{"id":1159,"date":"2024-08-23T17:08:00","date_gmt":"2024-08-23T17:08:00","guid":{"rendered":"https:\/\/helpcrunch.com\/blog\/?p=1159"},"modified":"2026-03-05T14:17:06","modified_gmt":"2026-03-05T14:17:06","slug":"intercom-alternatives","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/blog\/intercom-alternatives\/","title":{"rendered":"11 Intercom Alternatives and Competitors: Cost-Friendly Tools in 2024"},"content":{"rendered":"\n<p>Are you a customer success, sales, or marketing rep? Or maybe even a business owner looking for Intercom alternatives? Then, you\u2019ve landed on the right page.<\/p>\n\n\n\n<p>Intercom is a fantastic service platform. It enables thousands of online businesses to engage with their clients in many ways. No one doubts that Intercom keeps up with the times. Recently, they released their AI-backed bot, Fin.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Reasons to look into Intercom alternatives<\/strong><\/h2>\n\n\n\n<p>But it could be better. There are things that thousands of Intercom\u2019s existing and potential users are having significant problems with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Extremely high prices<\/li>\n\n\n\n<li>Unscalable &amp; unpredictable billing (additional monthly charges for the number of reached people)<\/li>\n\n\n\n<li>Inattentive and uncaring service that often ignores your requests or keeps moving them from one department to another<\/li>\n\n\n\n<li>Buggy email automation tools<\/li>\n\n\n\n<li>Some missing minor features and long-to-fix bugs.<\/li>\n<\/ul>\n\n\n\n<p>For example, if you need something more elaborate, you must look at Intercom\u2019s more expensive subscriptions. Including live chat, team inbox, email marketing, banners, and advanced bots. These advanced packages start from around $499\/mo and can reach a few thousand dollars for bigger businesses. Product tours will add another $199\/mo to this price since they\u2019re available as add-ons.<\/p>\n\n\n\n<p>This brings us to the question of money (cheap alternatives to Intercom are closer!).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1796\" height=\"606\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/intercom-user-review.png\" alt=\"negative intercom user review from g2\" class=\"wp-image-17530\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/intercom-user-review.png 1796w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/intercom-user-review-300x101.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/intercom-user-review-1024x346.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/intercom-user-review-768x259.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/intercom-user-review-1536x518.png 1536w\" sizes=\"auto, (max-width: 1796px) 100vw, 1796px\" \/><\/figure><\/div>\n\n\n<p>Thus, many businesses are constantly looking for more suitable and cheaper Intercom alternatives. But are there adequate, affordable, and equally powerful Intercom chat alternatives? There are! \ud83e\udd2b Here are the top 11 of them we talk about in this article:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#helpcrunch\">HelpCrunch<\/a>\u00a0<\/li>\n\n\n\n<li><a href=\"#2_Zendesk\">Zendesk<\/a>\u00a0<\/li>\n\n\n\n<li><a href=\"#3_Drift\">Drift<\/a><\/li>\n\n\n\n<li><a href=\"#4_Tidio\">Tidio<\/a><\/li>\n\n\n\n<li><a href=\"#5_Help_Scout\">Help Scout<\/a>\u00a0<\/li>\n\n\n\n<li><a href=\"#6_Olark\">Olark<\/a><\/li>\n\n\n\n<li><a href=\"#7_HubSpot\">HubSpot<\/a><\/li>\n\n\n\n<li><a href=\"#8_Zoho_Desk\">Zoho Desk<\/a><\/li>\n\n\n\n<li><a href=\"#9_Freshdesk\">Freshdesk<\/a><\/li>\n\n\n\n<li><a href=\"#10_Front\">Front<\/a><\/li>\n\n\n\n<li><a href=\"#11_Crisp\">Crisp<\/a><\/li>\n<\/ul>\n\n\n\n<p>We\u2019ve prepared a quick comparison table of these tools. They are similar to Intercom so you can easily find the best software and try it out. But for a more detailed overview, read below.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><thead><tr><th><strong>Solution<\/strong><\/th><th><strong>Prices from<\/strong><\/th><th><strong>G2 rate<\/strong><\/th><th><strong>Best Intercom alternative for<\/strong><\/th><\/tr><\/thead><tbody><tr><td><\/td><td><\/td><td><\/td><td><\/td><\/tr><tr><td><a href=\"#helpcrunch\">HelpCrunch<\/a>&nbsp;<\/td><td>$15\/mo&nbsp;<\/td><td>4.7\/5 \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f<\/td><td>Multichannel support with AI<\/td><\/tr><tr><td><a href=\"#2_Zendesk\">Zendesk<\/a>&nbsp;<\/td><td>$69\/mo<\/td><td>4.3\/5\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f<\/td><td>Help desk &amp; ticketing<\/td><\/tr><tr><td><a href=\"#3_Drift\">Drift<\/a><\/td><td>$2.500\/mo<\/td><td>4.4\/5\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f<\/td><td>Sales and marketing<\/td><\/tr><tr><td><a href=\"#4_Tidio\">Tidio<\/a><\/td><td>$29\/mo<\/td><td>4.7\/5\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f<\/td><td>Live chat automation<\/td><\/tr><tr><td><a