{"id":185,"date":"2018-08-23T11:10:00","date_gmt":"2018-08-23T11:10:00","guid":{"rendered":"https:\/\/helpcrunch.com\/news\/?p=185"},"modified":"2026-04-01T08:40:02","modified_gmt":"2026-04-01T08:40:02","slug":"new-languages-for-chat-localizations","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/news\/new-languages-for-chat-localizations\/","title":{"rendered":"\ud83c\udf0e New chat localizations, private notes, additional rules for auto messages, and more"},"content":{"rendered":"\n

Imagine this\u2026<\/p>\n\n\n\n

You\u2019ve been doing some filtering job with your contacts. You\u2019ve added some tags, specified a timeframe of when a contact first appeared in your database, etc.<\/p>\n\n\n\n

Then something important occurred and you switched to, say, auto messages.<\/p>\n\n\n\n

Now, to the sad part of the story\u2026<\/p>\n\n\n\n

When you return to the \u2018All chats\u2019<\/em> page, all filters are gone and you have to add them once again from scratch. And that is just a waste of time.<\/p>\n\n\n\n

So here\u2019s the deal. We spent the last couple of months thinking how we could fix such minor problems which pass unnoticed by most of our users but can spoil overall experience nevertheless. <\/p>\n\n\n\n

That\u2019s why we\u2019ve added the autosave of all filters in \u2018All Chats\u2019, \u2018My Chats\u2019, <\/em>or \u2018Contacts\u2019<\/em> database tables. <\/strong>So if you add a few filters and then switch to other service pages, your filters won\u2019t go anywhere. They\u2019ll be waiting for you. And that is just much easier than adding them all over again every time.<\/p>\n\n\n\n

Please note!<\/strong><\/p>

Don\u2019t forget to reset your filters once you don\u2019t need them. Otherwise, you\u2019ll always see only filtered contacts\/chats in your list.<\/p><\/blockquote>\n\n\n\n

So, as I said, for the last couple of months, the main task that our team wanted to resolve is to make your experience with HelpCrunch as pleasant as it goes. And today, we deliver all this to you.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Did we manage to achieve this goal? You tell us! ? Here are HelpCrunch main updates added in July and August:<\/p>\n\n\n\n

Chat widget updates:<\/h2>\n\n\n\n

If as a business you have to chat with clients speaking right-to-left languages<\/strong> (like Arabic, Hebrew or Farsi), we\u2019ve got a big update for you. You can now set up your chat to be RTL or add this option on particular pages of your website. Read more here<\/a>.<\/p>\n\n\n\n

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Other chat updates:<\/h2>\n\n\n\n