{"id":8239,"date":"2021-04-07T14:47:02","date_gmt":"2021-04-07T14:47:02","guid":{"rendered":"https:\/\/helpcrunch.com\/blog\/?p=8239"},"modified":"2025-03-20T13:28:00","modified_gmt":"2025-03-20T13:28:00","slug":"live-chat-implementation","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/blog\/live-chat-implementation\/","title":{"rendered":"8 Steps to Successful Live Chat Implementation"},"content":{"rendered":"\n

The day has come. You decided to keep up with the times and start communicating with clients on your website. I would not give you an aha moment here but one of the tried-and-tested ways to do just that is getting a live chat<\/a>. Why not phone or email support you ask? It’s plain and simple.<\/p>\n\n\n\n

For one, 79%<\/a> of clients prefer live chat over other channels because it offers instant assistance. No wonder, who wants to listen to on-hold music or wait for an email? On top of it, this communication tool has the highest satisfaction rate at 92%<\/strong>. Let alone it can skyrocket conversions and boost the overall customer experience. In brief, the benefits<\/a> are undeniable. <\/p>\n\n\n\n

These things are out of the way. What needs to be scrutinized is live chat implementation. Where should you start? What technical aspects should be taken into account? We are about to break down all the nuances step by step.<\/p>\n\n\n\n\n\n

Live chat implementation, fully nuanced <\/h2>\n\n\n\n

When you adopt such a feature-packed tool, there’s a chance to do something wrong. This sneak peek behind the scenes of how to implement a live chat support sets the record straight.<\/p>\n\n\n\n

Step 1. Start with installation <\/h3>\n\n\n\n

We should now answer the primary question: how to add<\/a> live chat to a website? Several options are available. <\/p>\n\n\n\n

Let’s say you go for the HelpCrunch<\/a> live chat. If you choose our Installation Wizard<\/strong>, you can either use Google Tag Manager, Shopify, PrestaShop, Squarespace, Magento, to name just a few or just copy a JavaScript code snippet and paste it into every page of your website following the given instructions. <\/p>\n\n\n\n

Another alternative is skipping the first option and doing the trick from your HelpCrunch account<\/strong>. Once you’re logged into it, <\/strong>proceed to the Settings<\/em>, choose your website domain, copy a code snippet, and paste it to your app’s or website’s source code.<\/p>\n\n\n\n\n\n

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What about a WordPress-powered website? Live chat implementation is even easier via your WordPress account<\/strong>. Log in to it, search for the HelpCrunch plugin<\/a>, press Install,<\/em> and then Activate<\/em>. Copy the CMS code from your account’s Settings section and paste it into the plugin Settings section. That’s it!<\/p>\n\n\n\n

Step 2. Play around with chat widget appearance<\/h3>\n\n\n\n

You need to reason out every little detail from the very first steps. Such aspects as live chat button placement and how it will look like should not be shrugged off.\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n\n\n\n

You know how they say, the eyes are the mirror of the soul. The same goes for a chat bubble for a brand. It’s the mirror of the team and that’s why it has to be fine-tuned appropriately.<\/p>\n\n\n\n

Lots of professional software let you kick around widget customization. This way, your brand identity won’t go west. These are possible things for you to consider:<\/p>\n\n\n\n