{"id":2594,"date":"2026-08-17T20:07:39","date_gmt":"2026-08-17T20:07:39","guid":{"rendered":"https:\/\/helpcrunch.com\/news\/?p=2594"},"modified":"2026-08-18T11:47:21","modified_gmt":"2026-08-18T11:47:21","slug":"knowledge-base-accordions-snippets-access-control","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/news\/knowledge-base-accordions-snippets-access-control\/","title":{"rendered":"\ud83d\udcd6 Accordions, snippet callouts, and auto-logout for Knowledge base"},"content":{"rendered":"\n<p>Last time we were busy with phones: <a href=\"https:\/\/helpcrunch.com\/news\/mobile-apps-and-sdk-update-april-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\">new chat search in the Inbox apps and a round of SDK stability fixes<\/a>. This time, it&#8217;s the Knowledge base&#8217;s turn.<\/p>\n\n\n\n<p>Nothing groundbreaking here, but if your knowledge base is part of how you support customers, you&#8217;ll notice the difference. Long story short: text snippet callouts and accordions in the article editor, and better access control for password-protected knowledge bases. Just several things that make knowledge base content easier to write, read, and keep private. We didn&#8217;t forget about the iOS SDK: it got a few fixes as well.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83e\uddf1 New formatting tools in the Knowledge base editor<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83e\ude97 Accordions: Long articles that don&#8217;t look long<\/h3>\n\n\n\n<p>Some articles are long for a good reason. The information matters, the thing is that no single reader needs all of it at once. Showing everything by default only makes the page harder to scan.<\/p>\n\n\n\n<p>Now, the Knowledge base editor supports <strong>accordions<\/strong>: sections that stay collapsed until the reader clicks the title. The page looks short and scannable, and the details are one click away for whoever actually needs them.<\/p>\n\n\n\n<p><strong>Accordions are handy for:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>FAQ sections<\/li>\n\n\n\n<li>troubleshooting steps<\/li>\n\n\n\n<li>optional details and extra context<\/li>\n\n\n\n<li>long explanations that would otherwise break the flow<\/li>\n\n\n\n<li>instructions that only apply to some readers<\/li>\n<\/ul>\n\n\n\n<p>To add one, place your cursor where you want the accordion, hit <strong>Enter<\/strong>, and choose <strong>Accordion<\/strong> from the context menu. If you have the text already written, select it and click <strong>Insert accordion<\/strong> instead.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1478\" height=\"792\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2026\/08\/accordion-in-helpcrunch-knowledge-base.png\" alt=\"insert accordion in HelpCrunch knowledge base\" class=\"wp-image-2598\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2026\/08\/accordion-in-helpcrunch-knowledge-base.png 1478w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2026\/08\/accordion-in-helpcrunch-knowledge-base-768x412.png 768w\" sizes=\"auto, (max-width: 1478px) 100vw, 1478px\" \/><\/figure><\/div>\n\n\n<p>Replace <strong>Accordion summary<\/strong>\u2026 with the title readers will click, and <strong>Accordion body<\/strong>\u2026 with the content that opens underneath. The usual editor formatting works inside, including text, image, video, code block, table, horizontal line, or nested accordion.<\/p>\n\n\n\n<p>You can add as many accordions to one article as you need.<\/p>\n\n\n\n<p>For the full walkthrough, <a href=\"https:\/\/docs.helpcrunch.com\/en\/knowledge-base\/add-accordions-to-your-knowledge-base-articles\" target=\"_blank\" rel=\"noreferrer noopener\">learn how to add accordions to your Knowledge base articles<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udccb Text snippet callout: Highlight text without making it look like code<\/h3>\n\n\n\n<p>Help articles are full of content that needs to stand apart from the surrounding text: a sample email your team can copy, a prompt for your AI Agent, or a legal disclaimer.<\/p>\n\n\n\n<p>So we added a new callout: <strong>Snippet<\/strong>. It works like a code sample, but it isn&#8217;t height-limited, and it doesn&#8217;t pretend your text is code. Longer blocks stay fully visible, and readers immediately understand &#8220;this is the thing you&#8217;re meant to copy, quote, or follow.&#8221;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1552\" height=\"854\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2026\/08\/text-snippet-callout-in-helpcrunch-knowledge-base.png\" alt=\"how to use a text snippet callout in the HelpCrunch knowledge base\" class=\"wp-image-2601\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2026\/08\/text-snippet-callout-in-helpcrunch-knowledge-base.png 1552w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2026\/08\/text-snippet-callout-in-helpcrunch-knowledge-base-768x423.png 768w\" sizes=\"auto, (max-width: 1552px) 100vw, 1552px\" \/><\/figure><\/div>\n\n\n<p>You&#8217;ll find Snippet alongside the other callouts in the article editor.