{"id":1555,"date":"2024-05-09T15:42:40","date_gmt":"2024-05-09T15:42:40","guid":{"rendered":"https:\/\/helpcrunch.com\/news\/?p=1555"},"modified":"2025-11-24T21:15:32","modified_gmt":"2025-11-24T21:15:32","slug":"chat-ratings","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/news\/chat-ratings\/","title":{"rendered":"\ud83c\udfc6 Updated chat rating and automatic localization for different channels"},"content":{"rendered":"\n<p>Some time ago, we <a href=\"https:\/\/helpcrunch.com\/news\/role-based-account-access\/\" target=\"_blank\" rel=\"noreferrer noopener\">shared news<\/a> about a fresh HelpCrunch feature &#8211; Role-Based-Account-Access (RBAC). But today, a complete digest of updated chat rating news awaits you, as we&#8217;ve refreshed it in several ways. Welcome automatic localization of chat rating, separate settings for all messengers, and a new 5-point rating scale.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What&#8217;s changed exactly?<\/h2>\n\n\n\n<p>For a long time, only one chat rating setting was available for all channels. Additionally, clients from different countries saw surveys in messengers only in the language of your organization&#8217;s registration. Moreover, the rating system itself was exclusively 3-point and didn&#8217;t allow changing emojis or text. We&#8217;ve changed all of this!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcdd Flexible settings<\/h3>\n\n\n\n<p>Previously, setting a chat rating was standardized for all communication channels. Now, you can customize ratings separately for each channel, even for each connected messenger or bot. And all this is on one page for convenience.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1904\" height=\"937\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2024\/05\/eng-live-chat-customer-satisfaction-rating.png\" alt=\"HelpCrunch live chat customer satisfaction rating settings\" class=\"wp-image-1556\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2024\/05\/eng-live-chat-customer-satisfaction-rating.png 1904w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2024\/05\/eng-live-chat-customer-satisfaction-rating-768x378.png 768w\" sizes=\"auto, (max-width: 1904px) 100vw, 1904px\" \/><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd04 Automatic localization<\/h3>\n\n\n\n<p>Now, ratings in messengers automatically adapt to each user&#8217;s language. Clients will see ratings in their language* regardless of the organization&#8217;s registration location.&nbsp;<\/p>\n\n\n\n<p><em>*except Facebook\/Instagram\/WhatsApp, as their API doesn&#8217;t allow tracking the user&#8217;s language. We monitor updates to these APIs and will enable multiple localizations as soon as possible.&nbsp;<\/em><\/p>\n\n\n\n<p>Currently, only one localization can be activated for the mentioned messengers, but as in other messengers&nbsp;(Telegram and Viber), you can change the text and emojis of ratings. To do this, go to <strong>Settings \u2192 Channels \u2192 select the channel (for example, Facebook\/Instagram) \u2192 click on the specific messenger\/bot in the table \u2192 go to the &#8220;Localization&#8221; section<\/strong>.&nbsp;<\/p>\n\n\n\n<p>For greater customization to your tone of voice, we&#8217;ve added options to change emojis \ud83d\udc85 in messenger chat ratings or add text.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1906\" height=\"943\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2024\/05\/eng-live-chat-customer-satisfaction-rating-localozations.png\" alt=\"HelpCrunch live chat customer satisfaction rating localization settings\" class=\"wp-image-1557\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2024\/05\/eng-live-chat-customer-satisfaction-rating-localozations.png 1906w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2024\/05\/eng-live-chat-customer-satisfaction-rating-localozations-768x380.png 768w\" sizes=\"auto, (max-width: 1906px) 100vw, 1906px\" \/><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83c\udfc6 New 5-point chat rating<\/h3>\n\n\n\n<p>We&#8217;ve added the option of a 5-point chat rating scale so users can express their satisfaction or dissatisfaction in more detail. The new settings also allow choosing the direction of chat ratings \u2014 from best to worst or vice versa.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1425\" height=\"506\" src=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2024\/05\/eng-live-chat-customer-satisfaction-rating-scale.png\" alt=\"HelpCrunch live chat customer satisfaction rating scale settings\" class=\"wp-image-1558\" srcset=\"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2024\/05\/eng-live-chat-customer-satisfaction-rating-scale.png 1425w, https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2024\/05\/eng-live-chat-customer-satisfaction-rating-scale-768x273.png 768w\" sizes=\"auto, (max-width: 1425px) 100vw, 1425px\" \/><\/figure><\/div>\n\n\n\n<p>These updates aim to improve your experience with our product and your users&#8217; experience. So, we encourage you to <a href=\"https:\/\/helpcrunch.com\/signup.html\" target=\"_blank\" rel=\"noreferrer noopener\">try it out<\/a> right away! \ud83c\udfc3<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some time ago, we shared news about a fresh HelpCrunch feature &#8211; Role-Based-Account-Access (RBAC). But today, a complete digest of updated chat rating news awaits you, as we&#8217;ve refreshed it in several ways. Welcome automatic localization of chat rating, separate settings for all messengers, and a new 5-point rating scale. What&#8217;s changed exactly? For a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1548,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1555","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Updated HelpCrunch Chat Rating: Flexibility and Localization<\/title>\n<meta name=\"description\" content=\"Learn about the HelpCrunch updated chat rating - flexible settings, 5-point scale, and custom localization for different channels.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Updated HelpCrunch Chat Rating: Flexibility and Localization\" \/>\n<meta property=\"og:description\" content=\"Learn about the HelpCrunch updated chat rating - 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