{"id":12790,"date":"2025-12-12T14:07:00","date_gmt":"2025-12-12T14:07:00","guid":{"rendered":"https:\/\/helpcrunch.com\/blog\/?p=12790"},"modified":"2026-01-15T13:35:56","modified_gmt":"2026-01-15T13:35:56","slug":"knowledge-base-saas","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/blog\/knowledge-base-saas\/","title":{"rendered":"SaaS Knowledge Base: What It Is and Why It Matters with 9 Best Examples"},"content":{"rendered":"\n<p>What would you instead do if you faced an issue and your Internet provider, a movie streaming service, or *<em>insert your option<\/em>* had no communication channel? Or the ones that they provide, like, a live chat or email, are, nicely put, not the case?&nbsp;<\/p>\n\n\n\n<p>I prefer scouring their SaaS knowledge base (<em>Software as a Service<\/em>). Why? It&#8217;s time-consuming but convenient, and there&#8217;s no need to talk to a person. If you support my idea, congrats: we&#8217;re among <a href=\"https:\/\/www.notifyvisitors.com\/pb\/blog\/knowledge-base-statistics\" target=\"_blank\" rel=\"noreferrer noopener\">91%<\/a> of people who would do exactly the same! \ud83d\udc4f&nbsp;What&#8217;s an effective knowledge base in a SaaS language? What should it look like? These questions might not have been on your mind, but if you <em>are<\/em> on this post, you definitely seek answers. And we&#8217;re here to provide you with them. Read on!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is a SaaS knowledge base?<\/h2>\n\n\n\n<p>A SaaS knowledge base is a well-packed company resource center that can encourage both visitors&#8217; self-service and expand employee expertise. It means there are two types of knowledge bases \u2013 an internal knowledge base and an external one. It contains specific information about a product\/service, its technical specifications, educational content, and solution approaches.&nbsp;<\/p>\n\n\n\n<p>A SaaS knowledge base is a part of <a href=\"https:\/\/helpcrunch.com\/blog\/saas-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">SaaS support<\/a> \u2014 the customer service strategies you implement to ensure that leads landing on your website convert into paying customers, while existing customers seeking assistance remain satisfied with your brand&#8217;s support and are more likely to stay loyal, rather than switch to competitors.<\/p>\n\n\n\n<p>What materials can you add to this help center? Guide or anything you may find useful to your audience and staff:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Basic product documentation<\/strong> \u2013 here, you can include the list of its key features, press releases, and general docs.<\/li>\n\n\n\n<li><strong>Usage tips <\/strong>\u2013 everything from pointers, common tricks, and product manuals. In a nutshell, they could make life easier for your customer support team.<\/li>\n\n\n\n<li><strong>Video tutorials<\/strong> \u2013 this is my favorite section, as it&#8217;s better to show how everything works rather than throwing thousands of incomprehensible words at a consumer.&nbsp;<\/li>\n\n\n\n<li><strong>Updates <\/strong>\u2013 many SaaS businesses have a stand-alone page, release notes, or a website section called <a href=\"https:\/\/helpcrunch.com\/news\/\" target=\"_blank\" rel=\"noreferrer noopener\">What&#8217;s new<\/a> or alike, informing people about recent developments and improvements.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What should be included in a knowledge base?<\/h2>\n\n\n\n<p>Having a user-friendly external knowledge base is crucial for SaaS companies. It&#8217;s like a hub with self-service resources, answering customer inquiries and guiding people on using the product effectively. Here&#8217;s what you should include to make it actually valuable:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>FAQs:<\/strong> Organize a section with common questions, from setup to troubleshooting.<\/li>\n\n\n\n<li><strong>Tutorials and guides:<\/strong> Provide step-by-step instructions to help people make the most of your product.<\/li>\n\n\n\n<li><strong>Troubleshooting: <\/strong>Offer quick fixes for common issues.<\/li>\n\n\n\n<li><strong>Best practices:<\/strong> Share tips to optimize the user experience.<\/li>\n\n\n\n<li><strong>Updates:<\/strong> Keep users informed about new features and enhancements.<\/li>\n\n\n\n<li><strong>Videos:<\/strong> Use them and visuals to explain complex topics.<\/li>\n\n\n\n<li><strong>Search feature:<\/strong> Add a powerful search bar for easy navigation.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"3234\" height=\"962\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/HelpCrunch-knowledge-base-search-bar.png\" alt=\"HelpCrunch knowledge base search bar\" class=\"wp-image-14989\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/HelpCrunch-knowledge-base-search-bar.png 3234w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/HelpCrunch-knowledge-base-search-bar-300x89.