{"id":13538,"date":"2023-02-15T13:45:40","date_gmt":"2023-02-15T13:45:40","guid":{"rendered":"https:\/\/helpcrunch.com\/blog\/?p=13538"},"modified":"2025-03-05T17:00:55","modified_gmt":"2025-03-05T17:00:55","slug":"chat-widgets","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/blog\/chat-widgets\/","title":{"rendered":"9 Leading \u0421hat Widgets to Run on Your Website"},"content":{"rendered":"\n

I don’t know if it’s an occupational hazard of mine but every time I navigate a website, I try to catch the sight of a chat widget with my eyes. How lucky am I when it shows! And how UN<\/em>lucky is the business when it doesn’t provide such a convenient method of communication (not that I am starting to curse the brand for it!). <\/p>\n\n\n\n

Come to think of it, this little window at the corner of a website page has become part and parcel of the modern Internet user’s experience. No wonder! It offers a handy way for customers to contact you in real-time, encourages their self-service, and boosts conversions.<\/p>\n\n\n\n

But how to decide on the chat box for a website when the market provides them in spades? \ud83e\udd14<\/p>\n\n\n\n

HelpCrunch jumps in to help! Like there could be another option\u2026Anyway, we gathered user-friendly widgets in case you’re stretched for time. Take it away! \ud83d\ude09 <\/p>\n\n\n\n\n\n

What is a chat widget?<\/h2>\n\n\n\n

A chat widget is part of the website’s under-the-hood and looks like a small window. Generally, it’s used for an instant connection between a potential customer and a business’ human representative<\/strong>. <\/p>\n\n\n\n

This window usually arises at the bottom right corner of the screen. However, its placement is totally up to the brand. One thing to remember is that it shouldn’t interfere with the rest of the page’s components. For instance, if it’s a checkout page, make sure your widget doesn’t block the sections where a client should fill out their contact and billing details.<\/p>\n\n\n\n

How does it work? Everything is simple: a website visitor clicks the widget, it gets started, and there are two options from here:<\/p>\n\n\n\n

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  1. If the widget is proactive, a company reaches out to the visitor and initiates the dialogue;<\/li>\n\n\n\n
  2. If the widget is reactive, the visitor is supposed to make the first step. <\/li>\n<\/ol>\n\n\n\n

    Is a chat widget the same thing as a chatbot widget?<\/h2>\n\n\n\n

    Before you say that a chat widget<\/em> and a chatbot widget <\/em>are like two peas in a pod, I will stop you right here. While they do have a number of similarities, there are differences you would like to go over first. Let’s look closely at the state of things in this chart: <\/p>\n\n\n\n

    Chat widget<\/strong><\/td>Common features<\/strong><\/td>Chatbot widget<\/strong><\/td><\/tr>
    <\/td>Part of a website’s interface representing a small window at the corner of the screen<\/td><\/td><\/tr>
    Used by a human representative<\/td><\/td>Has a robot behind the curtains that mimics human interaction <\/td><\/tr>
    <\/td>Can be created without a single string of code (in most cases)<\/td><\/td><\/tr>
    Operates with a human representative who can guide a customer through more complex issues<\/td><\/td>Operates with simple keywords and phrases for a customer to choose from <\/td><\/tr>
    <\/td>Allows integrations with messengers for better customer communication and experience <\/td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    Technical characteristics of a solid chat widget<\/h2>\n\n\n\n

    Statistics show that almost 8%<\/a> of users will respond to a popup box that invites them to a conversation. However, only 2% of customers will actually open a widget and type their questions. <\/p>\n\n\n\n

    All in all, having a chat box widget on your website wouldn’t be amiss. What special characteristics should it own? Let’s scrutinize the main features and capabilities any good chat widget should obtain. <\/p>\n\n\n\n

    Automatization. <\/strong>A solid widget should have functionalities for chat routing, setting up canned responses, sending chat rating, and adopting chatbots \u2013 in other words, it should do everything possible to encourage a smooth user experience.<\/p>\n\n\n\n

    Trouble-free setup. <\/strong>Preparation for communicating with clients shouldn’t be biting. In fact, a fair share of software offers codeless installation. This approach allows you to embed a website chat widget without having to pull your hair out. <\/p>\n\n\n\n

    Ease of use. <\/strong>This point should be flawless both on a customer’s and business end. The former should be able to 1) find your widget once your website without a hitch and 2) drop you a line there, without having to go through trials. The latter is supposed to 1) tweak the widget so that it matches its bottom line and 2) be able to answer a client in a timely manner.<\/p>\n\n\n\n

    Full customization. <\/strong>I don’t know about you but a really cool widget where I can see friendly customer service faces gladdens my eye. And it’s not just me! 57%<\/a> of consumers prefer talking to a real person in live chat. That is why choose the software that makes it possible to change the company logo, add agents’ photos, edit team status texts, etc.<\/p>\n\n\n\n

    9 best chat widgets to install on your website <\/h2>\n\n\n\n

    1. HelpCrunch<\/h3>\n\n\n\n

    HelpCrunch<\/a> produces customer service software with seamless communications in mind and the whole nine yards. Plus, we think that users should be able to contact you effortlessly, be it in-app or on the website’s page. That is why our chat widget makes it 100% possible:<\/p>\n\n\n

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    \"\"<\/figure><\/div>\n\n\n

    What’s so special about it? Everything! No kidding. First, it’s all about user-friendliness. Our chat box for websites offers a sleek start screen and comprises all the modules which help a customer interact with it (you can disable the modules at any moment and shuffle them in any order):<\/p>\n\n\n\n