Just to be clear. When we say canned response, we don\u2019t mean those automatic generic phrases like “We received your request and will get back to you as soon as possible. Your ticket number is 345678.”<\/p>\n\n\n\n
This is not a canned response. This is an auto-response (and one of the worst, for that matter). People are prejudiced against canned replies because they imagine them as robotic and impersonal, as in the example above. But nothing can be further from the truth if you spend the time perfecting a quality draft. Canned responses shouldn\u2019t be impersonal, non-descriptive, or irritating. They should be witty and helpful and always personalized.<\/p>\n\n\n\n
Of course, not everyone has that time. So, you have an opportunity to be better than the competition. We\u2019ve created 17 customer service canned responses suitable for chat and email conversations.<\/p>\n\n\n\n
Canned responses are quick replies to common questions you can save in your customer service tool and refer to whenever needed.<\/p>\n\n\n\n
Let\u2019s say you work as a support operator. You receive tons of requests daily, manage four to five conversations simultaneously (a typical day in customer support), and constantly answer hundreds of questions. Customer expectations are that you will handle it all simultaneously.<\/p>\n\n\n\n
Let\u2019s be honest: many of those requests are common customer questions. How do I add a credit card to my account? We subscribed by mistake. Please give me a refund. How long is the shipping?<\/p>\n\n\n\n