{"id":156,"date":"2018-03-30T17:25:00","date_gmt":"2018-03-30T17:25:00","guid":{"rendered":"https:\/\/helpcrunch.com\/news\/?p=156"},"modified":"2025-11-24T21:07:36","modified_gmt":"2025-11-24T21:07:36","slug":"communication-management-update","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/news\/communication-management-update\/","title":{"rendered":"\ud83d\udcac New tweaks for messaging and communication management"},"content":{"rendered":"\n<p>HelpCrunch keeps pace with the modern customer expectations and is constantly getting trendier and more user-friendly.<\/p>\n\n\n\n<p>Moreover, this time we worked on messaging, chat ratings, new customization options and search functions to give you more flexibility in targeting your users, improve feedback collection and ensure easier navigation.<\/p>\n\n\n\n<p>We also included a Privacy Policy check box in accordance with the upcoming GDPR regulations.<\/p>\n\n\n\n<p>Here\u2019s a quick list of what has been done:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>New styles, fonts and intends are more impactful and enhance readability.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"323\" height=\"240\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-22-at-1.11.34-PM.png\" alt=\"new widget style\" class=\"wp-image-173\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-22-at-1.11.34-PM.png 323w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-22-at-1.11.34-PM-300x223.png 300w\" sizes=\"auto, (max-width: 323px) 100vw, 323px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>New chat rating, chat icon and waiting message styles become more stylish and eye-catching.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"365\" height=\"613\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-23-at-4.42.20-PM.png\" alt=\"new chat rating\" class=\"wp-image-175\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-23-at-4.42.20-PM.png 365w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-23-at-4.42.20-PM-179x300.png 179w\" sizes=\"auto, (max-width: 365px) 100vw, 365px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>More chat button shapes, trendy colors, bigger choice of icons and a gradient option give you infinite customization possibilities.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"405\" height=\"192\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-23-at-4.46.46-PM.png\" alt=\"\" class=\"wp-image-176\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-23-at-4.46.46-PM.png 405w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-23-at-4.46.46-PM-300x142.png 300w\" sizes=\"auto, (max-width: 405px) 100vw, 405px\" \/><\/figure><\/div>\n\n\n\n<p>To set a perfect chat button style, go to <em>My Account \u2192 Your Organization \u2192 Widget Customization<\/em>.<\/p>\n\n\n\n<p>And the great thing is that you can now preview all the changes you made right inside the customization settings.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"959\" height=\"717\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-04-02-at-12.51.49-PM.png\" alt=\"\" class=\"wp-image-177\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-04-02-at-12.51.49-PM.png 959w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-04-02-at-12.51.49-PM-300x224.png 300w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-04-02-at-12.51.49-PM-768x574.png 768w\" sizes=\"auto, (max-width: 959px) 100vw, 959px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li>New animation for the chat pop-up creates a beautiful entrance effect. Fresh animations for the waiting message, chat closure, rating invitation etc are also smooth and visually-appealing.<\/li><\/ul>\n\n\n\n<p>We hope you like this HelpCrunch face-lift.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Chat closure by the user \u2013 previously only support agents could close the case and invite a rating from the customer.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"366\" height=\"613\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-30-at-4.10.22-PM.png-2018-03-30-16-11-39-1.jpg\" alt=\"close chat in widget\" class=\"wp-image-179\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-30-at-4.10.22-PM.png-2018-03-30-16-11-39-1.jpg 366w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-30-at-4.10.22-PM.png-2018-03-30-16-11-39-1-179x300.jpg 179w\" sizes=\"auto, (max-width: 366px) 100vw, 366px\" \/><\/figure><\/div>\n\n\n\n<p>Now, that\u2019s also possible on the user\u2019 side. Anytime he\/she decides that the problem is solved, they can click \u201cEnd Chat\u201d and rate your support team\u2019s performance.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Extended delivery settings for manual and auto messaging. Choose when you want to deliver your message: immediately, with a specified delay, or after a certain user inactivity time.&nbsp;<\/li><li>\u201cShow in chat\u201d option for manual and automated emails. Decide whether you want your email message to be displayed in chat as well.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"469\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-30-at-3.33.11-PM-1024x469.png\" alt=\"show agent in chat setting\" class=\"wp-image-181\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-30-at-3.33.11-PM-1024x469.png 1024w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-30-at-3.33.11-PM-300x137.png 300w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-30-at-3.33.11-PM-768x352.png 768w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-30-at-3.33.11-PM.png 1201w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li>Extended statistics for email auto messages. In addition to Seen, Open, and Replied, now you can see whether your message was not delivered (Failed), marked as spam (Complained) or clicked through (Clicked).<\/li><li>Chat rating filter lets you easily find and manage conversations with a certain customer rating.<\/li><li>Widget\/API filter enables to display conversations only from the selected websites and\/or apps (in case you installed multiple chat widgets).<\/li><\/ul>\n\n\n\n<p>Finally, to comply with the new GDPR regulations, we have added an option of showing a&nbsp; Privacy Policy Agreement checkbox in the pre-chat form. You can also display such a checkbox right in the chat and add a link to your own Privacy Policy.<\/p>\n\n\n\n<p>Not using HelpCrunch yet? Give it a try to engage and convert more.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>HelpCrunch keeps pace with the modern customer expectations and is constantly getting trendier and more user-friendly. Moreover, this time we worked on messaging, chat ratings, new customization options and search functions to give you more flexibility in targeting your users, improve feedback collection and ensure easier navigation. We also included a Privacy Policy check box [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":170,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-156","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\ud83d\udcac New tweaks for messaging and communication management<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\ud83d\udcac New tweaks for messaging and communication management\" \/>\n<meta property=\"og:description\" content=\"HelpCrunch keeps pace with the modern customer expectations and is constantly getting trendier and more user-friendly. 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