{"id":3455,"date":"2021-04-29T09:00:00","date_gmt":"2021-04-29T09:00:00","guid":{"rendered":"https:\/\/helpcrunch.com\/blog\/?p=3455"},"modified":"2025-03-20T13:27:10","modified_gmt":"2025-03-20T13:27:10","slug":"best-help-desk-software","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/blog\/best-help-desk-software\/","title":{"rendered":"7 Best Help Desk Software for a Small Business"},"content":{"rendered":"\n<p>Would I startle you if I mention that people are willing to <a href=\"https:\/\/www.mtdsalestraining.com\/mtdblog\/what-are-customer-service-skills.html\" target=\"_blank\" rel=\"noreferrer noopener\">spend 17% more<\/a> on companies with great customer service?<\/p>\n\n\n\n<p>No, I don\u2019t think I would.<\/p>\n\n\n\n<p>You probably already know that <a href=\"https:\/\/helpcrunch.com\/blog\/customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer service<\/a> is almost as important as your product. The only question left is how to achieve that excellence.<\/p>\n\n\n\n<p>If you&#8217;re a rising star in your niche, the right help desk software for a small business will be the foundation of further <a href=\"https:\/\/helpcrunch.com\/blog\/customer-success-best-practices\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer service success<\/a>. Picking a platform that doesn\u2019t fit your goals or budget will translate into real issues for your team soon enough.<\/p>\n\n\n\n<p>But what does \u2018<em>right<\/em>\u2019 mean? Well, let\u2019s find out.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">What is help desk software?<\/h2>\n\n\n\n<p>A <a href=\"https:\/\/helpcrunch.com\/helpdesk.html\" target=\"_blank\" rel=\"noreferrer noopener\">help desk<\/a> is used to manage customers&#8217; problems when they arise, allowing for them to be logged, tracked, and (hopefully) finally resolved. It focuses on facilitating communication between support staff and end-users to help solve issues, and its purpose is to keep things running on a day-to-day basis.<\/p>\n\n\n\n<p>Such software lets you manage client requests as effectively as possible. Ideally, it\u2019s a place where your team stores everything from tickets, tasks, and logs to reports and more.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"1090\" height=\"702\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/12\/help-desk-meme.png\" alt=\"\" class=\"wp-image-3485\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/12\/help-desk-meme.png 1090w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/12\/help-desk-meme-300x193.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/12\/help-desk-meme-768x495.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/12\/help-desk-meme-1024x659.png 1024w\" sizes=\"auto, (max-width: 1090px) 100vw, 1090px\" \/><\/figure><\/div>\n\n\n<p>Here\u2019s <a href=\"https:\/\/www.teamsupport.com\/blog\/must-have-help-desk-ticketing-system-features\" target=\"_blank\" rel=\"noreferrer noopener\">what you should look<\/a> for in a help desk platform:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Omni-channel support (email, live chat, social media, phone calls)<\/li>\n\n\n\n<li>Team collaboration features like private notes, collision detection, etc.<\/li>\n\n\n\n<li>The ability to assign, merge, and escalate incoming requests<\/li>\n\n\n\n<li>Productivity features like tags, statuses, or saved responses<\/li>\n\n\n\n<li>Automation features like reminders, ticket routing, etc<\/li>\n\n\n\n<li>Real-time customer profiles<\/li>\n\n\n\n<li>Detailed customer service reports<\/li>\n<\/ul>\n\n\n\n<p>Basically, when you choose ticketing software for a small business, it becomes your single source of truth. You can see why picking a platform would be an important decision \u2014 migrate your team to a wrong solution, and you\u2019ll lose weeks, if not months, in productivity in the long term.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7 help desk software for a small business to ramp up support<\/h2>\n\n\n\n<p>There is a myriad of options out there. So opting for THE one might be a daunting task at first. With that in mind, we listed up 7 by far the best of them so you can choose whatever suits your needs.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1) HelpCrunch \u2014 one-stop help desk software for live chat and email support<\/h3>\n\n\n\n<p><a href=\"https:\/\/helpcrunch.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">HelpCrunch<\/a> is a great example of a one-stop small business help desk software. Each of its features plays an equally important role in the overall experience bringing your entire customer service efforts under one dashboard.<\/p>\n\n\n\n<p>Customers will enjoy the ability to communicate with your reps via <a href=\"https:\/\/helpcrunch.com\/blog\/what-is-live-chat\/\" target=\"_blank\" rel=\"noreferrer noopener\">live chat<\/a>, <a href=\"https:\/\/helpcrunch.com\/chatbot.html\" target=\"_blank\" rel=\"noreferrer noopener\">chatbot<\/a>, or emails, and troubleshoot on their own by taking advantage of knowledge base software. But the real magic is happening inside.