![\"\"](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/front-app-1-1024x558.png\")
Before we dive deeper into the Front alternatives (I’m buzzing, too!), it would be logical to fill you in on its functionalities first. <\/p>\n\n\n\n
As custom has it, Front is a communication hub designed for customer support, sales, and marketing. Their key goal is to put these teams to collaborate and achieve meaningful customer relations. Its main features are as follows:<\/p>\n\n\n\n
- A one-view dashboard <\/strong>where you can monitor and process the messages from live chat, emails, WhatsApp, SMS, and Facebook Messenger;<\/li>
- In-depth shared inbox collaboration<\/strong> opportunities, such as internal comments instead of Cc’ing, sharing email drafts with colleagues, and sharing thoughts behind-the-scenes;<\/li>
- A smart filter system<\/strong> that you can set up the way you like and omit the mishmash in your inbox;<\/li>
- Message templates<\/strong> so that you don’t waste your time typing the same email over and over again;<\/li>
- Rules<\/strong> for routing incoming messages automatically and sorting it out right off the bat;<\/li>
- Email visibility and analytics<\/strong>, thanks to which you can track the visitors’ behavior and adjust your strategy, respectively;<\/li>
- Real-time monitoring <\/strong>that looks after your social media and alerts you any time a new comment appears on your account.<\/li><\/ul>\n\n\n\n
PRICING<\/strong><\/p>\n\n\n\n
Front suggests 3 fairly affordable pricing plans: Starter \u2013 $19\/person\/mo<\/strong>, Growth \u2013 $49\/person\/mo<\/strong>, and Scale \u2013 $99\/person\/mo<\/strong>. Letting in on a secret, there are even more transparent prices on the market. So, meet 10 Front app alternatives we’ve curated especially for you!<\/p>\n\n\n\n
10 Front alternatives for sound team collaboration <\/h2>\n\n\n\n
Even though Front app competitors share many similarities, we still need to get a nearer view. Who knows, maybe you’re about to discover a solution that is cut above the rest and ticks all the boxes for your business \ud83d\ude80<\/p>\n\n\n\n
1. HelpCrunch<\/a><\/h3>\n\n\n\n
![\"helpcrunch-shared-inbox\"](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/02\/helpcrunch-shared-inbox-1024x527.png\")
The HelpCrunch shared inbox<\/em><\/figcaption><\/figure><\/div>\n\n\n\n HelpCrunch is a full-cycle customer communication platform where building effective relations with clients <\/em>isn’t just milling the wind. Customer support, sales, and marketing are the top use cases the company suggests. <\/p>\n\n\n\n
So many people love<\/a> this solution for its modern live chat functionalities. It also provides a robust shared inbox where all your conversations queue up:<\/p>\n\n\n\n
- A consolidated place for all your correspondence <\/strong>\u2013 messages from live chat, chatbot,<\/em> email<\/em>, and such messengers as Viber<\/em>, Facebook Messenger<\/em>, Telegram<\/em>, Instagram<\/em>, or WhatsApp<\/em> (coming!) pop up in chronological order;<\/li>
- Personalized custom inboxes <\/strong>\u2013 no limits with standard HelpCrunch inboxes (Open, Pending, All incoming, etc.<\/em>). Build your own inbox so that it matches the company’s competencies;<\/li>
- Gathered customer information <\/strong>\u2013 tags, number of conversations, custom data, user actions, devices, and more: gather this info in real time at the click of a button;<\/li>
- Numerous collaboration options<\/strong> \u2013 keep your team on the same page by assigning, tagging, and merging conversations. Besides, you can leave private notes for your co-workers right in the chat;<\/li>
- Real-time analytics <\/strong>\u2013 always have your finger on the pulse by monitoring teams’ productivity with relevant reports and customer satisfaction levels.<\/li><\/ul>\n\n\n\n
Pricing<\/strong><\/p>\n\n\n\n
There are three packages available (if billed monthly) \u2013 Basic ($15\/mo<\/strong>), Pro ($25\/mo<\/strong>), and Enterprise (the price is up for discussion). As compared to the competitors, it isn’t daylight robbery, for sure! <\/p>\n\n\n\n
