{"id":1928,"date":"2024-12-19T08:16:00","date_gmt":"2024-12-19T08:16:00","guid":{"rendered":"https:\/\/helpcrunch.com\/news\/?p=1928"},"modified":"2025-12-18T21:29:03","modified_gmt":"2025-12-18T21:29:03","slug":"december-2024-updates","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/news\/december-2024-updates\/","title":{"rendered":"\ud83d\udd96 December 2024 updates: Viber Welcome message, UX improvements &amp; more"},"content":{"rendered":"\n<p>It feels like it&#8217;s been ages since we first told you about the <a href=\"https:\/\/helpcrunch.com\/news\/updated-reports-assigned-first-response-time-metric\/\" target=\"_blank\" rel=\"noreferrer noopener\">new AFRT (Assigned First Response Time) metric<\/a>. But we haven&#8217;t been sitting idly by all this time. <strong>We&#8217;ve added a Welcome message customization for the Viber bot! And made other enhancements to improve your HelpCrunch experience.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udd96 Add a Welcome message for your Viber bot&nbsp;<\/h2>\n\n\n\n<p>Now you can set up and customize a Welcome message in different languages, as well as an active button for this message. Your Viber bot will show it to users and can gather phone numbers through button clicks.<\/p>\n\n\n\n<p>How to enable it? After setting up a Viber bot, go to<strong> HelpCrunch Settings \u2192 Channels \u2192 Viber \u2192 Customization<\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1908\" height=\"1016\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/viber-welcome-message-customization.png\" alt=\"viber welcome message customization settings\" class=\"wp-image-1934\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/viber-welcome-message-customization.png 1908w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/viber-welcome-message-customization-768x409.png 768w\" sizes=\"auto, (max-width: 1908px) 100vw, 1908px\" \/><\/figure><\/div>\n\n\n<p>Here you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enable\/Disable the Welcome message (it\u2019s disabled by default).<\/li>\n\n\n\n<li>Enable\/Disable requesting the user&#8217;s phone number by clicking the Welcome message button (it\u2019s enabled by default).<\/li>\n\n\n\n<li>Enable\/Disable showing the Welcome message every time the user starts the Viber bot. (It\u2019s set to be shown only the first time by default.)<\/li>\n<\/ul>\n\n\n\n<p>And in the \u201c<strong>Localization<\/strong>\u201d tab, you can customize the texts of both the Welcome message and the Button. Just click \u201c<em>Edit localization<\/em>\u201d next to your preferred localization language, and you gonna see the following:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1908\" height=\"976\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/viber-welcome-message-localization.png\" alt=\"viber welcome message localization settings\" class=\"wp-image-1935\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/viber-welcome-message-localization.png 1908w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/viber-welcome-message-localization-768x393.png 768w\" sizes=\"auto, (max-width: 1908px) 100vw, 1908px\" \/><\/figure><\/div>\n\n\n<p>For more details on setup and customization, read our <a href=\"https:\/\/docs.helpcrunch.com\/en\/integrations\/viber-welcome-message\" target=\"_blank\" rel=\"noreferrer noopener\">Knowledge Base article about Viber welcome message<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u2702\ufe0f Improved Knowledge Base UX<\/h2>\n\n\n\n<p>We&#8217;ve added more flexibility in customizing tables within the Knowledge Base article editor. Now, you have more options while adjusting table settings using the right-click context menu, as shown in the picture below:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1908\" height=\"1016\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/helpcrunch-knowledge-base-table-customization.png\" alt=\"helpcrunch knowledge base table customization settings\" class=\"wp-image-1936\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/helpcrunch-knowledge-base-table-customization.png 1908w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/helpcrunch-knowledge-base-table-customization-768x409.png 768w\" sizes=\"auto, (max-width: 1908px) 100vw, 1908px\" \/><\/figure><\/div>\n\n\n<p>Additionally, we&#8217;ve made some UX improvements. The inline editor in the KB was getting too wide, so we\u2019ve grouped text alignment and columns for a cleaner, more streamlined experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udc8c Faster Popups and Auto\/Manual Messages tables<strong>&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>Faster loading time for tables in Auto and Manual Messages (AM\/MM).