href=\"#5_Help_Scout\">Help Scout<\/a>&nbsp;<\/td><td>$25\/mo<\/td><td>4.4\/5\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f<\/td><td>Simple and fast support<\/td><\/tr><tr><td><a href=\"#6_Olark\">Olark<\/a><\/td><td>$29\/mo<\/td><td>4.3\/5\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f<\/td><td>Live chat support only<\/td><\/tr><tr><td><a href=\"#7_HubSpot\">HubSpot<\/a><\/td><td>$20\/mo<\/td><td>4.4\/5\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f<\/td><td>Free service tools<\/td><\/tr><tr><td><a href=\"#8_Zoho_Desk\">Zoho Desk<\/a><\/td><td>$20\/mo<\/td><td>4.4\/5\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f<\/td><td>Extensive reports<\/td><\/tr><tr><td><a href=\"#9_Freshdesk\">Freshdesk<\/a><\/td><td>$18\/mo&nbsp;<\/td><td>4.4\/5\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f<\/td><td>Advanced ticketing<\/td><\/tr><tr><td><a href=\"#10_Front\">Front<\/a><\/td><td>$19\/mo<\/td><td>4.7\/5\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f<\/td><td>Collaboration features<\/td><\/tr><tr><td><a href=\"#11_Crisp\">Crisp<\/a><\/td><td>$19\/mo<\/td><td>4.6\/5\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f<\/td><td>Small new businesses<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>11 excellent Intercom alternatives for customer service in 2024<\/strong><\/h2>\n\n\n\n<p>We\u2019ve tested every solution listed above. It gave us a good understanding of how each software may satisfy the needs of a typical Intercom user. After extensive research, we\u2019ve chosen the 11 best Intercom competitors for 2024.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. HelpCrunch<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"507\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/image14.png\" alt=\"helpcrunch, intercome alternative, home page\" class=\"wp-image-17531\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/image14.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/image14-300x149.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/image14-768x380.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong>Managing customer support<\/strong><\/h4>\n\n\n\n<p><a href=\"https:\/\/helpcrunch.com\/?utm_source=intercom_alteratives&amp;utm_medium=hc_blog\" target=\"_blank\" rel=\"noreferrer noopener\">HelpCrunch<\/a> is the best Intercom alternative. It offers a nifty shared inbox for different customer support channels, such as live chat, email, and social media. This way, businesses can manage communication with customers from a single platform. It reduces the risk of overlooking inquiries or synchronization issues.&nbsp;<\/p>\n\n\n\n<p>You can easily utilize AI-powered editors for your Inbox and Knowledge base. We are also preparing to release an AI-powered chatbot pretty soon!<\/p>\n\n\n\n<p>The installation process is easy, and you can use the tool&#8217;s benefits in minutes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Live chat and messaging feature<\/strong><\/h4>\n\n\n\n<p>Ask anyone: What\u2019s better than a good chat experience when you need assistance? Nothing! Our key feature \u2014 live chat \u2014 can\u2019t leave anyone indifferent.<\/p>\n\n\n\n<p>As a service agent, you can easily edit your reply manually or with an AI editor! At the same time, you can use canned responses, share knowledge base articles, and insert images and GIFs if needed. But that\u2019s just the start; reps can also leave notes for other agents and more.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1999\" height=\"820\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/helpcrunch-user-review.png\" alt=\"positive helpcrunch user review from g2\" class=\"wp-image-17532\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/helpcrunch-user-review.png 1999w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/helpcrunch-user-review-300x123.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/helpcrunch-user-review-1024x420.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/helpcrunch-user-review-768x315.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/helpcrunch-user-review-1536x630.png 1536w\" sizes=\"auto, (max-width: 1999px) 100vw, 1999px\" \/><\/figure><\/div>\n\n\n<p>With HelpCrunch, you can access unlimited chat history and keep all chat transcripts in one place. Want to work on the go? No problem \u2014 just install HelpCrunch Inbox on your smartphone and instantly get notifications about new client messages.&nbsp;<\/p>\n\n\n\n<p>Besides, thanks to rich customization, you can make the HelpCrunch widget fit your brand style as precisely as needed.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Email marketing automation<\/strong><\/h4>\n\n\n\n<p>With HelpCrunch, you can design and send personalized emails to specific user segments. The latter can be composed based on various criteria, such as user behavior, location, or preferences. You can also inform clients about your exciting special offer, send product updates, and launch blog newsletters for customer engagement.