{"id":1658,"date":"2025-08-14T14:16:00","date_gmt":"2025-08-14T14:16:00","guid":{"rendered":"https:\/\/helpcrunch.com\/news\/?p=1658"},"modified":"2025-12-19T09:06:59","modified_gmt":"2025-12-19T09:06:59","slug":"introducing-ai-agents","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/news\/introducing-ai-agents\/","title":{"rendered":"\ud83e\udd16 Introducing HelpCrunch AI Agents: Multichannel and fully under your control"},"content":{"rendered":"\n

The day has come. After 10 months of development and 6 months of private beta-testing, we\u2019re rolling out our AI Agents<\/strong> (\ud83d\ude31) to all HelpCrunch customers. No longer \u201cbeta,\u201d but a proven, production-ready AI.<\/p>\n\n\n\n

\ud83c\udf1f Automate customer conversations with AI \u2013 24\/7<\/h2>\n\n\n\n

It\u2019s hard to stay consistent, fast, and helpful across hundreds of chats. That\u2019s exactly what our AI Agents are built for.<\/p>\n\n\n\n

They are intelligent, customizable assistants powered by advanced large language models (LLMs) and our proprietary technology. This combo makes them incredibly accurate, context-aware, and scalable.<\/p>\n\n\n\n

And starting today, you can enable AI Agents in your HelpCrunch account<\/strong> to automatically respond to customer queries in real time \u2013 all powered by your HelpCrunch Knowledge Base and custom answers.<\/p>\n\n\n\n

\"ai<\/figure><\/div>\n\n\n\n

What exactly can HelpCrunch AI Agents do?<\/strong><\/p>\n\n\n\n

  1. Deflect up to 80% of queries without human intervention \ud83e\udde0<\/li>
  2. Understand customer slang, synonyms, and tricky phrasing \ud83d\udd0d<\/li>
  3. Speak with customers in 50+ languages \ud83d\udcac<\/li>
  4. Reroute to humans or resolve conversations when appropriate \ud83d\ude4b<\/li>
  5. And soon: perform actions like checking orders and updating CRM data! \ud83d\udd27<\/li><\/ol>\n\n\n\n

    \ud83d\ude0e What makes HelpCrunch AI Agents unique?<\/h2>\n\n\n\n

    Not your typical chatbot. Not just ChatGPT.<\/p>\n\n\n\n

    \u2705 Multi-agent ready<\/strong> \u2013 create multiple agents for specific use cases, products, and tasks, each with tailored data.
    \u2705 Truly multichannel <\/strong>\u2013 you can deploy AI Agents across live chat, iOS\/Android, Facebook, Instagram, Telegram, Viber, and WhatsApp.
    \u2705 Trained only on your content with minimal hallucinations<\/strong> \u2013 if there\u2019s no answer in your data sets, they just reroute to humans.
    \u2705 Handle complex, multi-part questions<\/strong> \u2013 break them into parts and answer each one.
    \u2705 Interruptible and flexible<\/strong> \u2013 they handle follow-ups and topic changes easily.
    \u2705 Automating routine tasks<\/strong> \u2013 add different AI Agents as steps into chatbot flows for flexible automation.<\/p>\n\n\n\n

    \ud83d\udcc8 How much can AI Agents automate?<\/h2>\n\n\n\n

    HelpCrunch AI Agents scale with your business.<\/p>\n\n\n\n

    Automation<\/strong><\/th><\/th>How to unlock<\/strong><\/th><\/tr><\/thead>
    20%<\/strong><\/td> <\/td>Cover basic questions. <\/em>Connect existing data sources as they are and launch your first AI Agent.<\/td><\/tr>
    40%<\/strong><\/td> <\/td>Handle more queries. <\/em>Analyze your first results and optimize the data sources to increase the deflection rate.<\/td><\/tr>
    60%<\/strong><\/td> <\/td>Go multi-agent. <\/em>Set up multiple agents for different use cases. Personalize tone, tasks, and workflows.<\/td><\/tr>
    80% (soon!)<\/strong><\/td> <\/td>Automate most of the routine. <\/em>Automate actions like managing payments, updating CRM data, and more.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    \ud83d\udca1 How AI Agents learn<\/h2>\n\n\n\n

    For now, they\u2019re powered by two flexible data sources:<\/p>\n\n\n\n