<\/strong> Previously, tables in AMs\/MMs would take a long time to load if they contained a large amount of data. Due to different improvements, they fly now partly because we removed pagination and replaced it with an infinite scroll.<\/p>\n\n\n\n<p><strong>Ability to open AM\/MM\/Popups in a separate tab<\/strong> by holding Cmd\/Ctrl or by clicking the corresponding icon. Auto and Manual Messages used to open in the same window, forcing you to open multiple tabs from the dashboard and then load each message separately, which is super inconvenient. Now, this grotesque is gone for good.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcdd New UX enhancements in Saved Responses<\/h2>\n\n\n\n<p><strong>The table layout has been fixed<\/strong>, and we&#8217;ve added a &#8220;Reset Filters&#8221; button in the top menu for easier access. The internal design has also been revamped for smoother editing.<\/p>\n\n\n\n<p>See the changes for yourself! Go to your HelpCrunch account and check out the new Viber welcome message.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It feels like it&#8217;s been ages since we first told you about the new AFRT (Assigned First Response Time) metric. But we haven&#8217;t been sitting idly by all this time. We&#8217;ve added a Welcome message customization for the Viber bot! And made other enhancements to improve your HelpCrunch experience. \ud83d\udd96 Add a Welcome message for [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1932,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1928","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>December updates: Viber Welcome message and UX improvements<\/title>\n<meta name=\"description\" content=\"Discover the latest HelpCrunch updates: performance enhancements, technical upgrades, Viber welcome message, and UX improvements to make your life easier.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"December updates: Viber Welcome message and UX improvements\" \/>\n<meta property=\"og:description\" content=\"Discover the latest HelpCrunch updates: performance enhancements, technical upgrades, Viber welcome message, and UX improvements to make your life easier.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/helpcrunch.com\/news\/december-2024-updates\/\" \/>\n<meta property=\"og:site_name\" content=\"Helpcrunch News\" \/>\n<meta property=\"article:published_time\" content=\"2024-12-19T08:16:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-18T21:29:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/viber-welcome-message.png\" \/>\n\t<meta property=\"og:image:width\" content=\"730\" \/>\n\t<meta property=\"og:image:height\" content=\"362\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Pavlo Pavlenko\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Pavlo Pavlenko\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/helpcrunch.com\/news\/december-2024-updates\/\",\"url\":\"https:\/\/helpcrunch.com\/news\/december-2024-updates\/\",\"name\":\"December updates: Viber Welcome message and UX improvements\",\"isPartOf\":{\"@id\":\"https:\/\/helpcrunch.com\/news\/#website\"},\"datePublished\":\"2024-12-19T08:16:00+00:00\",\"dateModified\":\"2025-12-18T21:29:03+00:00\",\"author\":{\"@id\":\"https:\/\/helpcrunch.com\/news\/#\/schema\/person\/fa11d355213e8a1f7375c9f6c84d7ef6\"},\"description\":\"Discover the latest HelpCrunch updates: performance enhancements, technical upgrades, Viber welcome message, and UX improvements to make your life easier.\",\"breadcrumb\":{\"@id\":\"https:\/\/helpcrunch.com\/news\/december-2024-updates\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/helpcrunch.com\/news\/december-2024-updates\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/helpcrunch.com\/news\/december-2024-updates\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/helpcrunch.com\/news\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\ud83d\udd96 December 2024 updates: Viber Welcome message, UX improvements &amp; more\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/helpcrunch.com\/news\/#website\",\"url\":\"https:\/\/helpcrunch.com\/news\/\",\"name\":\"Helpcrunch News\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/helpcrunch.com\/news\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/helpcrunch.com\/news\/#\/schema\/person\/fa11d355213e8a1f7375c9f6c84d7ef6\",\"name\":\"Pavlo Pavlenko\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/helpcrunch.com\/news\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/61c7c8b1f39e7edc8c11c71186c1946b?