<\/p>\n\n\n\n<p>Your HelpCrunch dashboard is the destination point of all the chats and emails that customers are sending. Incoming requests will be displayed on the dashboard as separate conversations (aka tickets) where they pile up in chronological order.<\/p>\n\n\n\n<p>There are a lot of ways to arrange and interact with those tickets in a way that makes the most sense for your team\u2019s workflow. As your customer service reps start solving issues, they can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assign a ticket to themselves or to any of their teammates;<\/li>\n\n\n\n<li>Set up your E-commerce or <a href=\"https:\/\/helpcrunch.com\/blog\/knowledge-base-saas\/\" target=\"_blank\" rel=\"noreferrer noopener\">SaaS help center<\/a> and reply to customers with a knowledge base article right from the chat or with a saved response;<\/li>\n\n\n\n<li>Set up the chatbot to automate the customer support routine, like taking over repetitive questions, collecting contact details, or qualifying leads;<\/li>\n\n\n\n<li>Forward individual chat messages via email manually or automatically after a certain period of time;<\/li>\n\n\n\n<li>Leave private notes to their teammates, which will appear in the chat thread but won\u2019t be visible to customers;<\/li>\n\n\n\n<li>Create canned responses and use them any time a client asks a relevant question;<\/li>\n\n\n\n<li>Assign custom tags based on a ticket\u2019s content (e.g <em>\u2018feature request\u2019, \u2018bug\u2019, \u2018PPC campaign\u2019, \u2018Christmas sale\u2019)<\/em>;<\/li>\n\n\n\n<li>Keep track of tasks by changing a ticket\u2019s status from <em>new<\/em> to <em>open, pending, on hold, <\/em>or<em> closed.<\/em><\/li>\n<\/ul>\n\n\n\n<p>HelpCrunch displays users\u2019 data next to the chat window at all times, so your service reps always have the information they need to provide top-notch support. By default, the platform will include user path, recent activity, full chat history, and browser information, but you can pass your <a href=\"https:\/\/helpcrunch.com\/blog\/triggered-email-marketing-campaigns\/\" target=\"_blank\" rel=\"noreferrer noopener\">custom data<\/a> about customers, too.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"646\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/helpcrunch-inbox_new-1024x646.png\" alt=\"helpcrunch inbox_new\" class=\"wp-image-8325\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/helpcrunch-inbox_new-1024x646.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/helpcrunch-inbox_new-300x189.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/helpcrunch-inbox_new-768x485.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/helpcrunch-inbox_new-1536x970.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/helpcrunch-inbox_new-2048x1293.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/helpcrunch-inbox_new-1200x757.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">HelpCrunch Inbox<\/figcaption><\/figure><\/div>\n\n\n<p>To prioritize incoming tickets, your team is able to filter them by their status \u2014 new, open, pending, on-hold, or closed. Individual members can also access tickets assigned to them with a single click.<\/p>\n\n\n\n<p>Once the ticket is resolved, the customer will be asked to rate their experience. This provides a simple way for you to monitor <a href=\"https:\/\/helpcrunch.com\/blog\/customer-satisfaction-metrics\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer satisfaction levels<\/a>, as well as track the performance of individual service reps.<\/p>\n\n\n\n<p>You can also gauge key performance metrics \u2014 ticket resolution time, first response rate, busy hours, and the overall number of resolved tickets. Each report can be broken down by a particular period, giving you a bird-eye view of all your customer service activities.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"500\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/03\/helpcrunch-reports-1024x500.png\" alt=\"helpcrunch-reports\" class=\"wp-image-8000\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/03\/helpcrunch-reports-1024x500.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/03\/helpcrunch-reports-300x146.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/03\/helpcrunch-reports-768x375.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/03\/helpcrunch-reports-1200x585.png 1200w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/03\/helpcrunch-reports.png 1443w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">HelpCrunch Performance Report<\/figcaption><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\">Price<\/h3>\n\n\n\n<p>The <em>&#8216;Basic&#8217; <\/em>subscription plan costs <strong>$15\/mo<\/strong> per team member if billed monthly. It includes a knowledge base, in-app pop-ups, and all help desk features mentioned above (except email functionality).