{"id":14,"date":"2021-02-01T15:48:45","date_gmt":"2021-02-01T15:48:45","guid":{"rendered":"https:\/\/helpcrunch.com\/ebooks\/?p=14"},"modified":"2025-11-17T16:49:04","modified_gmt":"2025-11-17T16:49:04","slug":"customer-support-101","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/ebooks\/customer-support-101\/","title":{"rendered":"Customer Support 101"},"content":{"rendered":"\n<p>One can argue that you can provide customer support by pigeon post and still stay helpful and relevant. Well, yes and no. While it\u2019s true that people play a critical role in customer communications and relationships, the old-school methods of providing customer service are not relevant anymore.<\/p>\n\n\n\n<p>Five or six years ago, email tickets were the most popular way to get in touch with businesses. However, the appeal of social media and real-time messengers called for a change in customer service. Expectations are rising and so are the new technologies, channels, and tools.<\/p>\n\n\n\n<p>We&#8217;ve created this ebook to gather all the latest customer support trends and best practices in one place. Download it now, and you&#8217;ll have a ready-made manual for every process in your customer support.<\/p>\n\n\n\n<p><strong>Things we&#8217;re discussing in this ebook:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>How to choose the right customer communication channels and set up omnichannel support<\/li><li>How to build a knowledge base that answers all the common questions 24\/7<\/li><li>What skills you should be looking in your customer support representatives<\/li><li>How to set the right goals and track customer service KPIs that will motivate your team to aspire for more.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>One can argue that you can provide customer support by pigeon post and still stay helpful and relevant. Well, yes and no. While it\u2019s true that people play a critical role in customer communications and [<a href=\"https:\/\/helpcrunch.com\/ebooks\/customer-support-101\/\" title=\"Read more\">\u2026<\/a>]<\/p>\n","protected":false},"author":10,"featured_media":71,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"_mo_disable_npp":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-14","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/helpcrunch.com\/ebooks\/wp-json\/wp\/v2\/posts\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpcrunch.com\/ebooks\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/helpcrunch.com\/ebooks\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/helpcrunch.com\/ebooks\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/helpcrunch.com\/ebooks\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":10,"href":"https:\/\/helpcrunch.com\/ebooks\/wp-json\/wp\/v2\/posts\/14\/revisions"}],"predecessor-version":[{"id":95,"href":"https:\/\/helpcrunch.com\/ebooks\/wp-json\/wp\/v2\/posts\/14\/revisions\/95"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/helpcrunch.com\/ebooks\/wp-json\/wp\/v2\/media\/71"}],"wp:attachment":[{"href":"https:\/\/helpcrunch.com\/ebooks\/wp-json\/wp\/v2\/media?parent=14"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/helpcrunch.com\/ebooks\/wp-json\/wp\/v2\/categories?post=14"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helpcrunch.com\/ebooks\/wp-json\/wp\/v2\/tags?post=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}