&nbsp;<\/p>\n\n\n\n<p>Email automation allows you to set up automated email sequences triggered by specific events or user actions like sign-up. Thus, a welcome email can be automatically sent to new subscribers. Or send a scheduled follow-up email after a user&#8217;s first purchase.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Knowledge base&nbsp;<\/strong><\/h4>\n\n\n\n<p>With this Intercom alternative you can integrate fully featured knowledge base software. It speeds up customer self-service manifold. This is mainly thanks to the AI editor, which helps create and translate your documentation faster.<\/p>\n\n\n\n<p>The audience can look up their answers in the chat software without bouncing over other tabs. And your team can send the knowledge base articles while speaking to a client. It significantly eases the process and contributing to customer experience. Should I also mention that a help center can be customized to your business identity?<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Help desk and ticketing system<\/strong><\/h4>\n\n\n\n<p>HelpCrunch is all about a modern spirit and an ease of use, unlike Intercom. Hence, you won\u2019t see boring ticket management. Instead, the platform offers something called Shared Inbox with AI-editor. It\u2019s a tool that keeps all your conversations via live chat, chatbot, email, and messengers under one hat and provides all necessary help desk capabilities.&nbsp;<\/p>\n\n\n\n<p>No dialogue will fall through the cracks because your correspondence is in one time-ordered queue. Besides, there are sending emails right from the inbox, routing messages to teammates, assigning and merging chats, notes, contact\u2019s info etc.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1999\" height=\"981\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/helpcrunch-intercom-alternative-review.png\" alt=\"g2 helpcrunch user review\" class=\"wp-image-17534\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/helpcrunch-intercom-alternative-review.png 1999w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/helpcrunch-intercom-alternative-review-300x147.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/helpcrunch-intercom-alternative-review-1024x503.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/helpcrunch-intercom-alternative-review-768x377.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/helpcrunch-intercom-alternative-review-1536x754.png 1536w\" sizes=\"auto, (max-width: 1999px) 100vw, 1999px\" \/><\/figure><\/div>\n\n\n<p>To summarize this <a href=\"https:\/\/helpcrunch.com\/intercom.html?utm_source=intercom_alteratives&amp;utm_medium=hc_blog\" target=\"_blank\" rel=\"noreferrer noopener\">HelpCrunch and Intercom comparison<\/a>, the latter is a fantastic solution for large organizations with big budgets. In contrast, HelpCrunch is an excellent choice if you\u2019re looking for a more affordable yet very similar alternative to Intercom \u2013 without overspending and compromising quality.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Drawbacks<\/strong><\/h4>\n\n\n\n<p>Even though HelpCrunch is the best option for an Intercom alternative, some features have not been delivered yet. For example, the team is working on developing new AI functionality, which might take up to a few months before the release. So you&#8217;d better stay tuned and watch out for the updates!<\/p>\n\n\n\n<p>Also, the chatbot doesn\u2019t have a proactive functionality, so it can\u2019t send messages to users first (yet!). But a rule-based bot combined with auto messages does the trick just as brilliantly \ud83d\udc81\u200d\u2640\ufe0f<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Pricing<\/strong><\/h4>\n\n\n\n<p>HelpCrunch <a href=\"https:\/\/helpcrunch.com\/pricing.html?utm_source=intercom_alteratives&amp;utm_medium=hc_blog\" target=\"_blank\" rel=\"noreferrer noopener\">pricing<\/a> starts with a Basic plan \u2014 <strong>$15\/mo per seat<\/strong>. The Pro plan costs <strong>$25\/mo<\/strong>. There\u2019s also an unlimited subscription plan with no features and team members&#8217; limitations, which are <strong>$495\/mo<\/strong> if billed annually and <strong>$620\/mo<\/strong> if billed monthly. <a href=\"https:\/\/helpcrunch.com\/signup.html?utm_source=intercom_alteratives&amp;utm_medium=hc_blog\" target=\"_blank\" rel=\"noreferrer noopener\">Sign up<\/a> for a free 14-day trial and check all the features.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Zendesk<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1795\" height=\"973\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/zendesk-intercom-alternative.png\" alt=\"zendesk as an intercom alternative\" class=\"wp-image-17535\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/zendesk-intercom-alternative.png 1795w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/zendesk-intercom-alternative-300x163.