{"id":2363,"date":"2026-04-08T09:51:32","date_gmt":"2026-04-08T09:51:32","guid":{"rendered":"https:\/\/helpcrunch.com\/news\/?p=2363"},"modified":"2026-04-08T09:51:33","modified_gmt":"2026-04-08T09:51:33","slug":"april-2026-updates","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/news\/april-2026-updates\/","title":{"rendered":"\ud83d\udee0\ufe0f Custom domain for chat transcripts, new permissions, and more"},"content":{"rendered":"\n

Haven’t finished exploring our supercharged AI Agents<\/a>? Take your time, they absolutely deserve your attention!<\/p>\n\n\n\n

We, on the other hand, couldn’t sit still. Spring is here, and so are some new updates. This one has something we know many of you have been waiting for: a custom domain for chat transcripts. Plus a few smaller additions that make your work just a little smoother. <\/p>\n\n\n\n

Let’s get into it!<\/p>\n\n\n\n

\ud83d\udce8 Custom domain for chat transcripts<\/h2>\n\n\n\n

If you’ve been sending transcripts to your customers, you know they were sent from our default system domain helpcrunch-notification.com<\/code>. Now your own domain can take that spot. <\/p>\n\n\n\n

We’ve made it possible to choose a custom domain for chat transcripts, so when a customer receives one, it comes from a sender they recognize and trust. Additionally, all transcript settings have been moved to their own dedicated page.<\/p>\n\n\n\n

Where can you find it? Now transcript settings are in Settings > Automations > Chat transcripts.<\/strong><\/p>\n\n\n

\n
\"chat<\/figure><\/div>\n\n\n

Here you can enable automatic sending to customers when a chat is closed, choose a custom domain, send transcripts to specific email addresses, and hide HelpCrunch branding (if available on your subscription plan).<\/p>\n\n\n\n

The custom domain applies only to transcripts sent to customers. Transcripts sent to your team members continue to be delivered from the default HelpCrunch domain \u2013 no changes there.<\/p>\n\n\n\n

For the full setup details, check out the Send conversation transcripts via email<\/a> article in our knowledge base.<\/p>\n\n\n\n

\ud83d\udeab New permissions<\/h2>\n\n\n\n

Two new permissions were added to the Contacts<\/strong> section in Roles & Permissions<\/strong>:<\/p>\n\n\n\n

    \n
  • Block contacts\u00a0<\/li>\n\n\n\n
  • Unsubscribe contacts<\/li>\n<\/ul>\n\n\n\n

    With these, you can control which team members are allowed to block or unsubscribe contacts. The options show up both in the Contacts<\/strong> section:<\/p>\n\n\n

    \n
    \"block<\/figure><\/div>\n\n\n

    and inside the Inbox<\/strong>:<\/p>\n\n\n

    \n
    \"block<\/figure><\/div>\n\n\n

    If an agent’s role doesn’t include these permissions, the actions won’t be available.\u00a0<\/p>\n\n\n\n

    You can find it in Settings > Team > Roles & Permissions > Contacts section<\/strong>.<\/p>\n\n\n

    \n
    \"block<\/figure><\/div>\n\n\n

    \ud83d\udd17 Open link settings for URLs in chat AM\/MM<\/h2>\n\n\n\n

    Knowledge base articles and Popups already had the \u201cOpen link in\u2026\u201d setting that lets you control whether a URL opens in a new tab or the same one. Now the same option has been added to chat Auto messages and Manual messages.<\/p>\n\n\n

    \n
    \"open<\/figure><\/div>\n\n\n

    \ud83d\udccb Paste URLs from the clipboard into the message form<\/h2>\n\n\n\n

    Here’s one of those small fixes that’s surprisingly satisfying once it works. Previously, if you copied formatted text containing a link from Notion, Google Docs, Word, or similar tools, including HelpCrunch itself, and pasted it into the Inbox message input, the hyperlink would get lost, leaving you with plain text. <\/p>\n\n\n\n

    Not anymore. Links from the clipboard now paste correctly into the message form, preserving the link you copied. <\/p>\n\n\n\n

    That’s the April 2026 roundup. Not a huge splash, but a solid set of improvements. As always, we’d love to hear what you think!<\/p>\n","protected":false},"excerpt":{"rendered":"

    Haven’t finished exploring our supercharged AI Agents? Take your time, they absolutely deserve your attention! We, on the other hand, couldn’t sit still. Spring is here, and so are some new updates. This one has something we know many of you have been waiting for: a custom domain for chat transcripts. Plus a few smaller […]<\/p>\n","protected":false},"author":3,"featured_media":2315,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2363","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"\nCustom domain for transcripts, new permissions and more<\/title>\n<meta name=\"description\" content=\"Chat transcripts now support custom domains, new block and unsubscribe permissions, open link settings for messages, and clipboard paste fix in the Inbox.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Custom domain for transcripts, new permissions and more\" \/>\n<meta property=\"og:description\" content=\"Chat transcripts now support custom domains, 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