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/HelpCrunch-knowledge-base-search-bar-1024x305.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/HelpCrunch-knowledge-base-search-bar-768x228.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/HelpCrunch-knowledge-base-search-bar-1536x457.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/HelpCrunch-knowledge-base-search-bar-2048x609.png 2048w\" sizes=\"auto, (max-width: 3234px) 100vw, 3234px\" \/><\/figure><\/div>\n\n\n<p>So, make sure to invest in a top-notch knowledge base software that will set your SaaS company apart. And we&#8217;ll show you some examples later. \ud83d\ude09<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why do SaaS companies need a knowledge base?<\/h2>\n\n\n\n<p>A comprehensive external knowledge base is not just a luxury but a strategic necessity. A knowledge base serves as a treasure trove of information, empowering users and your customer support team.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Empowering clients:<\/strong> Self-help resources give people instant access to answers, guides, and tutorials. They can find solutions at their convenience, boosting satisfaction and saving time.<\/li>\n\n\n\n<li><strong>Scaling support efforts:<\/strong> A knowledge base lets your team handle common questions efficiently, freeing time for more complex concerns.<\/li>\n\n\n\n<li><strong>Building trust and credibility:<\/strong> A well-structured help center instills confidence in your brand. People trust your expertise and view you as a reliable source in your industry which helps to boost customer acquisition.<\/li>\n\n\n\n<li><strong>Streamlining onboarding:<\/strong> The smoother the process, the better the retention rates. Follow the <a href=\"https:\/\/helpcrunch.com\/blog\/client-onboarding-checklist\/\" target=\"_blank\" rel=\"noreferrer noopener\">SaaS onboarding checklist<\/a> to achieve the best results. With a knowledge base, you can create guides to help new users get started quickly, ensuring a positive experience.<\/li>\n\n\n\n<li><strong>Reducing support costs: <\/strong>By empowering people to find answers on their own, you can lower support costs and use resources more efficiently.<\/li>\n<\/ul>\n\n\n\n<p>To sum up, a knowledge base makes people happier and keeps them coming back. Plus, it shows you know your stuff. Also, consider creating a top-notch internal knowledge base to enhance your support team and shine among competitors.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Key attributes of a stunning SaaS knowledge base<\/h2>\n\n\n\n<p>SaaS knowledge base solution gives more than just self-service opportunities. It walks a visitor through the product&#8217;s behind-the-scenes. At the end of the day, everything comes down to how quickly people can find your library, how you store info, and if the UI\/UX is smooth, even in mobile apps. Let me dive deeper into the major attributes a badass knowledge base for SaaS should possess:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Overall appearance<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Just like the customer support team is the &#8220;face&#8221; of a company, a knowledge base is the &#8220;window&#8221; to your brand&#8217;s identity. And I mean all customization options \u2013 its color scheme, motto, fonts, and copy style \u2013 everything that would tell a consumer, &#8220;<em>This is it! This knowledge base is definitely part of the X company!<\/em>&#8220;.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Visibility&nbsp;<\/strong><\/li>\n<\/ul>\n\n\n\n<p>You must keep people from getting lost in broad daylight. Your help center should be easy to see on your website, mobile apps, or anywhere else. For instance, we at <a href=\"https:\/\/helpcrunch.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">HelpCrunch<\/a> \u2013 a full-house customer communication platform worth your attention \u2013 provide a knowledge base option not only as an independent website page but also as a chat widget seamless integration (more on that coming later on \ud83d\ude0f).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"486\" height=\"792\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Knowledge-Base-in-the-chat-widget-1.png\" alt=\"Knowledge Base in the chat widget\" class=\"wp-image-14991\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Knowledge-Base-in-the-chat-widget-1.png 486w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Knowledge-Base-in-the-chat-widget-1-184x300.png 184w\" sizes=\"auto, (max-width: 486px) 100vw, 486px\" \/><\/figure><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Navigation&nbsp;&nbsp;<\/strong><\/li>\n<\/ul>\n\n\n\n<p>I doubt you could surf a SaaS knowledge base without a clear and simple navigation system (unless you would want to find yourself in a maze). For that, consider a strict division of categories\/subcategories and sections\/subsections, and name articles properly so that your visitors won&#8217;t rack their brains once they land on the page. No clue how to architect them? Wait for our SaaS knowledge base examples \u2013 you&#8217;ll love them!