<\/p>\n\n\n\n<p>If email is an important channel for your work, it\u2019s probably better to go buy this additional tool. The price will depend on the number of emails you are going to send. For instance, 10,000 emails will cost $24\/mo on top, which is a good deal I must say. <\/p>\n\n\n\n<p>With the <em>&#8216;Pro&#8217;<\/em> plan, you can get 5 chat widgets, a chatbot tool, unlimited auto messages and unlimited popups. This plan will set you back <strong>$25\/mo<\/strong> per team member if billed monthly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Verdict<\/h3>\n\n\n\n<p>HelpCrunch is the perfect choice if you\u2019re looking for something simple and affordable. Its help desk platform will streamline your team\u2019s customer service workflow, and it doesn\u2019t clutter your dashboard with redundant features (hello, legacy software).<\/p>\n\n\n\n<p>Power users might find HelpCrunch lacking some enterprise-level help desk features like workflow automation or custom tickets\u2019 queue. However, if you\u2019re running a small business you should probably think twice if you ever needed those in the first place \u2014 if the answer is no, then why complicate your customer service workflow and overspend?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2) Zendesk \u2014 the ultimate help desk software<\/h3>\n\n\n\n<p>When someone says \u2018help desk\u2019, <a href=\"https:\/\/www.zendesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Zendesk<\/a> is probably the first tool that comes to people\u2019s minds.&nbsp;<\/p>\n\n\n\n<p>That\u2019s not a coincidence. Zendesk started off as one of the first ticketing systems for a small business way back in 2007 and they\u2019ve been perfecting every feature ever since. Plus, they literally have the word \u2018desk\u2019 in their brand.<\/p>\n\n\n\n<p>As of today, Zendesk is a powerhouse of customer service tools, providing live chat, email support, knowledge base, cloud call center, and whatnot in addition to the help desk platform.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"501\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/zendesk-helpdesk-1-1024x501.png\" alt=\"zendesk helpdesk\" class=\"wp-image-8326\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/zendesk-helpdesk-1-1024x501.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/zendesk-helpdesk-1-300x147.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/zendesk-helpdesk-1-768x376.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/zendesk-helpdesk-1-1536x752.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/zendesk-helpdesk-1-2048x1003.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/zendesk-helpdesk-1-1200x588.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Zendesk Helpdesk Dashboard<\/figcaption><\/figure><\/div>\n\n\n<p>It allows your team to manage customer requests in any way they see fit. Your service reps will be able to organize the queue based on ticket status, assignee, customer group, and other conditions.&nbsp;<\/p>\n\n\n\n<p>Plus, there\u2019s this quirky button at the top right corner called \u2018<em>Play<\/em>\u2019, which basically guides a support agent from one ticket to another until all of them are resolved.<\/p>\n\n\n\n<p>Once your team member opens a ticket, they have a variety of ways to interact with it:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assign a ticket to a corresponding person or department;<\/li>\n\n\n\n<li>Use saved responses (aka \u2018macros\u2019) to resolve common issues faster;<\/li>\n\n\n\n<li>Leave private notes for other teammates;<\/li>\n\n\n\n<li>Specify the ticket\u2019s priority and type (e.g. incident, question, task);<\/li>\n\n\n\n<li>Link similar tickets or related tasks;<\/li>\n\n\n\n<li>Add supervisors that will monitor ticket\u2019s progress;<\/li>\n\n\n\n<li>Change its status from open to pending or closed.<\/li>\n<\/ul>\n\n\n\n<p>As with HelpCrunch, user data including recent activity, path, location, and more is displayed when an agent takes over a ticket.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"509\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/zendesk-helpdesk_1-1-1-1024x509.png\" alt=\"zendesk helpdesk dashboard\" class=\"wp-image-8328\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/zendesk-helpdesk_1-1-1-1024x509.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/zendesk-helpdesk_1-1-1-300x149.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/zendesk-helpdesk_1-1-1-768x382.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/zendesk-helpdesk_1-1-1-1536x763.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/zendesk-helpdesk_1-1-1-2048x1018.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/zendesk-helpdesk_1-1-1-1200x596.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Zendesk Helpdesk Dashboard<\/figcaption><\/figure><\/div>\n\n\n<p>There\u2019s even more going on in the Settings section of your account. That\u2019s where you can set up trigger-based notifications that will inform your team about any change inside a ticket (like a new reply, a reopen, etc). These notifications will be based on certain conditions that you choose. You can also create custom roles and assign them specific permissions inside the Zendesk dashboard.&nbsp;<\/p>\n\n\n\n<p>As an enterprise-level solution, Zendesk allows you to take advantage of <a href=\"https:\/\/helpcrunch.com\/blog\/automated-customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer service automation<\/a>. For example, you can create a rule that the ticket will be closed four days after its status is set to \u2018solved\u2019. If you\u2019re running a large team, these workflows can save a lot of time.