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/zendesk-intercom-alternative-1024x555.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/zendesk-intercom-alternative-768x416.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/zendesk-intercom-alternative-1536x833.png 1536w\" sizes=\"auto, (max-width: 1795px) 100vw, 1795px\" \/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong>Managing customer relationships<\/strong><\/h4>\n\n\n\n<p><a href=\"https:\/\/www.zendesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Zendesk<\/a> is another Intercom alternative for communicating with customers. Auto messages in live chat and \u200boutbound notifications on WhatsApp and SMS can help you boost customer engagement.&nbsp;<\/p>\n\n\n\n<p>All chat transcripts are saved in the inbox for different channels, giving service agents full access to customer profiles and conversation history for personalized service and timely follow-ups.&nbsp;<\/p>\n\n\n\n<p>Besides, Zendesk, as a world-class customer service software, provides advanced reporting, collects user feedback by sharing customer satisfaction surveys, and shows you trends and areas of improvement.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Live chat and messaging features<\/strong><\/h4>\n\n\n\n<p>Zendesk offers live chat functionality for instant communication, better engagement metrics and pleasant customer experience. You can easily customize a live chat widget to match your brand colors, get access to unlimited chat history, and format direct messages the way you like.&nbsp;<\/p>\n\n\n\n<p>Zendesk provides an Answer Bot for efficient client interactions. The bot answers user queries around the clock and keeps chat transcripts for revision. Other <a href=\"https:\/\/helpcrunch.com\/blog\/zendesk-alternatives\/\" target=\"_blank\" rel=\"noreferrer noopener\">Zendesk alternatives<\/a> also do their best to introduce custom chatbots and automate business routines.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Email marketing automation<\/strong><\/h4>\n\n\n\n<p>Zendesk can process inquiries that clients send via email. However, it doesn\u2019t have a native email marketing functionality for launching newsletter campaigns. Knowing the importance of conversational marketing, Zendesk allows you to integrate the software with various third-party email marketing tools and services like Mailchimp, Campaign Monitor, etc.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Knowledge base<\/strong><\/h4>\n\n\n\n<p>Zendesk is a good alternative for Intercom that enables businesses to create a knowledge base or self-service portal where clients can find answers to common questions and troubleshoot issues independently. With advanced search functionality, this feature reduces the dependency on service agent performance for routine queries. Zendesk allows you to translate articles into over 40 languages to provide a localized support experience.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Help desk and ticketing system<\/strong><\/h4>\n\n\n\n<p>Zendesk&#8217;s help desk app is the most known compared to other Intercom competitors. It\u2019s particularly famous for its great help desk capabilities, keeping all inquiries from across different channels in a centralized workspace.&nbsp;<\/p>\n\n\n\n<p>Zendesk, an all-in-one help desk solution, assigns each request a reference number that service agents can address promptly. For speedy assistance, the team can use canned responses and a chatbot tool for repetitive queries.&nbsp;<\/p>\n\n\n\n<p>If you are a striving business with annual revenue exceeding $1 million, you might want to consider the Enterprise plan for a robust unlimited ticketing tool.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Drawbacks<\/strong><\/h4>\n\n\n\n<p>If you read Zendesk reviews, you will see that their main drawback is poor customer support. It is impossible to reach or get any assistance. Others say optimizing the platform according to specific business needs is difficult and requires technical skills.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Pricing<\/strong><\/h4>\n\n\n\n<p>You\u2019d better look for Intercom&#8217;s cheaper alternatives because Zendesk&#8217;s basic plan costs $69 per agent\/mo for everyone. The price can rise to $149 per agent\/mo for big enterprises.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Drift<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1738\" height=\"986\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/drift-intercom-alternative.png\" alt=\"drift as an intercom alternative\" class=\"wp-image-17536\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/drift-intercom-alternative.png 1738w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/drift-intercom-alternative-300x170.