{"id":12732,"date":"2024-01-18T11:52:00","date_gmt":"2024-01-18T11:52:00","guid":{"rendered":"https:\/\/helpcrunch.com\/blog\/?p=12732"},"modified":"2025-03-05T18:14:24","modified_gmt":"2025-03-05T18:14:24","slug":"customer-service-blogs","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/blog\/customer-service-blogs\/","title":{"rendered":"14 Best Customer Service Blogs to Follow in 2024"},"content":{"rendered":"\n

Learning is crucial to our very existence. Just like our bodies require food to nourish, our minds need information and continued learning to stay nutrient. That is why, even when we become more experienced, we should keep learning and gaining new insights from other experts. <\/p>\n\n\n\n

Besides, if we are talking about the customer service niche, there is simply no magic formula to providing perfect service to clients. That’s why it’s important to establish a customer-first approach within your organization, make sure your team solves customer problem<\/a> in a timely manner track KPI metrics for customer service<\/a> and continuously refine your offerings. And no matter how long you work in the field, it\u2019s always a good time for experiments and fresh ideas on how to amaze your customers.\u00a0I’m sure you all are well aware of why customer service is important<\/a>, and why you should never stop exceeding your clients’ expectations.<\/p>\n\n\n\n

Boost your knowledge and skills with the teachings and findings of the industry\u2019s influencers. You don\u2019t have to pay any money for that, just pick the customer service blogs you like and start feeding your mind with new amazing thoughts and revelations. <\/p>\n\n\n\n

We are glad to help you with the task! In this post, you can find the top 14 customer service blogs to follow in 2024. Feel free to subscribe to one or all of them, so you can keep up to date with trends and practices in customer service. <\/p>\n\n\n\n

To avoid confusion, we decided to break down all blogs into two categories: personal\/consult agencies\u2019 blogs and corporate blogs provided by tech companies selling customer service software (just like ours \ud83d\ude09). While all blogs deserve your attention, we’ve put a special emphasis on personal blogs run by thought leaders in the industry. <\/p>\n\n\n\n

Off we go!<\/p>\n\n\n\n\n\n

Best personal customer service blogs worth your attention<\/h2>\n\n\n\n

1. Shep Hyken<\/a><\/h3>\n\n\n
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\"Shep<\/figure><\/div>\n\n\n

Shep Hyken, a customer service expert and speaker, opens our list. The expert helps companies and organizations to create outstanding experiences for their clients and employees. On his blog, you can find profound articles about good and bad customer service<\/a> written by Shep and guest writers. <\/p>\n\n\n\n

Once a week, an NYT best-selling author publishes a quick post about the top 5 customer service articles from across the web and his thoughts on each of them. Quite insightful, I must admit! Also, you can find amusing illustrations and interview podcasts on Shep Hyken\u2019s website. <\/p>\n\n\n\n

We reached out to the expert and asked him to name just one thing that is often overlooked while building a customer service strategy. Here is what he said:<\/p>\n\n\n\n

Just one thing? Let\u2019s start with crafting a short, concise, easy-to-remember customer service vision. The Ritz-Carlton is an excellent example. Their vision (they refer to it as their Credo) is: \u201cWe are ladies and gentlemen serving ladies and gentlemen.\u201d These nine words describe exactly what they want to achieve. It\u2019s their \u201cnorth star.\u201d It must be simple and short enough for everyone to understand and remember. Furthermore, it\u2019s not a page or a paragraph, it stands alone. Then, once we define the customer service vision, we determine the non-negotiable standards and behaviors that drive that vision \u2013 and from there we create the strategy to roll it out and bring it to life.<\/em><\/p>\n\n\n\n

One other thought. Too many times, we see a customer service strategy that is focused almost exclusively on the front-line employees. <\/em>Customer service is not a department. It\u2019s a philosophy to be embraced by every employee, from the CEO to the most recently hired<\/em><\/strong>.<\/em><\/p>\n\n\n\n

Top picks:<\/p>\n\n\n\n