<\/p>\n\n\n\n<p>Zendesk also provides rich reporting and analytics tools. You can track every aspect of your customer service experience, and get a ton of insights into the performance of your team and customer satisfaction levels.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Price<\/h3>\n\n\n\n<p>The good news is that Zendesk offers free versions of all their products. All of them \u2014 except for the help desk.<\/p>\n\n\n\n<p>If you need a help desk, you have to go with the <em>Support<\/em> subscription. The base plan will cost you <strong>$19\/mo<\/strong> per agent if billed annually, but if you want to enjoy all those advanced automations, full reports, and 99.9% uptime SLA, the price can be as high as <strong>$99\/mo <\/strong>if billed annually.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Verdict<\/h3>\n\n\n\n<p>Zendesk is a great platform, but I wouldn\u2019t necessarily say it\u2019s the best help desk software for small businesses. Ironically, it has <em>too many features<\/em> to be one.&nbsp;<\/p>\n\n\n\n<p>In-depth collaboration, automated notifications, various custom views, and permissions won\u2019t make any sense if your customer support is a one-person job. They are great for a huge company but will simply slow you down if you plan on staying lean.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3) Freshdesk \u2014 feature-packed help desk solution<\/h3>\n\n\n\n<p><a href=\"https:\/\/freshdesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Freshdesk<\/a> is the help desk software for small businesses by a company called Freshworks, which also offers live chat (Freshchat), call center (Freshcaller), conversion optimization (Freshmarketer, you see the pattern), and much more. As such, it\u2019s a bit less of a complete package by design \u2014 if you want to run your business on Freshworks, you\u2019ll have to construct your stack like a LEGO set.<\/p>\n\n\n\n<p>But their help desk platform is fully featured and is generally considered to be one of the top Zendesk competitors. Sure, there are other tools that were building their solutions for years, but pretty much all of them feel dated.&nbsp;<\/p>\n\n\n\n<p>For both Zendesk and Freshdesk, that\u2019s not the case.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"508\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/freshdesk-help-desk-1024x508.png\" alt=\"freshdesk helpdesk dashboard\" class=\"wp-image-8329\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/freshdesk-help-desk-1024x508.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/freshdesk-help-desk-300x149.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/freshdesk-help-desk-768x381.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/freshdesk-help-desk-1536x761.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/freshdesk-help-desk-2048x1015.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/freshdesk-help-desk-1200x595.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Freshdesk Helpdesk Dashboard<\/figcaption><\/figure><\/div>\n\n\n<p>Just like with HelpCrunch or Zendesk, your team is able to interact with tickets to keep track of their progress. You can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assign tickets to a specific agent and group<\/li>\n\n\n\n<li>Send canned responses<\/li>\n\n\n\n<li>Filter tickets based on specific properties<\/li>\n\n\n\n<li>Merge similar tickets<\/li>\n\n\n\n<li>Set up custom views to organize tickets\u2019 queue<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"500\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/freshdesk-help-desk-tickets-1024x500.png\" alt=\"freshdesk helpdesk tickets\" class=\"wp-image-8330\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/freshdesk-help-desk-tickets-1024x500.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/freshdesk-help-desk-tickets-300x146.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/freshdesk-help-desk-tickets-768x375.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/freshdesk-help-desk-tickets-1536x750.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/freshdesk-help-desk-tickets-2048x1000.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/freshdesk-help-desk-tickets-1200x586.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Freshdesk Helpdesk tickets<\/figcaption><\/figure><\/div>\n\n\n<p>There are also some powerful collaboration features like collision detection or activity log. Freshdesk also offers an internal chat for coworkers where they can discuss issues and collaborate when working on a ticket.<\/p>\n\n\n\n<p>As with Zendesk, Freshdesk is pretty big on automation, allowing you to perform certain routine actions on autopilot. For instance, the system can automatically assign tickets to corresponding departments or set the priority based on certain keywords they contain. Reporting and metrics features are also included in the package.