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/drift-intercom-alternative-1024x581.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/drift-intercom-alternative-768x436.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/drift-intercom-alternative-1536x871.png 1536w\" sizes=\"auto, (max-width: 1738px) 100vw, 1738px\" \/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong>Managing customer relationships<\/strong><\/h4>\n\n\n\n<p><strong><em>Disclaimer:<\/em><\/strong><em> At this point Salesloft acquired Drift and now it&#8217;s a part of a bigger platform.<\/em><\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesloft.com\/platform\/drift\" target=\"_blank\" rel=\"noreferrer noopener\">Drift<\/a> is one of the best conversational customer service software focused primarily on sales and marketing. At the same time, this alternative to Intercom still includes all the features your customer support agents need for effective communication, like live chat, custom chatbot flows, and lead generation capabilities.&nbsp;<\/p>\n\n\n\n<p>By offering real-time engagement with website visitors and automating client interactions, Drift enables businesses to provide prompt customer support, capture and qualify leads, and nurture potential clients. In addition, users get access to advanced reporting capabilities and customizable workflows.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Live chat and messaging features<\/strong><\/h4>\n\n\n\n<p>This Intercom competitor empowers businesses to engage with users in real-time chat conversations. You can initiate chats proactively or respond to incoming inquiries, providing immediate assistance and personalized customer support \u2014 leverage chatbot capabilities to automate responses to FAQs and route more complex queries to human agents when needed.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Email marketing automation<\/strong><\/h4>\n\n\n\n<p>Drift doesn\u2019t offer native email marketing automation tools within its platform, as its core features revolve around real-time engagement with website visitors through live chat and chatbot interactions. However, HubSpot, Marketo, or Mailchimp integrations are available for businesses prioritizing conversational marketing.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Knowledge base<\/strong><\/h4>\n\n\n\n<p>To build a knowledge base while using this alternative to Intercom, you must integrate the software with a third-party tool like HelpDocs or Document360. This move will pay off as people love finding answers to their questions independently.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Help desk and ticketing system<\/strong><\/h4>\n\n\n\n<p>Drift collects requests in a special dashboard, where you can chat with clients, review <em>My conversations<\/em>, etc. The software doesn\u2019t have a proper ticket management system with all help desk capabilities, as Zendesk has. However, you can still integrate Drift with Salesforce, HubSpot, and others to manage and track client inquiries effectively.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Drawbacks&nbsp;<\/strong><\/h4>\n\n\n\n<p>If you compare <a href=\"https:\/\/helpcrunch.com\/blog\/intercom-vs-drift\/\" target=\"_blank\" rel=\"noreferrer noopener\">Drift vs Intercom<\/a>, the latter lacks native email marketing, knowledge base, and help desk features. So think of it as a sales and customer engagement tool with only live chat, chatbot, appointment booking, and real-time dashboard features.\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Pricing<\/strong><\/h4>\n\n\n\n<p>Since Drift has merged with Salesloft, its pricing isn\u2019t available at the moment. You have to contact the manager or book the demo in order&nbsp; to do that.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Tidio<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1999\" height=\"918\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/tidio-intercom-alternative.png\" alt=\"tidio as an intercom alternative\" class=\"wp-image-17537\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/tidio-intercom-alternative.png 1999w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/tidio-intercom-alternative-300x138.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/tidio-intercom-alternative-1024x470.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/tidio-intercom-alternative-768x353.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/tidio-intercom-alternative-1536x705.png 1536w\" sizes=\"auto, (max-width: 1999px) 100vw, 1999px\" \/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong>Managing customer relationships<\/strong><\/h4>\n\n\n\n<p><a href=\"https:\/\/www.tidio.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tidio<\/a> is another world-class customer service platform and Intercom competitor that enables real-time customer communication thanks to a robust live chat feature. It allows customer support agents to address user inquiries promptly, offer personalized assistance, and enhance satisfaction.