<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Easy search&nbsp;<\/strong><\/li>\n<\/ul>\n\n\n\n<p>From where I stand, an online knowledge base&#8217;s search function is usually underrated. Business owners tend to ignore it, relying solely on consumers and their magical skills to comb through stuff. To make your resource hub a success, provide a noticeable search box and set up SERP-like mechanisms for customer satisfaction, at the very least.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Brushed-up articles&nbsp;<\/strong><\/li>\n<\/ul>\n\n\n\n<p>A SaaS company can say goodbye to the clientele if its knowledge base info is stale and outdated. Analyze and review it regularly and make it a &#8220;windmill process&#8221;: new bits of information arrive, you check them out, write an article draft, and post it. This is the only way to preserve credibility in the people&#8217;s eyes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9 top SaaS knowledge base examples to pick up<\/h2>\n\n\n\n<p>Finally, we&#8217;re approaching the funniest (and most important) part of the story: SaaS knowledge base examples. We split nine great software-as-a-service companies into two broad categories \u2013 the first could assist you in creating a knowledge base, and the second is arousing your inspiration and creativity. Multiple variations of assembling a help center \u2013 you should see them! \ud83d\udc40<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Tools to create a killer knowledge base<\/h3>\n\n\n\n<p>1. <strong>HelpCrunch<\/strong><\/p>\n\n\n\n<p>Who else would top the list of the greatest SaaS knowledge base examples? \ud83d\ude07 I don&#8217;t mean to brag, but let me share nuanced details on HelpCrunch.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2886\" height=\"1418\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/mkb-from-hc-1.png\" alt=\"HelpCrunch SaaS knowledge base\" class=\"wp-image-12796\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/mkb-from-hc-1.png 2886w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/mkb-from-hc-1-300x147.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/mkb-from-hc-1-1024x503.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/mkb-from-hc-1-768x377.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/mkb-from-hc-1-1536x755.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/mkb-from-hc-1-2048x1006.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/mkb-from-hc-1-1200x590.png 1200w\" sizes=\"auto, (max-width: 2886px) 100vw, 2886px\" \/><\/figure><\/div>\n\n\n<p>Apart from a <a href=\"https:\/\/helpcrunch.com\/knowledge-base.html\" target=\"_blank\" rel=\"noreferrer noopener\">multilingual knowledge base<\/a> (which is already a huge pro point for a SaaS business nowadays), we work hard to deliver a live chat, a code-free chatbot, a shared inbox, a popup builder, and email marketing specs. All you need to build a strong customer success strategy.<\/p>\n\n\n\n<p>I know: you would want me to tell you everything about them. However, we&#8217;re here to break down the help center.<\/p>\n\n\n\n<p>HelpCrunch&#8217;s knowledge base software is about convenience and a smart approach to storing and processing data. Key takeaways are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Convenient text editor <\/strong>where you can monitor the article versioning;<\/li>\n\n\n\n<li><strong>Easy-to-digest information tree<\/strong> with sections, categories, and subcategories for a proper <a href=\"https:\/\/helpcrunch.com\/blog\/knowledge-management-system\/\" target=\"_blank\" rel=\"noreferrer noopener\">knowledge management system<\/a>;<\/li>\n\n\n\n<li><strong>Multilingual articles <\/strong>for content localization and building bridges with different audiences across the globe;<\/li>\n\n\n\n<li><strong>Search Engine Optimization (SEO)<\/strong>, <a href=\"https:\/\/helpcrunch.com\/blog\/knowledge-base-seo\/\" target=\"_blank\" rel=\"noreferrer noopener\">knowledge base SEO activities<\/a> can help you rank high in SERP;<\/li>\n\n\n\n<li><strong>Live chat widget integration<\/strong> provides extra convenience for clients looking for information on your website (you can also localize your knowledge base option in the widget!).<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2774\" height=\"1406\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/helpcrunch-kb-infirmation-tree-1.png\" alt=\"HelpCrunch SaaS knowledge base categories feature\" class=\"wp-image-12316\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/helpcrunch-kb-infirmation-tree-1.png 2774w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/helpcrunch-kb-infirmation-tree-1-300x152.