Free
migration
migration
live chat & email
integration
integration
60% More
affordable
affordable
Emil, CEO
Ambassador Watches
Quick support is a must in today's modern age. Since switching to Helpcrunch, we've noticed a much higher conversion rate and happier customers.
Unified solution for your customer service
Perfect
live chat
Help, engage, and convert your website visitors in real time.
Email automation
Target customers with personalized email marketing campaigns.
Simple Help Desk
Manage multi-channel customer communication from one dashboard.
HelpCrunch vs LiveChat comparison
|
HelpCrunch - Pro |
LiveChat - Business |
|
| Subscription | ||
| Plan | HelpCrunch - Pro | LiveChat - Business |
| Features | Live chat + Auto messages + Emailing + Help Desk & Ticketing + Knowledge Base | Live chat + Greetings + Ticketing |
| Pricing | $49/mo | $59/mo |
| Annual Subscription | (Save 20%) | (Save 15%) |
| Free trial | (14-day) | (30-day) |
| Live Chat | ||
| Multi-channel messaging (chat/email) | ||
| In-app messaging (Web, iOS, Android) | ||
| Multi-product support | ||
| Offline Form | ||
| Pre-chat form | ||
| Emoji & Stickers | ||
| Saved responses | ||
| Live visitor profiles | ||
| File sharing | ||
| Chat history | unlimited | unlimited |
| Chat rating | ||
| Typing insight | ||
| Message sneak peek | ||
| Agent performance reports | ||
| Customer satisfaction reports | ||
| Auto | ||
| Targeted in-app chats | ||
| Email auto messages | ||
| Delayed messages | ||
| Sent / opened / replied status | ||
| Triggered proactive chats (greetings) | ||
| Emailing | ||
| Automatically resend unseen chat messages via email | ||
| One-time manual email messages (e.g. newsletters) | ||
| Email editor | ||
| Email templates | ||
| Real-time delivery and open tracking | ||
| Email delivery settings | ||
| Email notifications | ||
| Help Desk & Ticketing | ||
| Shared Inbox (chats and email tickets) | ||
| Merge conversations | ||
| Audience segments | ||
| Chat notes | ||
| Contact tags | ||
| Chat transcripts | ||
| Assign chats | ||
| Block / unsubscribe customers | ||
| Email Forwarding | ||
| Knowledge Base | ||
| Meta data editing for SEO | ||
| Search autocomplete with suggestions | ||
| WYSIWYG editor | ||
| Article ratings | ||
| Reports | ||
| Own domain name with CNAME | ||
| Customization | ||
| Widget's button styles (icon/tab/button) | ||
| Chat widget resizing | ||
| Widget's wallpapers | ||
| Chat localization | ||
| Custom CSS styling | ||
| Remove branding | ||
| Preset and custom widget's colors | ||
| Chat widget repositioning | ||
| Company logo and agents' avatars | ||
| Settings | ||
| Deep integration with your product | ||
| Team operating hours | ||
| Team online status indication | ||
| Slack notifications | ||
| Sound, browser, email notifications | ||
| Agents online status indication | ||
| Roles and permissions | ||
| Custom attributes | ||
| Third-party integrations | ||
| Security | ||
| SSL Encryption | ||
| Apps and API | ||
| Web SDK | ||
| iOS SDK | ||
| Android SDK | ||
| Web App | ||
| iOS App | ||
| Android App | ||
| Customer service | ||
| Free personal on-boarding assistant | ||
| Fine-tuning for specific business needs | ||
| Setup Assistance | ||
| Live Chat Support | ||
| Email Support | ||
| Knowledge Base Support | ||
4.8 / 5
Based on 500+ user reviews
Start using HelpCrunch now
Free trial. Set up in minutes. No credit card required.