&nbsp;<\/p>\n\n\n\n<p>The platform&#8217;s chatbots automate responses for efficient customer interactions, qualify leads, and guide visitors to relevant information. This customer service tool integrates with popular e-commerce platforms, CRM software, and email marketing services for full-scale customer relationship management. You can also leverage advanced reporting and automation workflows.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Live chat and messaging<\/strong><\/h4>\n\n\n\n<p>With Tidio, as with Intercom, you can manage your unlimited chat history across email messages, live chat, and social media chat apps in one place and respond quickly to every user query. The canned responses feature allows for speedy assistance with FAQs and can significantly contribute to better first response time metrics.&nbsp;<\/p>\n\n\n\n<p>Businesses also leverage a <em>live typing<\/em> feature to see what users respond to before hitting the <em>\u201cSend\u201d<\/em> button. And yes, all chat transcripts are always securely stored within the platform.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Email marketing automation<\/strong><\/h4>\n\n\n\n<p>Tidio offers well-polished marketing automation tools for quick newsletter launches, product updates, abandoned cart reminders, and whatnot. You can use a drag-and-drop email builder to create personalized email campaigns or use one of over 500 templates provided by Tidio.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Knowledge base<\/strong><\/h4>\n\n\n\n<p>Unlike Intercom, this platform doesn\u2019t have a native knowledge base tool but allows businesses to integrate Tidio with third-party help center platforms.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Help desk and ticketing system<\/strong><\/h4>\n\n\n\n<p>This help desk software turns client queries from live chat, chatbots, email, Messenger, and Instagram into tickets and helps customer support agents keep track of each communication under one roof.&nbsp;<\/p>\n\n\n\n<p>As Intercom, Tidio also provides other help desk capabilities, such as access to conversation-related metrics, sales data, and user ratings for the help desk features. The platform presents results on charts to help users make informed decisions and act accordingly.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Drawbacks<\/strong><\/h4>\n\n\n\n<p>One of Tidio&#8217;s main drawbacks is the lack of native knowledge base features and pricing plans, which are too expensive for small businesses. Some users also report that setting up chatbots and email campaigns is confusing.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Pricing<\/strong><\/h4>\n\n\n\n<p>Tidio suggests a free plan and three more pricing tiers: Starter, $29\/month per agent, Growth, $59\/month per agent, and Tidio+, $499\/month per agent.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Help Scout<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1999\" height=\"1019\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/help-scout-intercom-alternative.png\" alt=\"help scout as an intercom alternative\" class=\"wp-image-17538\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/help-scout-intercom-alternative.png 1999w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/help-scout-intercom-alternative-300x153.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/help-scout-intercom-alternative-1024x522.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/help-scout-intercom-alternative-768x391.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/help-scout-intercom-alternative-1536x783.png 1536w\" sizes=\"auto, (max-width: 1999px) 100vw, 1999px\" \/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong>Managing customer relationships<\/strong><\/h4>\n\n\n\n<p><a href=\"https:\/\/www.helpscout.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Help Scout<\/a>, a well-known customer support software, is one of the best Intercom alternatives. It provides an inbox for customer service channels, allowing support teams to collaborate effectively. Besides, all user data, like chat history and app activity, is always shown alongside every support request for more personalized, world-class customer experience.&nbsp;<\/p>\n\n\n\n<p>Help Scout&#8217;s automation and customizable workflow features help route tickets to the right agents, ensuring efficient ticket resolution and better customer communication. Leverage reporting dashboards to see the result of your work and how happy the clients are.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Live chat and messaging<\/strong><\/h4>\n\n\n\n<p>This Intercom alternative focuses more on the knowledge base integrated into the live chat widget than the live chat itself. So when people visit the website, they can choose to contact live chat support or try to find the answer independently in the helpful materials. Design options to support clients the way you like. What\u2019s interesting is that if there are no available agents, Help Scout will never show a live chat option for customers.