{"version":"1.0","provider_name":"Helpcrunch News","provider_url":"https:\/\/helpcrunch.com\/news","author_name":"Pavlo Pavlenko","author_url":"https:\/\/helpcrunch.com\/news\/author\/pavlo\/","title":"\u274c Exclude chatbot messages from the First Response Time (FRT) reports to have a clear picture","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"kFSB4E3778\"><a href=\"https:\/\/helpcrunch.com\/news\/exclude-chatbot-from-frt-reports\/\">\u274c Exclude chatbot messages from the First Response Time (FRT) reports to have a clear picture<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/helpcrunch.com\/news\/exclude-chatbot-from-frt-reports\/embed\/#?secret=kFSB4E3778\" width=\"600\" height=\"338\" title=\"&#8220;\u274c Exclude chatbot messages from the First Response Time (FRT) reports to have a clear picture&#8221; &#8212; Helpcrunch News\" data-secret=\"kFSB4E3778\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/helpcrunch.com\/news\/wp-content\/uploads\/2023\/11\/Chatbot-interaction-time-in-FRT-reports-HelpCrunch.png","thumbnail_width":3650,"thumbnail_height":1810,"description":"In every HelpCrunch blog post, we highlight the importance of customer service and its metrics. One of the key indicators is First Response Time. Grab another update from us to make your job even more efficient! From now on, you can include or exclude chatbot interaction time from the FRT in Team members, Departments, and [&hellip;]"}