{"id":1945,"date":"2024-12-19T08:42:00","date_gmt":"2024-12-19T08:42:00","guid":{"rendered":"https:\/\/helpcrunch.com\/news\/?p=1945"},"modified":"2025-12-16T11:39:45","modified_gmt":"2025-12-16T11:39:45","slug":"obnovlieniia-diekabr-2024","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/news\/ru\/obnovlieniia-diekabr-2024\/","title":{"rendered":"\ud83d\udd96 \u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044f \u0434\u0435\u043a\u0430\u0431\u0440\u044f: \u041f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0435 \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u0435 \u0432 Viber \u0438 UX-\u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f"},"content":{"rendered":"\n<p>\u041a\u0430\u0436\u0435\u0442\u0441\u044f, \u043f\u0440\u043e\u0448\u043b\u0430 \u0446\u0435\u043b\u0430\u044f \u0432\u0435\u0447\u043d\u043e\u0441\u0442\u044c \u0441 \u043c\u043e\u043c\u0435\u043d\u0442\u0430, \u043a\u043e\u0433\u0434\u0430 \u043c\u044b \u0432\u043f\u0435\u0440\u0432\u044b\u0435 \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u0430\u043b\u0438 \u0432\u0430\u043c \u043e <a href=\"https:\/\/helpcrunch.com\/news\/ru\/novoe-v-otchetah-vremia-pervogo-otveta-posle-naznacheniia\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u043d\u043e\u0432\u043e\u0439 \u043c\u0435\u0442\u0440\u0438\u043a\u0435 \u0412\u041f\u041e\u041d (\u0412\u0440\u0435\u043c\u044f \u041f\u0435\u0440\u0432\u043e\u0433\u043e \u041e\u0442\u0432\u0435\u0442\u0430 \u043f\u043e\u0441\u043b\u0435 \u041d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0438\u044f)<\/a>. \u041d\u043e \u0432\u0441\u0451 \u044d\u0442\u043e \u0432\u0440\u0435\u043c\u044f \u043c\u044b \u0442\u043e\u0447\u043d\u043e \u043d\u0435 \u0441\u0438\u0434\u0435\u043b\u0438 \u0431\u0435\u0437 \u0434\u0435\u043b\u0430. <strong>\u041c\u044b \u0434\u043e\u0431\u0430\u0432\u0438\u043b\u0438 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u043d\u0430\u0441\u0442\u0440\u0430\u0438\u0432\u0430\u0442\u044c \u041f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0435 \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u0435 \u0434\u043b\u044f Viber-\u0431\u043e\u0442\u0430! \u0410 \u0442\u0430\u043a\u0436\u0435 \u0432\u043d\u0435\u0441\u043b\u0438 \u0434\u0440\u0443\u0433\u0438\u0435 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f, \u0447\u0442\u043e\u0431\u044b \u0440\u0430\u0431\u043e\u0442\u0430 \u0441 HelpCrunch \u0441\u0442\u0430\u043b\u0430 \u0435\u0449\u0451 \u0443\u0434\u043e\u0431\u043d\u0435\u0435.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udd96 \u0414\u043e\u0431\u0430\u0432\u044c\u0442\u0435 \u041f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0435 \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u0435 \u0434\u043b\u044f \u0432\u0430\u0448\u0435\u0433\u043e Viber-\u0431\u043e\u0442\u0430<\/h2>\n\n\n\n<p>\u0422\u0435\u043f\u0435\u0440\u044c \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043d\u0430\u0441\u0442\u0440\u043e\u0438\u0442\u044c \u0438 \u043b\u043e\u043a\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u0442\u044c \u041f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0435 \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u0435 \u043d\u0430 \u0440\u0430\u0437\u043d\u044b\u0445 \u044f\u0437\u044b\u043a\u0430\u0445, \u0430 \u0442\u0430\u043a\u0436\u0435 \u0434\u043e\u0431\u0430\u0432\u0438\u0442\u044c \u0430\u043a\u0442\u0438\u0432\u043d\u0443\u044e \u043a\u043d\u043e\u043f\u043a\u0443 \u043a \u044d\u0442\u043e\u043c\u0443 \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u044e. \u0412\u0430\u0448 Viber-\u0431\u043e\u0442 \u0431\u0443\u0434\u0435\u0442 \u043f\u043e\u043a\u0430\u0437\u044b\u0432\u0430\u0442\u044c \u0435\u0433\u043e \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f\u043c \u0438 \u0441\u043c\u043e\u0436\u0435\u0442 \u0441\u043e\u0431\u0438\u0440\u0430\u0442\u044c \u043d\u043e\u043c\u0435\u0440\u0430 \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043e\u0432 \u0447\u0435\u0440\u0435\u0437 \u043a\u043b\u0438\u043a\u0438 \u043f\u043e \u043a\u043d\u043e\u043f\u043a\u0435.