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Email marketing automation<\/strong><\/h4>\n\n\n\n<p>Help Scout doesn\u2019t provide a native email automation feature within its platform.&nbsp;<\/p>\n\n\n\n<p>However, businesses can integrate the software with popular tools for email marketing campaigns (Mailchimp, Campaign Monitor, etc.) to sync client data and provide personalized email communication.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Knowledge base<\/strong><\/h4>\n\n\n\n<p>If Help Scout wasn\u2019t a live chat and shared inbox platform, it would be <a href=\"https:\/\/helpcrunch.com\/blog\/best-knowledge-base-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">knowledge base software<\/a>, as it\u2019s their primary focus. Businesses can easily create articles with images, hyperlinks, tables, and videos and optimize them for SEO. Afterward, you can place your help center anywhere on the website \u2014 a live chat widget, popup, sidebar, and whatnot \u2014 to help people find relevant content on specific pages.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Help desk and ticketing system<\/strong><\/h4>\n\n\n\n<p>All client emails and live chat messages end up in the shared inbox, allowing support agents to manage them effectively. Your team can use help desk capabilities like assignments based on if\/then rules, leave private notes visible only to fellow agents, and tag client conversations to automate workflows.&nbsp;<\/p>\n\n\n\n<p>Help desk ticketing is useful as it enables efficient and organized handling of customer communication channels, issues, and requests, leading to timely resolution and improved customer satisfaction.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Drawbacks<\/strong><\/h4>\n\n\n\n<p>Help Scout can be a great alternative to Intercom for small businesses. But as you grow, you will find certain limitations, like poor customization opportunities, a lack of chatbots, or email marketing automation. Also, some must-have features, like Facebook Messenger integration, are available only in a Plus pricing plan.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Pricing<\/strong><\/h4>\n\n\n\n<p>Three pricing tiers are available: the cheapest plan, aka Standard \u2013 $25\/mo per user, Plus \u2013 $50\/mo per user, and Pro \u2013 $65\/mo per user (available only for an annual subscription). You can take the software for a 14-day trial period.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Olark<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1816\" height=\"929\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/olark-intercom-alternative.png\" alt=\"olark as an intercom alternative\" class=\"wp-image-17539\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/olark-intercom-alternative.png 1816w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/olark-intercom-alternative-300x153.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/olark-intercom-alternative-1024x524.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/olark-intercom-alternative-768x393.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/olark-intercom-alternative-1536x786.png 1536w\" sizes=\"auto, (max-width: 1816px) 100vw, 1816px\" \/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong>Managing customer relationships<\/strong><\/h4>\n\n\n\n<p><a href=\"https:\/\/www.olark.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Olark<\/a> contributes to effective customer communication by providing businesses with a powerful live chat and user engagement platform for world-class customer service. Unlike Intercom, it doesn\u2019t have robust functionality, but its live chat is truly a piece of art.<\/p>\n\n\n\n<p>Businesses can interact with website visitors through real-time chat, offering immediate support and personalized assistance. Live chat enables efficient customer interaction, ticketing, and routing, ensuring that user inquiries are addressed promptly and by suitable customer support agents. How do we check the effectiveness? Look at reporting dashboards for more insights.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Live chat and messaging features<\/strong><\/h4>\n\n\n\n<p>With live chat, businesses can initiate proactive conversations or respond promptly to incoming inquiries, providing immediate support and personalized assistance. Olark&#8217;s chat widget has a rather minimalistic design, unlike Intercom, but can be customized to match the brand&#8217;s look and feel, creating a seamless customer experience. The platform also supports message automation in chat, enabling businesses to greet visitors or collect information without agent intervention.