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/helpcrunch-kb-infirmation-tree-1-1024x519.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/helpcrunch-kb-infirmation-tree-1-768x389.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/helpcrunch-kb-infirmation-tree-1-1536x779.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/helpcrunch-kb-infirmation-tree-1-2048x1038.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/helpcrunch-kb-infirmation-tree-1-1200x608.png 1200w\" sizes=\"auto, (max-width: 2774px) 100vw, 2774px\" \/><\/figure><\/div>\n\n\n<p>If you&#8217;re wondering, the HelpCrunch knowledge base for SaaS will cost you <strong>$12\/month<\/strong> for the Basic package. Take my word for it: this pricing is as transparent as anything could ever be. Sure thing, you get a chat, including an app widget, auto messages, and a shared inbox for your correspondence, to name a few. And with the premium plan, you get much more. How about <a href=\"https:\/\/helpcrunch.com\/signup.html\" target=\"_blank\" rel=\"noreferrer noopener\">signing up for a free 14-day trial<\/a> and seeing everything yourself? \ud83d\ude09&nbsp;<\/p>\n\n\n\n<p>2. <strong>Confluence by Atlassian<\/strong><\/p>\n\n\n\n<p>Next up in our knowledge base examples list is Confluence by Atlassian. By the way, this giant has always had a brilliantly developed knowledge base SaaS environment. When in the main Atlassian resource center, frustrated customers can search for info product-by-product. For instance, if you have troubles with Trello, there is a specially made Trello board, if it&#8217;s Jira that puzzles you, go ahead and check out the Jira knowledge base.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2886\" height=\"1408\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/confluence-kb-1.png\" alt=\"Atlassian SaaS knowledge base\" class=\"wp-image-12800\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/confluence-kb-1.png 2886w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/confluence-kb-1-300x146.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/confluence-kb-1-1024x500.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/confluence-kb-1-768x375.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/confluence-kb-1-1536x749.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/confluence-kb-1-2048x999.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/confluence-kb-1-1200x585.png 1200w\" sizes=\"auto, (max-width: 2886px) 100vw, 2886px\" \/><\/figure><\/div>\n\n\n<p>If we glimpse at the features in the Confluence SaaS knowledge base, there are four major points:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Knowledge management <\/strong>\u2013 you can harness your company&#8217;s knowledge by creating an information hierarchy of your dreams;<\/li>\n\n\n\n<li><strong>Collaboration <\/strong>\u2013 Confluence lets you team up with your crew and work together on projects with private notes, roadmaps, etc.;<\/li>\n\n\n\n<li><strong>Social network <\/strong>\u2013 here, you can actually communicate with your fellow employees by mentioning them in the docs, get instant feedback, and nurture the company&#8217;s culture;<\/li>\n\n\n\n<li><strong>Templates <\/strong>\u2013 Confluence makes it possible to use ready-made article patterns for time-saving&#8217;s sake.<\/li>\n<\/ul>\n\n\n\n<p>The key takeaways are that when you land on the Confluence knowledge base, they show only recently created and updated articles, but you can use their search bar for more.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2886\" height=\"1418\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/confluence_kb1-1-1.png\" alt=\"Confluence SaaS knowledge base\" class=\"wp-image-12804\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/confluence_kb1-1-1.png 2886w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/confluence_kb1-1-1-300x147.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/confluence_kb1-1-1-1024x503.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/confluence_kb1-1-1-768x377.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/confluence_kb1-1-1-1536x755.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/confluence_kb1-1-1-2048x1006.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/confluence_kb1-1-1-1200x590.png 1200w\" sizes=\"auto, (max-width: 2886px) 100vw, 2886px\" \/><\/figure>\n\n\n\n<p>3. <strong>Wix<\/strong><\/p>\n\n\n\n<p>Being a free website builder, Wix is a SaaS company providing a knowledge base option with simplicity and elegance in mind. This black-and-white color range feels rich enough, and the contrasting navigation bar encourages you to start searching.