{"id":637,"date":"2020-12-26T10:01:00","date_gmt":"2020-12-26T10:01:00","guid":{"rendered":"https:\/\/helpcrunch.com\/case\/?p=637"},"modified":"2026-02-04T13:42:57","modified_gmt":"2026-02-04T13:42:57","slug":"seranking","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/case\/seranking\/","title":{"rendered":"How SE Ranking Increased Their Customer Support Productivity by 40%"},"content":{"rendered":"\n

HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%.<\/strong><\/h3>
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Valery Kurilov, CEO @ SE Ranking<\/p><\/blockquote>\n\n\n\n

Business owners became accustomed to juggling dozens of tools. And they became quite good at it! But sometimes, the best decision is to drop the complicated system altogether and consolidate your needs under one dashboard. HelpCrunch helped SE Ranking do just that and their results proved to be self-evident.<\/p>\n\n\n\n

The Challenge<\/h2>\n\n\n\n

SE Ranking<\/a> user base spans over 200,000 customers<\/strong>.<\/p>\n\n\n\n

With such a load of clients, it can be quite difficult for a SaaS company to keep customer service on the highest level. The main obstacle was in \u201cjuggling tons of different tools at once, while spending a lot of money and human resources on each of them\u201d<\/em>.<\/p>\n\n\n\n

SE Ranking\u2019s support team helps around 1K unique customers<\/strong> and closes 1,5K chats<\/strong> monthly. Let alone isolated emails, Skype and phone conversations the team has to do by request. All this, together with the company\u2019s steady growth, called for expanding both customer support team and technology in use.<\/p>\n\n\n\n

\"SE<\/figure>\n\n\n\n

Now, just look at this list of the tools they had to use at the time<\/strong>:<\/p>\n\n\n\n