<\/p>\n\n\n\n<p>\u041a\u0430\u043a \u0432\u043a\u043b\u044e\u0447\u0438\u0442\u044c? \u041f\u043e\u0441\u043b\u0435 \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0438 Viber-\u0431\u043e\u0442\u0430 \u043f\u0435\u0440\u0435\u0439\u0434\u0438\u0442\u0435 \u0432 <strong>\u041d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0438 HelpCrunch \u2192 \u041a\u0430\u043d\u0430\u043b\u044b \u2192 Viber \u2192 \u041d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1908\" height=\"1016\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/nastroyka-privetstvennogo-soobshcheniya-viber.png\" alt=\"\u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 \u043f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0433\u043e \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u044f \u0432 Viber\" class=\"wp-image-1949\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/nastroyka-privetstvennogo-soobshcheniya-viber.png 1908w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/nastroyka-privetstvennogo-soobshcheniya-viber-768x409.png 768w\" sizes=\"auto, (max-width: 1908px) 100vw, 1908px\" \/><\/figure><\/div>\n\n\n<p>\u0417\u0434\u0435\u0441\u044c \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0412\u043a\u043b\u044e\u0447\u0438\u0442\u044c \/ \u043e\u0442\u043a\u043b\u044e\u0447\u0438\u0442\u044c \u041f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0435 \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u0435 (\u043f\u043e \u0443\u043c\u043e\u043b\u0447\u0430\u043d\u0438\u044e \u043e\u0442\u043a\u043b\u044e\u0447\u0435\u043d\u043e).<\/li>\n\n\n\n<li>\u0412\u043a\u043b\u044e\u0447\u0438\u0442\u044c \/ \u043e\u0442\u043a\u043b\u044e\u0447\u0438\u0442\u044c \u0437\u0430\u043f\u0440\u043e\u0441 \u043d\u043e\u043c\u0435\u0440\u0430 \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u0430 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f \u0447\u0435\u0440\u0435\u0437 \u043a\u043d\u043e\u043f\u043a\u0443 \u041f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0433\u043e \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u044f (\u043f\u043e \u0443\u043c\u043e\u043b\u0447\u0430\u043d\u0438\u044e \u0432\u043a\u043b\u044e\u0447\u0435\u043d\u043e).<\/li>\n\n\n\n<li>\u0412\u043a\u043b\u044e\u0447\u0438\u0442\u044c \/ \u043e\u0442\u043a\u043b\u044e\u0447\u0438\u0442\u044c \u043f\u043e\u043a\u0430\u0437 \u041f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0433\u043e \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u044f \u043a\u0430\u0436\u0434\u044b\u0439 \u0440\u0430\u0437, \u043a\u043e\u0433\u0434\u0430 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c \u0437\u0430\u043f\u0443\u0441\u043a\u0430\u0435\u0442 Viber-\u0431\u043e\u0442\u0430 (\u043f\u043e \u0443\u043c\u043e\u043b\u0447\u0430\u043d\u0438\u044e \u043e\u043d\u043e \u043f\u043e\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442\u0441\u044f \u0442\u043e\u043b\u044c\u043a\u043e \u043f\u0440\u0438 \u043f\u0435\u0440\u0432\u043e\u043c \u0437\u0430\u043f\u0443\u0441\u043a\u0435).