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"3808\" height=\"1944\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Wix-knowledge-base-saas.png\" alt=\"Wix SaaS knowledge base\" class=\"wp-image-14992\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Wix-knowledge-base-saas.png 3808w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Wix-knowledge-base-saas-300x153.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Wix-knowledge-base-saas-1024x523.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Wix-knowledge-base-saas-768x392.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Wix-knowledge-base-saas-1536x784.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Wix-knowledge-base-saas-2048x1046.png 2048w\" sizes=\"auto, (max-width: 3808px) 100vw, 3808px\" \/><\/figure><\/div>\n\n\n<p>I like Wix&#8217;s modesty the most: no images on the page, just a grid layout where the info is vividly shown. When we take a peek inside, there&#8217;s <em>In This Article<\/em> section jumping out at you. It&#8217;s a little trick not only for a SaaS knowledge base but for everyone else: to display a dynamic table of contents.&nbsp;<\/p>\n\n\n\n<p>Besides, Wix made a shrewd move by inserting the blog-inspired <em>Related <\/em>module so users can see other topics. Take good notice as this way, you can create a comprehensive experience for clients. So, the key takeaways: minimalism, dynamic lists, and a module with additional information on the topic.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"3808\" height=\"1970\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Wix-knowledge-base-editor-guide.png\" alt=\"Wix SaaS knowledge base editor guide\" class=\"wp-image-14993\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Wix-knowledge-base-editor-guide.png 3808w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Wix-knowledge-base-editor-guide-300x155.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Wix-knowledge-base-editor-guide-1024x530.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Wix-knowledge-base-editor-guide-768x397.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Wix-knowledge-base-editor-guide-1536x795.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Wix-knowledge-base-editor-guide-2048x1059.png 2048w\" sizes=\"auto, (max-width: 3808px) 100vw, 3808px\" \/><\/figure><\/div>\n\n\n<p>4. <strong>Bloomfire<\/strong><\/p>\n\n\n\n<p>I don&#8217;t know about you, but Christmas was around the corner when I first ran into this help center.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2886\" height=\"1428\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/bloomfire-kb-1-1.png\" alt=\"Bloomfire SaaS knowledge base\" class=\"wp-image-12810\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/bloomfire-kb-1-1.png 2886w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/bloomfire-kb-1-1-300x148.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/bloomfire-kb-1-1-1024x507.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/bloomfire-kb-1-1-768x380.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/bloomfire-kb-1-1-1536x760.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/bloomfire-kb-1-1-2048x1013.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/bloomfire-kb-1-1-1200x594.png 1200w\" sizes=\"auto, (max-width: 2886px) 100vw, 2886px\" \/><\/figure><\/div>\n\n\n<p>Bloomfire is a SaaS knowledge management brand that created its resource hub according to all the canons: an easy-to-find search bar, the key components situated right in front of you, and a well-defined structure both outside and inside the knowledge base. And it\u2019s perfect for the customer success strategy.<\/p>\n\n\n\n<p>What struck me the most was their Community forum being part of the main ecosystem. Here, you can filter relevant articles by publication or updated date and different types of content. All of it is posted by the <em>Bloomfire Ambassador, <\/em>which adds to this knowledge base brand&#8217;s image and helps with customer acquisition.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2886\" height=\"1442\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/bloomfire-kb_1-1.png\" alt=\"Bloomfire SaaS community forum\" class=\"wp-image-12806\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/bloomfire-kb_1-1.png 2886w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/bloomfire-kb_1-1-300x150.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/bloomfire-kb_1-1-1024x512.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/bloomfire-kb_1-1-768x384.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/bloomfire-kb_1-1-1536x767.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/bloomfire-kb_1-1-2048x1023.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/bloomfire-kb_1-1-1200x600.png 1200w\" sizes=\"auto, (max-width: 2886px) 100vw, 2886px\" \/><\/figure>\n\n\n\n<p>5. <strong>Stonly<\/strong><\/p>\n\n\n\n<p>Stonly proved itself as a valuable player among the SaaS knowledge base teams. On the face of things, their help center is the same as numerous others we&#8217;ve discussed here.