{"id":2672,"date":"2026-09-28T12:48:27","date_gmt":"2026-09-28T12:48:27","guid":{"rendered":"https:\/\/helpcrunch.com\/news\/?p=2672"},"modified":"2026-10-05T21:23:31","modified_gmt":"2026-10-05T21:23:31","slug":"team-member-settings-per-widget","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/news\/team-member-settings-per-widget\/","title":{"rendered":"\ud83d\udc65 Individual team member display settings per widget"},"content":{"rendered":"\n

While your team is enjoying the order brought by new assignment rules based on email fields<\/a>, we turned to the first thing your visitors see: the chat widget.<\/p>\n\n\n\n

Those managing several brands and teams under one account will appreciate this the most. We keep building on HelpCrunch’s multi-product support capabilities, so each widget now has its own list of team members to display. Additionally, a new toggle hides everyone who’s offline.<\/p>\n\n\n\n

\ud83d\udcac Display different team members in each widget<\/h2>\n\n\n\n

Until now, whether a team member appeared in your widget depended on a single \u201cShow in chat<\/strong>\u201d toggle in their profile, which applied across all your widgets. <\/p>\n\n\n\n

That’s fine if you operate a single brand. But with HelpCrunch, you can set up a separate widget for each of your brands, regions, websites, or web apps, and they all had to show the same team members.<\/p>\n\n\n\n

Now, we’ve replaced this toggle with individual display settings for each widget. For example, your main website can feature your sales team, while your web app shows the support agents who work with that product. And if you run several brands, each widget can present its own support or sales reps.<\/p>\n\n\n\n

To set it up, go to Settings \u2192 Channels \u2192 Website widgets \u2192 [your widget] \u2192 Customization<\/strong> and open the new Team members<\/strong> section. <\/p>\n\n\n\n

There, turn on the toggle in the \u201cShow<\/strong>\u201d column next to each team member you want to appear in this widget.<\/p>\n\n\n

\n
\"team<\/figure><\/div>\n\n\n

If no one is selected, the widget shows your company logo instead. The only exception is Auto and Manual Messages: they always show the sender. <\/p>\n\n\n\n

Click \u201cApply<\/strong>\u201d to save the changes, then repeat for your other widgets.<\/p>\n\n\n\n

\ud83c\udf19 Hide offline team members in the widget<\/h3>\n\n\n\n

In the same section, each widget also gets a new \u201cHide offline team members<\/strong>\u201d toggle. When it’s on, the widget shows only the selected team members who are currently online. Offline agents aren’t hidden in Auto and Manual Messages, though.<\/p>\n\n\n

\n
\"hide<\/figure><\/div>\n\n\n

You can check all the details in our guide: Display different team members in each chat widget. <\/a><\/p>\n\n\n\n

Head to your widget settings and choose who greets your customers in each one.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

While your team is enjoying the order brought by new assignment rules based on email fields, we turned to the first thing your visitors see: the chat widget. Those managing several brands and teams under one account will appreciate this the most. We keep building on HelpCrunch’s multi-product support capabilities, so each widget now has […]<\/p>\n","protected":false},"author":3,"featured_media":2688,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2672","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"\nNew team member display settings for each widget<\/title>\n<meta name=\"description\" content=\"Team member visibility is no longer one setting for all widgets. 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