<\/p>\n\n\n\n<p><strong>It&#8217;s a good fit for:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI Agent instructions and prompts<\/li>\n\n\n\n<li>sample messages and emails<\/li>\n\n\n\n<li>direct quotes<\/li>\n\n\n\n<li>glossaries<\/li>\n\n\n\n<li>disclaimers<\/li>\n\n\n\n<li>example names and addresses<\/li>\n\n\n\n<li>checklists and step-by-step plans<\/li>\n\n\n\n<li>notes and instructions<\/li>\n\n\n\n<li>log excerpts<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udd12 More control over password-protected knowledge bases<\/h2>\n\n\n\n<p>If your knowledge base is password-protected, two things used to get in the way: visitors had to enter the password separately on the web and in the widget, and that access stayed active indefinitely.<\/p>\n\n\n\n<p>We took care of both.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u23f3 Auto-logout after: Access that expires on your terms<\/h3>\n\n\n\n<p>We reworked the structure and the interface of the Access control page and rewrote almost all of its copy, so it&#8217;s clearer what each setting does. And there&#8217;s a new <strong>\u201cAuto-logout after\u201d<\/strong> field there.\u00a0<\/p>\n\n\n\n<p>Where to find it<strong>:<\/strong> <strong>Knowledge base \u2192 Settings \u2192 Access control \u2192 Password protection<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2176\" height=\"912\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2026\/08\/auto-logout-after-setting-helpcrunch-knowledge-base.png\" alt=\"&quot;Auto-logout after&quot; setting in the HelpCrunch knowledge base\" class=\"wp-image-2600\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2026\/08\/auto-logout-after-setting-helpcrunch-knowledge-base.png 2176w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2026\/08\/auto-logout-after-setting-helpcrunch-knowledge-base-768x322.png 768w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2026\/08\/auto-logout-after-setting-helpcrunch-knowledge-base-2048x858.png 2048w\" sizes=\"auto, (max-width: 2176px) 100vw, 2176px\" \/><\/figure>\n\n\n\n<p>Enter a value from <strong>1 to 90 days<\/strong>, and that&#8217;s how long a visitor stays logged in after entering the password.<\/p>\n\n\n\n<p>The countdown starts the moment they log in, and coming back doesn&#8217;t reset it. When the period ends, the visitor is logged out and has to enter the password again.<\/p>\n\n\n\n<p><strong>This is useful anywhere access shouldn&#8217;t be permanent by default:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>shared and public computers<\/li>\n\n\n\n<li>temporary workstations<\/li>\n\n\n\n<li>contractors, freelancers, and seasonal staff<\/li>\n\n\n\n<li>partner access tied to a specific project<\/li>\n<\/ul>\n\n\n\n<p>If you prefer things exactly as they were, leave the field empty. The session then has no fixed expiration and lasts as long as the browser allows.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd04 Sync password for the web knowledge base and the widget<\/h3>\n\n\n\n<p>Previously, a visitor could enter the password on a web knowledge base, then open the chat widget and get asked for the password all over again. Same person, same knowledge base, two logins.<\/p>\n\n\n\n<p>The authentication carries over: once you successfully log in to your password-protected web knowledge base, that same knowledge base is available in the widget for that session, without a second password prompt.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background:linear-gradient(135deg,rgb(195,134,251) 0%,rgba(193,132,250,0.26) 93%)\">This works in one direction only. Logging in through the widget doesn\u2019t unlock the web version, where the password is still required.<\/p>\n\n\n\n<p>For security reasons, we never display a password that was saved earlier. You&#8217;ll see the <strong>Password has been set before<\/strong> status instead.<\/p>\n\n\n\n<p>Get more details in our guide on <a href=\"https:\/\/docs.helpcrunch.com\/en\/knowledge-base\/knowledge-base-access-restriction\" target=\"_blank\" rel=\"noreferrer noopener\">Knowledge Base access restriction<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcf1 iOS SDK 4.5.5 fixes<\/h2>\n\n\n\n<p>A quick one for the developers in the room. <strong>iOS SDK 4.5.5<\/strong> is a maintenance release with under-the-hood fixes for stability and cleaner error handling. iOS 15 is still supported, so nothing to worry about on that front.<\/p>\n\n\n\n<p>Small changes, but they save your team time. If something in the Knowledge base still slows you down, tell us in the chat \u2013 that&#8217;s where most of these ideas come from.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last time we were busy with phones: new chat search in the Inbox apps and a round of SDK stability fixes. This time, it&#8217;s the Knowledge base&#8217;s turn. Nothing groundbreaking here, but if your knowledge base is part of how you support customers, you&#8217;ll notice the difference. Long story short: text snippet callouts and accordions [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2597,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2594","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Knowledge base gets accordions, snippets, and auto-logout<\/title>\n<meta name=\"description\" content=\"Meet the new snippet callout and accordions in the Knowledge base editor, better access control for password-protected knowledge bases, and iOS SDK fixes.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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