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2886\" height=\"1426\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/stonly-kb.png\" alt=\"Stonly SaaS knowledge base\" class=\"wp-image-12812\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/stonly-kb.png 2886w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/stonly-kb-300x148.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/stonly-kb-1024x506.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/stonly-kb-768x379.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/stonly-kb-1536x759.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/stonly-kb-2048x1012.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/stonly-kb-1200x593.png 1200w\" sizes=\"auto, (max-width: 2886px) 100vw, 2886px\" \/><\/figure><\/div>\n\n\n<p>If we peek under the hood, there are such functionalities as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Interactive guides<\/strong> for better engagement and customer happiness with all kinds of visuals;<\/li>\n\n\n\n<li>Powerful <strong>search<\/strong> so that people can find info in a few clicks;<\/li>\n\n\n\n<li><strong>Visioning<\/strong> and modular design for keeping the information updated;<\/li>\n\n\n\n<li><strong>Knowledge base analytics<\/strong> prevents consumers from dropping in time (also, you can use Google Analytics as an additional tool).<\/li>\n<\/ul>\n\n\n\n<p>Remember the four pillars of a stunning knowledge base? One of them is visibility (read accessibility), that is, the ability for visitors to get to you as fast as possible. Stonly interprets it quite well.<\/p>\n\n\n\n<p>At the bottom of their knowledge base website, there&#8217;s the <em>GET HELP<\/em> CTA in case there&#8217;s nothing you looked for. Once you click it, you see interactive guidance with possible issues. Should you get no help here, you&#8217;ll be offered to create a support ticket for further investigation.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2884\" height=\"1402\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/stonly-kb_1.png\" alt=\"Stonly SaaS Get help page\" class=\"wp-image-12813\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/stonly-kb_1.png 2884w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/stonly-kb_1-300x146.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/stonly-kb_1-1024x498.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/stonly-kb_1-768x373.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/stonly-kb_1-1536x747.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/stonly-kb_1-2048x996.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/stonly-kb_1-1200x583.png 1200w\" sizes=\"auto, (max-width: 2884px) 100vw, 2884px\" \/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\">Tools to draw inspiration from while designing a SaaS help center&nbsp;<\/h3>\n\n\n\n<p>6. <strong>Figma<\/strong><\/p>\n\n\n\n<p>Figma&#8217;s SaaS knowledge base option is a true masterpiece. Of course, it all comes from the company&#8217;s occupation \u2013 Figma is a collaborative <em>design<\/em> tool. Their help center pleased my eyes from the very beginning: how the team chose the color shades, the way the structure is composed, the hard-to-miss search bar, and assembled brand illustrations. In my personal list, Figma comes second after the HelpCrunch knowledge base software\ud83d\ude05<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"3808\" height=\"1914\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Figma-knowledge-base-saas.png\" alt=\"Figma SaaS knowledge base example\" class=\"wp-image-14994\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Figma-knowledge-base-saas.png 3808w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Figma-knowledge-base-saas-300x151.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Figma-knowledge-base-saas-1024x515.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Figma-knowledge-base-saas-768x386.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Figma-knowledge-base-saas-1536x772.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Figma-knowledge-base-saas-2048x1029.png 2048w\" sizes=\"auto, (max-width: 3808px) 100vw, 3808px\" \/><\/figure><\/div>\n\n\n<p>Together with their exclusive fonts and stuff, these guys made a smart move and added the <em>Figma for Beginners tutorial<\/em> section under the <em>Get started <\/em>popup window. Furthermore, it&#8217;s divided into four parts including hands-on prototyping lessons. If I were a designer trainee, I would definitely get bogged down into these.<\/p>\n\n\n\n<p>Key takeaways: your creativity and unique company look must match to achieve the best results.