<\/li>\n<\/ul>\n\n\n\n<p>\u0410 \u043d\u0430 \u0432\u043a\u043b\u0430\u0434\u043a\u0435 <strong>\u201c\u041b\u043e\u043a\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u044f\u201d<\/strong> \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043d\u0430\u0441\u0442\u0440\u043e\u0438\u0442\u044c \u0442\u0435\u043a\u0441\u0442\u044b \u043a\u0430\u043a \u041f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0433\u043e \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u044f, \u0442\u0430\u043a \u0438 \u043a\u043d\u043e\u043f\u043a\u0438. \u041f\u0440\u043e\u0441\u0442\u043e \u043d\u0430\u0436\u043c\u0438\u0442\u0435 \u201c<strong>\u0420\u0435\u0434\u0430\u043a\u0442\u0438\u0440\u043e\u0432\u0430\u0442\u044c<\/strong>\u201d \u0440\u044f\u0434\u043e\u043c \u0441 \u043d\u0443\u0436\u043d\u044b\u043c \u044f\u0437\u044b\u043a\u043e\u043c \u2013 \u0438 \u0432\u044b \u0443\u0432\u0438\u0434\u0438\u0442\u0435 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1908\" height=\"976\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/lokalizatsiya-privetstvennogo-soobshcheniya-viber.png\" alt=\"\u043b\u043e\u043a\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u044f \u043f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0433\u043e \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u044f \u0432 Viber\" class=\"wp-image-1950\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/lokalizatsiya-privetstvennogo-soobshcheniya-viber.png 1908w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/lokalizatsiya-privetstvennogo-soobshcheniya-viber-768x393.png 768w\" sizes=\"auto, (max-width: 1908px) 100vw, 1908px\" \/><\/figure><\/div>\n\n\n<p>\u0414\u043b\u044f \u0431\u043e\u043b\u0435\u0435 \u043f\u043e\u0434\u0440\u043e\u0431\u043d\u043e\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u043e \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0435 \u0438 \u043a\u0430\u0441\u0442\u043e\u043c\u0438\u0437\u0430\u0446\u0438\u0438 \u0447\u0438\u0442\u0430\u0439\u0442\u0435 <a href=\"https:\/\/docs.helpcrunch.com\/en\/integrations\/viber-welcome-message\" target=\"_blank\" rel=\"noreferrer noopener\">\u043d\u0430\u0448\u0443 \u0441\u0442\u0430\u0442\u044c\u044e \u0432 \u0411\u0430\u0437\u0435 \u0437\u043d\u0430\u043d\u0438\u0439 \u043e \u041f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u043c \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u0438 \u0432 Viber<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u2702\ufe0f \u0423\u043b\u0443\u0447\u0448\u0435\u043d\u043d\u044b\u0439 UX \u0411\u0430\u0437\u044b \u0437\u043d\u0430\u043d\u0438\u0439<\/h2>\n\n\n\n<p>\u041c\u044b \u0434\u043e\u0431\u0430\u0432\u0438\u043b\u0438 \u0431\u043e\u043b\u044c\u0448\u0435 \u0433\u0438\u0431\u043a\u043e\u0441\u0442\u0438 \u0434\u043b\u044f \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0438 \u0442\u0430\u0431\u043b\u0438\u0446 \u0432 \u0440\u0435\u0434\u0430\u043a\u0442\u043e\u0440\u0435 \u0441\u0442\u0430\u0442\u0435\u0439 \u0411\u0430\u0437\u044b \u0437\u043d\u0430\u043d\u0438\u0439. \u0422\u0435\u043f\u0435\u0440\u044c \u0443 \u0432\u0430\u0441 \u0435\u0441\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 \u043e\u043f\u0446\u0438\u0439 \u043f\u0440\u0438 \u0440\u0430\u0431\u043e\u0442\u0435 \u0441 \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430\u043c\u0438 \u0442\u0430\u0431\u043b\u0438\u0446 \u0447\u0435\u0440\u0435\u0437 \u043a\u043e\u043d\u0442\u0435\u043a\u0441\u0442\u043d\u043e\u0435 \u043c\u0435\u043d\u044e \u043f\u0440\u0430\u0432\u043e\u0439 \u043a\u043d\u043e\u043f\u043a\u0438 \u043c\u044b\u0448\u0438, \u043a\u0430\u043a \u043f\u043e\u043a\u0430\u0437\u0430\u043d\u043e \u043d\u0430 \u0438\u0437\u043e\u0431\u0440\u0430\u0436\u0435\u043d\u0438\u0438 \u043d\u0438\u0436\u0435:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1908\" height=\"1016\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/nastroyka-tablitsy-bazy-znaniy-helpcrunch.png\" alt=\"\u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 \u0442\u0430\u0431\u043b\u0438\u0446\u044b \u0431\u0430\u0437\u044b \u0437\u043d\u0430\u043d\u0438\u0439 \" class=\"wp-image-1951\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/nastroyka-tablitsy-bazy-znaniy-helpcrunch.png 1908w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/nastroyka-tablitsy-bazy-znaniy-helpcrunch-768x409.png 768w\" sizes=\"auto, (max-width: 1908px) 100vw, 1908px\" \/><\/figure><\/div>\n\n\n<p>\u041a\u0440\u043e\u043c\u0435 \u0442\u043e\u0433\u043e, \u043c\u044b \u0432\u043d\u0435\u0441\u043b\u0438 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e UX-\u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0439. \u0412\u0441\u0442\u0440\u043e\u0435\u043d\u043d\u044b\u0439 \u0440\u0435\u0434\u0430\u043a\u0442\u043e\u0440 \u0432 \u0411\u0430\u0437\u0435 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\u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0449\u0443\u044e \u0438\u043a\u043e\u043d\u043a\u0443. \u0420\u0430\u043d\u0435\u0435 \u0410\u0432\u0442\u043e \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u044f \u0438 \u0420\u0430\u0441\u0441\u044b\u043b\u043a\u0438 \u043e\u0442\u043a\u0440\u044b\u0432\u0430\u043b\u0438\u0441\u044c \u0432 \u0442\u043e\u043c \u0436\u0435 \u043e\u043a\u043d\u0435, \u0432\u044b\u043d\u0443\u0436\u0434\u0430\u044f \u043e\u0442\u043a\u0440\u044b\u0432\u0430\u0442\u044c \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0432\u043a\u043b\u0430\u0434\u043e\u043a \u0441 \u0434\u0430\u0448\u0431\u043e\u0440\u0434\u0430, \u0430 \u0437\u0430\u0442\u0435\u043c \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u043e \u0437\u0430\u0433\u0440\u0443\u0436\u0430\u0442\u044c \u043a\u0430\u0436\u0434\u043e\u0435 \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u0435 \u2013 \u044d\u0442\u043e \u0431\u044b\u043b\u043e \u043a\u0440\u0430\u0439\u043d\u0435 \u043d\u0435\u0443\u0434\u043e\u0431\u043d\u043e. \u0422\u0435\u043f\u0435\u0440\u044c \u0441 \u044d\u0442\u0438\u043c \u043f\u043e\u043a\u043e\u043d\u0447\u0435\u043d\u043e \u0440\u0430\u0437 \u0438 \u043d\u0430\u0432\u0441\u0435\u0433\u0434\u0430.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcdd \u041d\u043e\u0432\u044b\u0435 UX-\u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u0432 \u0411\u044b\u0441\u0442\u0440\u044b\u0445 \u043e\u0442\u0432\u0435\u0442\u0430\u0445<\/h2>\n\n\n\n<p><strong>\u041c\u044b \u0438\u0441\u043f\u0440\u0430\u0432\u0438\u043b\u0438 \u043c\u0430\u043a\u0435\u0442\u044b \u0442\u0430\u0431\u043b\u0438\u0446<\/strong> \u0438 \u0434\u043e\u0431\u0430\u0432\u0438\u043b\u0438 \u043a\u043d\u043e\u043f\u043a\u0443 \u201c<em>\u0421\u0431\u0440\u043e\u0441\u0438\u0442\u044c \u0444\u0438\u043b\u044c\u0442\u0440\u044b<\/em>\u201d \u0432 \u0432\u0435\u0440\u0445\u043d\u0435\u0435 \u043c\u0435\u043d\u044e 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Viber-\u0431\u043e\u0442\u0430, \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f UX \u0411\u0430\u0437\u044b \u0437\u043d\u0430\u043d\u0438\u0439 \u0438 \u0431\u043e\u043b\u0435\u0435 \u0431\u044b\u0441\u0442\u0440\u0430\u044f \u0440\u0430\u0431\u043e\u0442\u0430 \u0442\u0430\u0431\u043b\u0438\u0446 \u0432 HelpCrunch.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435: \u041f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0435 \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u0435 \u0432 Viber \u0438 UX-\u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f\" \/>\n<meta property=\"og:description\" content=\"\u041f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0435 \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u0435 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