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Price<\/h3>\n\n\n\n<p>One of the best things about Freshdesk is that they offer a free version of their software. You can get a pretty decent ticketing system for <strong>$0<\/strong> \u2014 if you don\u2019t want to take advantage of reporting and automation systems.<\/p>\n\n\n\n<p>The basic <em>Blossom <\/em>subscription with time- and event-based automations, reporting, and SLA management will set you back <strong>$15\/mo<\/strong> per agent. More advanced plans will cost you somewhere between <strong>$35<\/strong> and <strong>$99<\/strong> per agent per month.<\/p>\n\n\n\n<p>Note that other Freshworks\u2019 products are also available in free versions, so that\u2019s something to think about.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Verdict<\/h3>\n\n\n\n<p>Since Freshdesk has five different subscription options, it can become a great help desk for any business. Want simple email ticketing? Go with the free account.<\/p>\n\n\n\n<p>Need a powerful machine for a big team with custom roles, full portal customization, and rich reports? You\u2019re covered (for a price).&nbsp;<\/p>\n\n\n\n<p>Picking the right subscription can be a hassle, but Freshdesk is worth the trouble if you\u2019re running a mid-sized business and don\u2019t want to spend money on Zendesk.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4) LiveAgent \u2014 help desk software for email, live chat, phone, and social media support<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.liveagent.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">LiveAgent<\/a> is a very diverse customer service tool that covers almost every channel including live chat, calls, knowledge base, social media, and more.<\/p>\n\n\n\n<p>As a result, LiveAgent\u2019s dashboard can feel a bit cluttered at first sight. For instance, you have to switch between separate tabs to handle emails, chats, and phone calls, which can be challenging at times.<\/p>\n\n\n\n<p>LiveAgent tries to simplify in other areas, like ticket statuses. When you start working with this platform, incoming tickets will fall into one of two buckets (\u2018<em>All<\/em>\u2019 or \u2018<em>Assigned to me<\/em>\u2019). If you wish to better organize your shared inbox, you\u2019ll have to do it yourself.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"505\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/LiveAgent-help-desk-1024x505.png\" alt=\"liveagent helpdesk\" class=\"wp-image-8331\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/LiveAgent-help-desk-1024x505.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/LiveAgent-help-desk-300x148.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/LiveAgent-help-desk-768x379.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/LiveAgent-help-desk-1536x757.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/LiveAgent-help-desk-2048x1010.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/LiveAgent-help-desk-1200x592.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">LiveAgent Helpdesk<\/figcaption><\/figure><\/div>\n\n\n<p>With individual tickets, customer service agents are able to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add custom tags;<\/li>\n\n\n\n<li>View and edit user data if necessary;<\/li>\n\n\n\n<li>View the full ticket history with previous conversations;<\/li>\n\n\n\n<li>Send saved responses or predefined answers.<\/li>\n<\/ul>\n\n\n\n<p>If you\u2019re accustomed to running your customer support conversations in a live chat, LiveAgent can be a bit of a shock. The ticket window looks less like WhatsApp and more like Gmail. Who knew email can be such a design inspiration in 2021:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/LiveAgent-help-desk_1-1024x503.png\" alt=\"liveagent helpdesk\" class=\"wp-image-8332\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/LiveAgent-help-desk_1-1024x503.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/LiveAgent-help-desk_1-300x147.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/LiveAgent-help-desk_1-768x377.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/LiveAgent-help-desk_1-1536x755.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/LiveAgent-help-desk_1-2048x1006.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/LiveAgent-help-desk_1-1200x590.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">LiveAgent Helpdesk Ticket<\/figcaption><\/figure><\/div>\n\n\n<p>LiveAgent also helps you automate parts of your workflow based on time- and action-based rules. For example, you can automatically close or tag tickets if they\u2019re not solved for a week. There are even specific rules that automatically assign SLA levels to your tickets.<\/p>\n\n\n\n<p>As a bit of simple fun, LiveAgent includes a \u2018gamification\u2019 feature that allows your team members to gain badges and level-up based on their performance. Will it increase your productivity? Who knows \u2014 but it\u2019s certainly a great way to make the hours go by.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Price<\/h3>\n\n\n\n<p>LiveAgent conveniently offers just three subscription plans \u2014 <em>Ticket, Ticket + Chat<\/em>, and <em>All-inclusive<\/em>, so you won\u2019t spend hours comparing different plans (hi Freshdesk).