Has your heart just skipped a beat? Seems like you wouldn’t mind taking the HelpCrunch shared inbox for a ride <\/em>\ud83d\ude0f Sign up for a free 2-week trial<\/em><\/a> and test some of its other tools like the knowledge base, chatbot, and a popup builder.<\/em> <\/em><\/p>\n\n\n\n
2. Gmelius<\/a><\/h3>\n\n\n\n
![\"\"](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/gmelius-shared-inbox-1-1024x509.png\")
<\/figure><\/div>\n\n\n\nGmelius is a Front app alternative that looks pretty solid. By the way, the team makes a smart move by providing a Figma-based interactive demo. Let’s take a look at its features:<\/p>\n\n\n\n
- Powerful integrations<\/strong> \u2013 seamless linking with your favorite tools (Slack, Google Workspace, Trello, Zapier, etc.); <\/li>
- Increased team collaboration <\/strong>\u2013 assign emails to specific teammates or departments and chat with them right next to the email window;<\/li>
- Smart automation<\/strong> \u2013 this shared inbox puts the easiness <\/em>in automatic email replies, meeting invites, and the overall outreach;<\/li>
- Kanban boards <\/strong>\u2013 workload distribution via the Kanban principle is available. The deadlines, emails to prioritize, and other stuff is visible.<\/li><\/ul>\n\n\n\n
Pricing<\/strong><\/p>\n\n\n\n
There are four tariffs (if billed monthly) \u2013 Starter ($12\/mo\/user)<\/strong>, Plus ($15\/mo\/user<\/strong>), Growth ($29\/mo\/user<\/strong>), and Pro ($69\/mo\/user<\/strong>). <\/p>\n\n\n\n
3. Missive<\/a><\/h3>\n\n\n\n
![\"\"](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/missive-shared-inbox-1-1024x507.png\")
<\/figure><\/div>\n\n\n\nIn my humble opinion, Missive <\/strong>is a team inbox and a chat tool that bears the closest resemblance to Front. However, one of the biggest differences is that the former is created specifically as an email client, while the latter is a help desk powered by email functionalities. Let’s see some other ways Missive excels:<\/p>\n\n\n\n
- Packed team inboxes <\/strong>\u2013 they work as a setting for your shared inboxes. For instance, you have Careers<\/em> inbox: there, you will see only messages concerning recruiting, HR activities, etc. No sales letter will come through;<\/li>
- Easy assignment <\/strong>\u2013 <\/strong>this Front app competitor allows you to assign conversations to the teams and specific people right inside the application; <\/li>
- Calendar notes <\/strong>\u2013 <\/strong>schedule meetings or video calls, make edits, set up reminders for upcoming events, and more. This is where the Front app stands in the background. <\/li><\/ul>\n\n\n\n
Pricing<\/strong><\/p>\n\n\n\n
Missive provides cost-effective pricing tiers: Starter ($14\/mo\/user<\/strong>), Productive ($18\/mo\/user<\/strong>), Enterprise ($26\/mo\/user<\/strong>). And of course, there is a Free plan with up to 3 users and a 15-day chat history. If you aren’t satisfied with what Missive has to offer, there is a 30-day money-back guarantee. <\/p>\n\n\n\n
4. Messagely<\/a><\/h3>\n\n\n\n
![\"\"](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/messagely-1-1024x506.png\")
<\/figure><\/div>\n\n\n\nMessagely \u2013 a messaging platform (well, the name suggests that) comprises everything from a shared inbox to a live chat, a knowledge base, a chatbot, and targeted messages. So what functionalities does its shared inbox provide?<\/p>\n\n\n\n
- Tagging<\/strong> colleagues when in the shared inbox, assigning<\/strong>, <\/strong>and merging<\/strong> conversations\u2014waste no time on processing tons of letters;<\/li>
- Replying to live chat messages,<\/strong> emails<\/strong>, and social media comments<\/strong> (that’s new) from one dashboard instead of juggling several different tabs;<\/li>
- Seeing customer details<\/strong> once they initiate the dialogue;<\/li>
- Filtering <\/strong>conversations on the go and detecting the ones unassigned; <\/li>
- Chatting with clients using iOS<\/strong> or Android app<\/strong>.<\/li><\/ul>\n\n\n\n
Pricing<\/strong><\/p>\n\n\n\n