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"3798\" height=\"1430\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Figma-for-beginers-tutorial.png\" alt=\"Figma for beginers tutorial\" class=\"wp-image-14995\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Figma-for-beginers-tutorial.png 3798w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Figma-for-beginers-tutorial-300x113.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Figma-for-beginers-tutorial-1024x386.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Figma-for-beginers-tutorial-768x289.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Figma-for-beginers-tutorial-1536x578.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Figma-for-beginers-tutorial-2048x771.png 2048w\" sizes=\"auto, (max-width: 3798px) 100vw, 3798px\" \/><\/figure><\/div>\n\n\n<p>7. <strong>Mailchimp<\/strong><\/p>\n\n\n\n<p>Mailchimp, an email marketing company, has one of the most thrilling SaaS knowledge bases. Should I even mention tailored images and their brand mascot popping up across all the resource centers? This is what I call an awesome appearance.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"3810\" height=\"1978\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Mailchimp-knowledge-base-saas.png\" alt=\"Mailchimp SaaS knowledge base example\" class=\"wp-image-14996\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Mailchimp-knowledge-base-saas.png 3810w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Mailchimp-knowledge-base-saas-300x156.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Mailchimp-knowledge-base-saas-1024x532.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Mailchimp-knowledge-base-saas-768x399.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Mailchimp-knowledge-base-saas-1536x797.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Mailchimp-knowledge-base-saas-2048x1063.png 2048w\" sizes=\"auto, (max-width: 3810px) 100vw, 3810px\" \/><\/figure><\/div>\n\n\n<p>So, their knowledge base is divided into two major building blocks \u2013 <em>Popular guides and tutorials <\/em>for step-by-step guides and <em>Help by topic<\/em>. You can also watch a tutorial where Mailchimp&#8217;s functionalities are described in all their glory.&nbsp;<\/p>\n\n\n\n<p>Let&#8217;s take a look inside a <a href=\"https:\/\/helpcrunch.com\/blog\/knowledge-base-examples\/\" target=\"_blank\" rel=\"noreferrer noopener\">knowledge base article example<\/a>. The key takeaways are that it is nicely written and easy to digest, and there is an open question at the end of each piece (and a special technical issue field on your left). This way, the guys gather people\u2019s opinions and candid feedback, which will help them take action, arrange improvements, and make changes to the knowledge base. So, here&#8217;s yet another way to bond with people.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"3802\" height=\"1966\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Mailchimp-knowledge-base-article-survey.png\" alt=\"Mailchimp knowledge base article survey\" class=\"wp-image-14997\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Mailchimp-knowledge-base-article-survey.png 3802w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Mailchimp-knowledge-base-article-survey-300x155.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Mailchimp-knowledge-base-article-survey-1024x530.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Mailchimp-knowledge-base-article-survey-768x397.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Mailchimp-knowledge-base-article-survey-1536x794.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/07\/Mailchimp-knowledge-base-article-survey-2048x1059.png 2048w\" sizes=\"auto, (max-width: 3802px) 100vw, 3802px\" \/><\/figure><\/div>\n\n\n<p>8. <strong>ProofHub<\/strong><\/p>\n\n\n\n<p>ProofHub is an all-in-1 project planning software with a well-organized knowledge base \u2013 ProofHub+. Its structure follows <a href=\"https:\/\/helpcrunch.com\/blog\/knowledge-base-best-practices\/\" target=\"_blank\" rel=\"noreferrer noopener\">knowledge base best practices<\/a>. Once you land on it, there are four top-level categories you can look through and a prominent search bar.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2878\" height=\"1412\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/proofhub-knowledge-base-.png\" alt=\"ProofHub SaaS knowledge base example\" class=\"wp-image-12819\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/proofhub-knowledge-base-.png 2878w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/proofhub-knowledge-base--300x147.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/proofhub-knowledge-base--1024x502.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/proofhub-knowledge-base--768x377.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/proofhub-knowledge-base--1536x754.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/proofhub-knowledge-base--2048x1005.