<\/p>\n\n\n\n<p>The basic <em>Ticket <\/em>subscription plan costs <strong>$15\/mo<\/strong> per agent if billed monthly and includes email ticketing, knowledge base, and contact forms. What\u2019s pretty awesome, LiveAgent doesn\u2019t lock workflow automations under a more expensive plan, so you\u2019ll be able to take full advantage of them even if you don\u2019t upgrade.<\/p>\n\n\n\n<p>However, you will need to upgrade if you need a live chat (<strong>$29\/mo<\/strong> if billed monthly) or call center features. The latter plan called <em>All-inclusive <\/em>will set you back <strong>$39\/mo<\/strong> per agent if billed monthly, and you\u2019ll have access to the full platform\u2019s functionality including things like advanced reports.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Verdict<\/h3>\n\n\n\n<p>LiveAgent is probably the best option for people who are used to email customer support. As a dedicated solution, it\u2019s not as engrossing as Zendesk or Freshdesk, and it doesn\u2019t look as modern as HelpCrunch \u2014 but if you\u2019re living in your email inbox, LiveAgent\u2019s dashboard will look like home.<\/p>\n\n\n\n<p>What\u2019s more important, their pricing policy is SMB-friendly. Even the most basic subscription plans include live chat and automations, which is rather rare for help desk software.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5) Kayako \u2014 fully-featured but simple help desk software<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.kayako.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kayako<\/a> is one of the oldest small business help desk software out there. It was founded way, way back in 2001 and stays popular up to date.<\/p>\n\n\n\n<p>(Just imagine, many businesses evaluating Kayako for their team employ people who were not even <em>alive <\/em>when it launched.)<\/p>\n\n\n\n<p>Considering this, it\u2019s a pretty great achievement that Kayako managed to keep their platform pretty straightforward and not bloat it with non-essential features and dated UI:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2776\" height=\"1014\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/12\/Kayako-inbox.png\" alt=\"kayako helpdesk inbox\" class=\"wp-image-3472\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/12\/Kayako-inbox.png 2776w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/12\/Kayako-inbox-300x110.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/12\/Kayako-inbox-768x281.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/12\/Kayako-inbox-1024x374.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/12\/Kayako-inbox-1200x438.png 1200w\" sizes=\"auto, (max-width: 2776px) 100vw, 2776px\" \/><figcaption class=\"wp-element-caption\">Kayako Helpdesk Inbox<\/figcaption><\/figure>\n\n\n\n<p>As a help desk tool, Kayako allows customer support reps to perform pretty much the same actions as other solutions on the list:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access user data including customer journey and recent activity;<\/li>\n\n\n\n<li>Assign types and priorities to your tickets;<\/li>\n\n\n\n<li>Change statuses from open to pending and completed;<\/li>\n\n\n\n<li>Send saved responses (aka macros) to customers;<\/li>\n\n\n\n<li>Leave private notes for your teammates.<\/li>\n<\/ul>\n\n\n\n<p>Agents can also see who else is viewing their ticket in real-time, and Kayako allows you to add up to 5 collaborators for free. Collaborators are able to discuss tickets with other agents, but can\u2019t talk to customers directly. What\u2019s pretty cool, Kayako allows you to keep the conversation in one thread, even if the customer is switching channels (starting with live chat and switching to email, and so on).&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"617\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/12\/Kayako-ticket-sample-1024x617.png\" alt=\"\" class=\"wp-image-3473\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/12\/Kayako-ticket-sample-1024x617.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/12\/Kayako-ticket-sample-300x181.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/12\/Kayako-ticket-sample-768x463.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/12\/Kayako-ticket-sample-1200x723.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Kayako Helpdesk Inbox<\/figcaption><\/figure>\n\n\n\n<p>Kayako\u2019s also pretty big on automation, offering trigger-based workflows for routine tasks, automatic reminders and notifications for agents, and more. And as with any other platform on this list, you\u2019ll get access to SLA reporting and various customer success insights.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Price<\/h3>\n\n\n\n<p>The basic <em>Inbox <\/em>plan costs <strong>$15\/mo<\/strong> per agent if paid annually. It includes email, live chat, and social media functionality right away, making it a good value for a small- to mid-size business.