The prices start from $29\/mo <\/strong>for Basic, $49\/mo <\/strong>for Plus, and $79\/mo <\/strong>for Pro. Yes, these are not the highest numbers. However, if you’re just setting sail, the Pro Plan will cost you $29\/mo<\/strong>. From my perspective, a really nice offer for the newbies. <\/p>\n\n\n\n
5. Drag<\/a><\/h3>\n\n\n\n
![\"\"](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/dragg-app-1-1024x501.png\")
<\/figure><\/div>\n\n\n\nDrag’s motto would be less is more<\/em>. The feature set is predictable and has pretty much everything you need to keep your Gmail team on the same page:<\/p>\n\n\n\n
- Your shared inbox is always uncluttered thanks to Kanban views<\/strong>, lists<\/strong>, sorting<\/strong>, and filtering<\/strong>;<\/li>
- One email contains as much information as you need to push a customer towards their journey \u2013 to-do lists<\/strong>, tags<\/strong>, private notes<\/strong>, necessary files<\/strong>, and more;<\/li>
- A Drag board lets you set up permission levels by dragging emails to specific boards.<\/li><\/ul>\n\n\n\n
Pricing<\/strong><\/p>\n\n\n\n
With a free forever plan for the shared inbox, Drag made a knight move. To upgrade, you’ll have to pay $10\/user\/mo<\/strong> for Starter, $12\/user\/mo<\/strong> for Plus, and $18\/user\/mo<\/strong> for Pro. <\/p>\n\n\n\n
6. DelightChat<\/a><\/h3>\n\n\n\n
![\"\"](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/delightchat-1-1024x503.png\")
<\/figure><\/div>\n\n\n\nDelightChat provides an omnichannel support inbox that unites WhatsApp, Instagram, Facebook, email, and live chat correspondence. So if you’re on the hunt for the best Intercom alternatives<\/a>, draw a bead on it.\u00a0<\/p>\n\n\n\n
This solution’s capabilities include:<\/p>\n\n\n\n
- Fast replies <\/strong>with templated responses for any channel that save you much time and effort;<\/li>
- Replying<\/strong> to social media mentions and comments or deleting<\/strong> them from the one screen;<\/li>
- Automatic chat assignments<\/strong> to any of your team members for better collaboration;<\/li>
- Tagging a colleague right in the chat as an internal comment<\/strong>.<\/li><\/ul>\n\n\n\n
Pricing<\/strong><\/p>\n\n\n\n
Of all Front alternatives, DelightChat’s functionalities are a bit strapped. And the overall solution is costly. The pricing plans are Startup ($49\/mo<\/strong>), Scale ($99\/mo<\/strong>), and Growth ($299\/mo<\/strong>). <\/p>\n\n\n\n
7. Hiver<\/a><\/h3>\n\n\n\n
![\"\"](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/hiver-1-1024x502.png\")
<\/figure><\/div>\n\n\n\nHiver is a Front alternative designed for relieving the stress of your Gmail. It provides shared inbox management with a wider range of features than those of competitors:<\/p>\n\n\n\n
- Email delegation <\/strong>\u2013 no Cc\/forwards, just transform emails into tickets, assign them to responsible colleagues, and help them see what to prioritize next;<\/li>
- Email tags <\/strong>\u2013 level up categorization by tagging the messages and make it easier for the team to look up for them;<\/li>
- Shared drafts <\/strong>\u2013 avoid multiple edits before sending an email and share it with your co-worker in real time.<\/li><\/ul>\n\n\n\n
Pricing<\/strong><\/p>\n\n\n\n
After a 7-day free trial (could be more), you can upgrade to Lite ($19\/user\/mo<\/strong>), Pro ($49\/user\/mo<\/strong>), or Elite ($69\/user\/mo<\/strong>). <\/p>\n\n\n\n
8. Threads<\/a><\/h3>\n\n\n\n
![\"\"](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/threads-1-1024x505.png\")
<\/figure><\/div>\n\n\n\nContrasted with any other Front alternative, Threads looks half-baked. Even though it provides Hubspot CRM integration, I would say that there’s still room for improvement:<\/p>\n\n\n\n
- The shared inbox claims to have intelligent search capabilities <\/strong>for faster customer request investigation;<\/li>
- Compatibility<\/strong> with any email client thanks to a parent server;<\/li>
- Phone call transcription <\/strong>to always stay in the context of your dialogues with customers;<\/li>
