"content":{"rendered":"\n

The HelpCrunch team has always been no stranger to hard work. Even though the past couple of years might seem like a turbulent flight for many of us, we are still excited to present you our refreshed and ground-breaking customer support platform \u2013 HelpCrunch: Version 3.0 <\/strong>\ud83e\udd73<\/p>\n\n\n\n

What’s changed in our chat widget and what other new things have made HelpCrunch more modernized, sleek, and shinier? We are connecting all the dots below. Make yourself comfortable and enjoy the read! 
<\/p>\n\n\n\n

\ud83e\udd29 HelpCrunch remastered widget<\/h2>\n\n\n\n

It all started in 2022 when we successfully launched the omnichannel widget<\/a> with your favorite social media channels inside \u2013 Instagram, Viber, Telegram, and Facebook Messenger. This means website visitors can now choose their preferred way of contacting you. The best part? All correspondence (be it from live chat, chatbot, or socials) flows down into one place \u2013 the shared inbox. <\/p>\n\n\n\n

Then, we slowly started to pave the way for a completely new HelpCrunch chat widget style. And this is what happened\u2026<\/p>\n\n\n\n

\"New<\/figure><\/div>\n\n\n\n

It might seem like we created a whole new piece from the ground up. This is NOT<\/strong> true<\/strong>. This is the HelpCrunch widget you already know but looked at from another angle, with rethought functionalities, and a refreshed design. <\/p>\n\n\n\n

Note! <\/strong>If you registered to HelpCrunch after February 2, 2023, you have access to the remastered widget ONLY. If you’re an already existing HelpCrunch user, we recommend you <\/em>update your widget<\/em><\/a> as soon as possible because the outdated version will lose its functionality and support soon. All your settings, chats, and customer data will sync with the current updated version.<\/em><\/p>\n\n\n\n

We redesigned the start screen and rethought its overall appearance. You can still choose what elements (aka modules or blocks) to show on it: new conversations, knowledge base, and messengers. Only now, the logic is more seamless and convenient for your customers. <\/p>\n\n\n\n

\"start<\/figure><\/div>\n\n\n\n

Decide what element you would like to see on the start screen this very moment: all of them at once, just the knowledge base, or messengers and the chat window \u2013 the possibilities are miscellaneous! These blocks can be easily turned on and off in the Widget settings <\/em>in your HelpCrunch account. <\/p>\n\n\n\n

Plus, we’ve changed the way our widget button operates. As of now, the chat widget is hovering over the widget button (instead of appearing on top of the widget button). This makes it easy for a user to press the button once again and minimize the widget fast.  <\/p>\n\n\n\n

\ud83d\udcec New shared inbox <\/h2>\n\n\n\n

This update is one of the oldest in our arsenal. Honestly, many can’t even remember that HelpCrunch used to look differently. A mundane help desk<\/em> solution seems like a relic of the past. That’s why we kicked this hackneyed name and got ourselves a shiny shared inbox<\/a> for blazing-fast communication and more effective customer service. <\/p>\n\n\n\n

\"New<\/figure><\/div>\n\n\n\n

Rich message formatting in inbox<\/h3>\n\n\n\n

In the fall of 2021, we launched rich message formatting<\/a> that helps you compose a chat or an email with ease and add any kind of attachment so that it looks natural. Here are the key changes our editor underwent:<\/p>\n\n\n\n