<\/p>\n\n\n\n<p>However, event- and time-based automations, as well as custom conversation views are only available in the <em>Growth<\/em> subscription (<strong>$30\/mo<\/strong> per agent if paid annually). And if your business depends on Salesforce, you\u2019ll be stuck with the <em>Scale<\/em> plan that sets you back <strong>$60\/mo<\/strong> per agent if paid annually.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Verdict<\/h3>\n\n\n\n<p>Kayako is a bit less exciting than the other tools on this list, and it doesn\u2019t include fun features like gamification or a chat-like interface. But it\u2019s robust and comes with an intuitive and customizable help desk interface. I mean it\u2019s a help desk to its core.<\/p>\n\n\n\n<p>If the pricing makes sense to you, it\u2019s a great option.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6) Help Scout \u2014 a shared mailbox for different teams, emails, and brands&nbsp;<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.helpscout.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Help Scout<\/a> is a perfect small business help desk system for those who want to keep customer correspondence from emails and phone under one roof. A user-friendly interface won&#8217;t let you blunder away an important message: you see its waiting time, a sender, and a conversation&#8217;s number in your mailbox (this is how they call their help desk feature).&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"505\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/help-scout-help-desk-1-1024x505.png\" alt=\"help scout helpdesk\" class=\"wp-image-8333\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/help-scout-help-desk-1-1024x505.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/help-scout-help-desk-1-300x148.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/help-scout-help-desk-1-768x379.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/help-scout-help-desk-1-1536x758.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/help-scout-help-desk-1-2048x1011.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/help-scout-help-desk-1-1200x592.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Help Scout Helpdesk<\/figcaption><\/figure><\/div>\n\n\n<p>Among a basic toolset Help Scout&#8217;s mailbox provides (I mean, you see all unassigned, assigned, and closed messages), it involves other strong points, such as:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mailbox editing\u00a0<\/li>\n\n\n\n<li>Creating canned responses<\/li>\n\n\n\n<li>Adding custom fields<\/li>\n\n\n\n<li>Enabling auto reply<\/li>\n\n\n\n<li>Creating tags\u00a0<\/li>\n\n\n\n<li>Building customer properties\u00a0<\/li>\n\n\n\n<li>Enabling satisfaction ratings\u00a0<\/li>\n\n\n\n<li>Adding teammates to your inbox board<\/li>\n<\/ul>\n\n\n\n<p>This small business help desk system has also a report feature. Thanks to it, you can monitor such key-note <a href=\"https:\/\/helpcrunch.com\/blog\/customer-service-metrics\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer service metrics<\/a> as first response time, resolution time, or response time for email support. Besides, there is a company report which tells you how many clients are helped, how many conversations you have per day, and their happiness score.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"509\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/help-scout_helpdesk-1-1-1024x509.png\" alt=\"help scout reports\n\" class=\"wp-image-8334\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/help-scout_helpdesk-1-1-1024x509.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/help-scout_helpdesk-1-1-300x149.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/help-scout_helpdesk-1-1-768x382.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/help-scout_helpdesk-1-1-1536x763.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/help-scout_helpdesk-1-1-2048x1017.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/help-scout_helpdesk-1-1-1200x596.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Help Scout Reports<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Price<\/h3>\n\n\n\n<p>There are 3 pricing tiers: <em>Standard<\/em> (<strong>$20\/mo<\/strong>), <em>Plus<\/em> (<strong>$35\/mo<\/strong>), and <em>Company<\/em> (<strong>custom price<\/strong>). The numbers are specified if billed annually.&nbsp;<\/p>\n\n\n\n<p>Striking is that Help Scout provides also a certain Startup and a Basic plan ideal for small businesses who aren&#8217;t ready for a major stride yet. A 15-day free trial is available, too.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Verdict<\/h3>\n\n\n\n<p>The ticketing system for a small business should be intuitive and affordable. Help Scout proves to be just like that. Lots of pricing plan options and a solid bare minimum: what&#8217;s not to like if you&#8217;re just getting started?&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7) GrooveHQ \u2014 a unified inbox for email, media, chat, and phone support<\/h3>\n\n\n\n<p>If you want unpacked onboarding information from the very start, <a href=\"https:\/\/www.groovehq.