- Storage-based pricing <\/strong>is supposed to help you share your inbox with as many people as you like.<\/li><\/ul>\n\n\n\n
Pricing <\/strong><\/p>\n\n\n\n
Nothing fancy here. Threads offers only two pricing options \u2013 One-off Historic Migration (from $200\/mo<\/strong>) and Ongoing Subscription (from<\/strong> $30\/mo<\/strong>). Still, choose wisely.<\/p>\n\n\n\n
9. Loop<\/a><\/h3>\n\n\n\n
![\"\"](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/loop-1-1024x505.png\")
<\/figure><\/div>\n\n\n\nJust like other Front competitors we’ve described, Loop has everything to get your team together. Let’s have a closer look at its specs:<\/p>\n\n\n\n
- Unified view<\/strong> \u2013 in keeping with the best traditions, all messages pile up in one place, so you don’t have to switch apps;<\/li>
- Assign & resolve philosophy<\/strong> \u2013 each message has a specific owner to avoid misunderstandings;<\/li>
- Templated responses <\/strong>\u2013 send pre-written templates to save heaps of time while assisting a customer;<\/li>
- Private notes<\/strong> \u2013 Loop lets you leave a private note to your teammate right in the chat window and help them stay in the loop (pun intended).<\/li><\/ul>\n\n\n\n
Pricing <\/strong><\/p>\n\n\n\n
Loop’s pricing packages are quite simple: Starter will cost you \u20ac10\/user\/mo<\/strong>, Pro \u2013 \u20ac20\/user\/mo<\/strong>, Enterprise \u2013 custom plan. A free 14-day trial is available.<\/p>\n\n\n\n
10. Trengo<\/a><\/h3>\n\n\n\n
![\"\"](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/09\/trengo-1-1024x503.png\")
<\/figure><\/div>\n\n\n\nThe next-generation inbox for efficient communication \u2013 <\/em>Trengo calls itself. Is that really true, or does Trengo color inside the lines? Find that out based on its features:<\/p>\n\n\n\n
- Loaded team inbox <\/strong>\u2013 all the communication happens in one place, plus, you can automate workflows and route a chat to the right agent;<\/li>
- Team chat<\/strong> \u2013 with no additional app, you can easily switch to your general team chat to talk 1-1, schedule a company-wide meeting, etc;<\/li>
- Inbox analytics<\/strong> \u2013 react to the team productivity fluctuations and user behavior in time thanks to in-depth insights. <\/li><\/ul>\n\n\n\n
Pricing<\/strong><\/p>\n\n\n\n
If billed monthly, this Front competitor will cost you: $22\/agent\/mo<\/strong> for Grow,
- Team chat<\/strong> \u2013 with no additional app, you can easily switch to your general team chat to talk 1-1, schedule a company-wide meeting, etc;<\/li>
- Assign & resolve philosophy<\/strong> \u2013 each message has a specific owner to avoid misunderstandings;<\/li>
- Compatibility<\/strong> with any email client thanks to a parent server;<\/li>
- Email tags <\/strong>\u2013 level up categorization by tagging the messages and make it easier for the team to look up for them;<\/li>
- Replying<\/strong> to social media mentions and comments or deleting<\/strong> them from the one screen;<\/li>
- One email contains as much information as you need to push a customer towards their journey \u2013 to-do lists<\/strong>, tags<\/strong>, private notes<\/strong>, necessary files<\/strong>, and more;<\/li>
- Replying to live chat messages,<\/strong> emails<\/strong>, and social media comments<\/strong> (that’s new) from one dashboard instead of juggling several different tabs;<\/li>
- Easy assignment <\/strong>\u2013 <\/strong>this Front app competitor allows you to assign conversations to the teams and specific people right inside the application; <\/li>
- Increased team collaboration <\/strong>\u2013 assign emails to specific teammates or departments and chat with them right next to the email window;<\/li>
- Personalized custom inboxes <\/strong>\u2013 no limits with standard HelpCrunch inboxes (Open, Pending, All incoming, etc.<\/em>). Build your own inbox so that it matches the company’s competencies;<\/li>
- In-depth shared inbox collaboration<\/strong> opportunities, such as internal comments instead of Cc’ing, sharing email drafts with colleagues, and sharing thoughts behind-the-scenes;<\/li>