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/proofhub-knowledge-base--1200x589.png 1200w\" sizes=\"auto, (max-width: 2878px) 100vw, 2878px\" \/><\/figure>\n\n\n\n<p>If you scrutinize it closer, ProoHub+ sticks with a low-profile style. Their articles usually contain minimum texts, numbered lists, and images to illustrate the features. Moreover, they include ways to contact their customer support team and the blog link for additional context (in addition to the chat widget).<\/p>\n\n\n\n<p>But there is one more thing this SaaS business has done with flying colors. It&#8217;s their <em>Features Overview<\/em> section as part of the knowledge base. Here, you can read in-depth explanations and get product updates and pro tips on how to use it. How smart is that?<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2878\" height=\"1414\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/proofhub-knowledge-base_1.png\" alt=\"ProofHub Features Overview section\" class=\"wp-image-12820\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/proofhub-knowledge-base_1.png 2878w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/proofhub-knowledge-base_1-300x147.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/proofhub-knowledge-base_1-1024x503.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/proofhub-knowledge-base_1-768x377.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/proofhub-knowledge-base_1-1536x755.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/proofhub-knowledge-base_1-2048x1006.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/proofhub-knowledge-base_1-1200x590.png 1200w\" sizes=\"auto, (max-width: 2878px) 100vw, 2878px\" \/><\/figure><\/div>\n\n\n<p>9. <strong>Reelevant<\/strong><\/p>\n\n\n\n<p>Lastly, here&#8217;s Reelevant and its humble, at first glance, SaaS knowledge base. When I first saw it, this thought came to my mind: &#8220;<em>These guys are frugal with their words.<\/em>&#8221; And I was correct.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2886\" height=\"1414\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/reelevant-1.png\" alt=\"Reelevant SaaS knowledge base example\" class=\"wp-image-12822\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/reelevant-1.png 2886w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/reelevant-1-300x147.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/reelevant-1-1024x502.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/reelevant-1-768x376.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/reelevant-1-1536x753.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/reelevant-1-2048x1003.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/reelevant-1-1200x588.png 1200w\" sizes=\"auto, (max-width: 2886px) 100vw, 2886px\" \/><\/figure>\n\n\n\n<p>Like the others in our list today, Reelevant places a premium on convenience, structure, and even pragmatism. There is one distinctive feature, though \u2013 their interactive guides. The team behind Reelevant forgot about mundane knowledge base articles and added progress bars to most of them. If you do this trick, the chances are, you encourage people to read your helpful content even more and make the whole process not so dull.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2886\" height=\"1410\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/reelevant-kb_1-1.png\" alt=\"Reelevant SaaS knowledge base article\" class=\"wp-image-12823\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/reelevant-kb_1-1.png 2886w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/reelevant-kb_1-1-300x147.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/reelevant-kb_1-1-1024x500.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/reelevant-kb_1-1-768x375.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/reelevant-kb_1-1-1536x750.png 1536w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/reelevant-kb_1-1-2048x1001.png 2048w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/11\/reelevant-kb_1-1-1200x586.png 1200w\" sizes=\"auto, (max-width: 2886px) 100vw, 2886px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\">Go for your SaaS knowledge base software&nbsp;<\/h2>\n\n\n\n<p>Hand-holding customers isn&#8217;t a bed of roses. Not only should you know the ropes of proactive communication, but you should also provide them with decent self-service options. After all, the learning curve theory demonstrates that the more they learn on their own, the better they will interact with your product or service in the future.<\/p>\n\n\n\n<p>These SaaS knowledge base samples will undoubtedly inspire you to build one of your own. And just as a quick inkling \u2013 you already have the powerful tool to do just that \ud83d\ude09<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What would you instead do if you faced an issue and your Internet provider, a movie streaming service, or *insert your option* had no communication channel? 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