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">GrooveHQ<\/a> might be your go-to solution. This help desk software for small businesses gives a whole bunch of pre-loaded conversations in your inbox the moment you create it. This way, you see the whole picture and get ready for real-world communication. A really nice-to-have trick to walk a user through the basics, so take good note.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"508\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/groove-help-desk-1-1024x508.png\" alt=\"GrooveHQ inbox\" class=\"wp-image-8335\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/groove-help-desk-1-1024x508.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/groove-help-desk-1-300x149.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/groove-help-desk-1-768x381.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/groove-help-desk-1-1536x762.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/groove-help-desk-1-2048x1016.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2021\/04\/groove-help-desk-1-1200x595.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">GrooveHQ Helpdesk Inbox<\/figcaption><\/figure><\/div>\n\n\n<p>Like with any other software we discussed today, Groove lets you see all sorts of customer data ranging from a phone number, location, or timezone to company&#8217;s social media accounts, company information, and browser info.&nbsp;<\/p>\n\n\n\n<p>Speaking of other components the Grove&#8217;s dashboard offers, they almost bear a certain resemblance to the ones of HelpCrunch:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All inbox messages are gathered in one place;\u00a0<\/li>\n\n\n\n<li>A knowledge base is accessible right from this interface;<\/li>\n\n\n\n<li>Report data on conversations, team&#8217;s productivity, agents, and team overview is at your fingertips;\u00a0<\/li>\n\n\n\n<li>Layout changing (either 3- or 4-column view);<\/li>\n\n\n\n<li>A chat button can be reached from the dashboard and installed in just a few clicks;<\/li>\n\n\n\n<li>Profile settings along with Organization, Integrations, and Custom Fields can be reached in no time.<\/li>\n<\/ul>\n\n\n\n<p>Sure thing, such niceties as chat tagging, agent assigning, or a knowledge base integration remain, and they all can be installed down the line as you explore your inbox.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Price<\/h3>\n\n\n\n<p>The given ticketing system for a small business might be the biggest bang for your buck. There are <em>Starter<\/em>, <em>Plus<\/em>, and <em>Pro<\/em> packages (<strong>$12\/mo<\/strong>, <strong>$20\/mo<\/strong>, and <strong>$35\/mo<\/strong> respectively if billed annually). Groove also offers an Early Stage Startups plan for less than 10 employees.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Verdict<\/h3>\n\n\n\n<p>My verdict is loud and clear: if you&#8217;re an up-and-comer and want to dip your toe, Groove might be just the thing. Its mockup dashboard messages and all the explanations won&#8217;t go amiss at first blush.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Final words<\/h2>\n\n\n\n<p>As you can see from this list, there\u2019s no shortage of help desk platforms. 14 years after Zendesk\u2019s launch, there\u2019s a whole world of powerful (and affordable) small business ticketing systems that will make your customer service team more productive and customers happier.<\/p>\n\n\n\n<p>If you plan to grow (who doesn\u2019t?), investing in a help desk platform is one of the best ways to make sure your business is successful a year, five years, or a decade from now.&nbsp;<\/p>\n\n\n\n<p>Remember the stats from the first paragraph of this article. Excellent support directly translates into more revenue, so just <a href=\"https:\/\/helpcrunch.com\/signup.html\" target=\"_blank\" rel=\"noreferrer noopener\">sign up for a free 14-day trial with HelpCrunch<\/a> and start building your all-star customer service this minute.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trying to find the best help desk software for your small business? Check these 5 equally great options.<\/p>\n","protected":false},"author":6,"featured_media":8322,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":"","ub_ctt_via":"","footnotes":""},"categories":[93],"tags":[],"class_list":["post-3455","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service"],"featured_image_src":"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/12\/help-desk-software-for-small-business-featured.png","author_info":{"display_name":"Anastasiia Khlystova","author_link":"https:\/\/helpcrunch.com\/blog\/author\/anastasiia\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>7 Best Help Desk Software for a Small Business<\/title>\n<meta name=\"description\" content=\"Pick the best help desk software to keep your conversations with customers in one place. Look through an array of features: we&#039;ll help with the choice.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/helpcrunch.com\/blog\/best-help-desk-software\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"7 Best Help Desk Software for a Small Business\" \/>\n<meta property=\"og:description\" content=\"Pick the best help desk software to keep your conversations with customers in one place. 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