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/61c7c8b1f39e7edc8c11c71186c1946b?s=96&d=mm&r=g\",\"caption\":\"Pavlo Pavlenko\"},\"url\":\"https:\/\/helpcrunch.com\/news\/author\/pavlo\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"December updates: Viber Welcome message and UX improvements","description":"Discover the latest HelpCrunch updates: performance enhancements, technical upgrades, Viber welcome message, and UX improvements to make your life easier.","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_US","og_type":"article","og_title":"December updates: Viber Welcome message and UX improvements","og_description":"Discover the latest HelpCrunch updates: performance enhancements, technical upgrades, Viber welcome message, and UX improvements to make your life easier.","og_url":"https:\/\/helpcrunch.com\/news\/december-2024-updates\/","og_site_name":"Helpcrunch News","article_published_time":"2024-12-19T08:16:00+00:00","article_modified_time":"2025-12-18T21:29:03+00:00","og_image":[{"width":730,"height":362,"url":"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2025\/12\/viber-welcome-message.png","type":"image\/png"}],"author":"Pavlo Pavlenko","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Pavlo Pavlenko","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/helpcrunch.com\/news\/december-2024-updates\/","url":"https:\/\/helpcrunch.com\/news\/december-2024-updates\/","name":"December updates: Viber Welcome message and UX improvements","isPartOf":{"@id":"https:\/\/helpcrunch.com\/news\/#website"},"datePublished":"2024-12-19T08:16:00+00:00","dateModified":"2025-12-18T21:29:03+00:00","author":{"@id":"https:\/\/helpcrunch.com\/news\/#\/schema\/person\/fa11d355213e8a1f7375c9f6c84d7ef6"},"description":"Discover the latest HelpCrunch updates: performance enhancements, technical upgrades, Viber welcome message, and UX improvements to make your life easier.","breadcrumb":{"@id":"https:\/\/helpcrunch.com\/news\/december-2024-updates\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/helpcrunch.com\/news\/december-2024-updates\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/helpcrunch.com\/news\/december-2024-updates\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/helpcrunch.com\/news\/"},{"@type":"ListItem","position":2,"name":"\ud83d\udd96 December 2024 updates: Viber Welcome message, UX improvements &amp; more"}]},{"@type":"WebSite","@id":"https:\/\/helpcrunch.com\/news\/#website","url":"https:\/\/helpcrunch.com\/news\/","name":"Helpcrunch News","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/helpcrunch.com\/news\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/helpcrunch.com\/news\/#\/schema\/person\/fa11d355213e8a1f7375c9f6c84d7ef6","name":"Pavlo Pavlenko","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/helpcrunch.com\/news\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/61c7c8b1f39e7edc8c11c71186c1946b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/61c7c8b1f39e7edc8c11c71186c1946b?s=96&d=mm&r=g","caption":"Pavlo Pavlenko"},"url":"https:\/\/helpcrunch.com\/news\/author\/pavlo\/"}]}},"_links":{"self":[{"href":"https:\/\/helpcrunch.com\/news\/wp-json\/wp\/v2\/posts\/1928","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpcrunch.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/helpcrunch.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/helpcrunch.com\/news\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/helpcrunch.com\/news\/wp-json\/wp\/v2\/comments?post=1928"}],"version-history":[{"count":2,"href":"https:\/\/helpcrunch.com\/news\/wp-json\/wp\/v2\/posts\/1928\/revisions"}],"predecessor-version":[{"id":1960,"href":"https:\/\/helpcrunch.com\/news\/wp-json\/wp\/v2\/posts\/1928\/revisions\/1960"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/helpcrunch.com\/news\/wp-json\/wp\/v2\/media\/1932"}],"wp:attachment":[{"href":"https:\/\/helpcrunch.com\/news\/wp-json\/wp\/v2\/media?parent=1928"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/helpcrunch.com\/news\/wp-json\/wp\/v2\/categories?post=1928"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helpcrunch.com\/news\/wp-json\/wp\/v2\/tags?post=1928"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}