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Email marketing automation<\/strong><\/h4>\n\n\n\n<p>This is another tool on the list of alternatives to Intercom that doesn\u2019t offer an automation tool for email marketing campaigns. However, it gives you full access to integrations with Mailchimp and other software for targeted email campaigns.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Knowledge base<\/strong><\/h4>\n\n\n\n<p>Unfortunately, Olark doesn\u2019t have a native help page feature; however, it does allow you to integrate the software with ProProfs.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Help desk and ticketing system<\/strong><\/h4>\n\n\n\n<p>On the one hand, Olark doesn\u2019t have a dedicated ticketing system for processing support tickets with lots of help desk capabilities. On the other hand, it does allow you to integrate its software with the Zendesk Suite for better query resolution management.&nbsp;&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Drawbacks<\/strong><\/h4>\n\n\n\n<p>At this point, Olark&#8217;s drawbacks seem obvious. While it offers an Intercom live chat alternative, automated messages, and a few Power-Ups (like live co-browsing and live chat translation), it\u2019s not the most features-packed Intercom alternative. It doesn\u2019t have email marketing, a knowledge base, or even ticketing system features.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Pricing<\/strong><\/h4>\n\n\n\n<p>Olark offers a fully-featured live chat for $29\/mo and Olark Pro for custom pricing.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. HubSpot Service Hub<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1524\" height=\"941\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/hubspot-intercom-alternative.png\" alt=\"hubspot service hub as an intercom alternative\" class=\"wp-image-17540\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/hubspot-intercom-alternative.png 1524w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/hubspot-intercom-alternative-300x185.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/hubspot-intercom-alternative-1024x632.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/hubspot-intercom-alternative-768x474.png 768w\" sizes=\"auto, (max-width: 1524px) 100vw, 1524px\" \/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong>Managing customer relationships<\/strong><\/h4>\n\n\n\n<p>Among all customer service platforms, <a href=\"https:\/\/www.hubspot.com\/products\/service\" target=\"_blank\" rel=\"noreferrer noopener\">HubSpot Service Hub<\/a> offers the widest range of features and free access to many of them. But this is not a free Intercom alternative.&nbsp;<\/p>\n\n\n\n<p>HubSpot Service Hub is an all-in-one customer relationship management tool that significantly helps businesses improve customer interactions. Businesses can benefit from advanced reporting and tracking of user interactions, leads, and deals to have a full picture and ensure world-class customer service.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Live chat and messaging features<\/strong><\/h4>\n\n\n\n<p>Unlike Intercom, HubSpot Service Hub provides a free live chat solution for real-time customer interactions with website users. You can customize the live chat widget design to match your brand\u2019s identity. The platform also gives you access to chatbot message automation to streamline your support.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Email marketing automation<\/strong><\/h4>\n\n\n\n<p>HubSpot offers a separate email marketing campaign tool that empowers businesses to send targeted newsletters. You can use one of the templates to craft a beautiful letter and write text with an AI.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Knowledge base<\/strong><\/h4>\n\n\n\n<p>There is probably no customer service tool that HubSpot Service Hub doesn\u2019t offer, and knowledge base software is no exception. You can compose help articles, organize them into categories or subcategories, and tag them with relevant search terms. For better performance, businesses can search-optimize helpful content and let users find the documentation more easily.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Help desk and ticketing system<\/strong><\/h4>\n\n\n\n<p>Yep, HubSpot also provides many help desk capabilities, and it\u2019s also free, as opposed to Intercom\u2019s drastic prices. With this all-in-one help desk solution, companies can keep track of user requests in a single inbox. The software empowers businesses to set up workflows with if\/then rules to automate support.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Drawbacks<\/strong><\/h4>\n\n\n\n<p>One of the main drawbacks is that it\u2019s almost impossible to reach HubSpot support when needed. Another is limited customization opportunities and insufficient formatting and template options for helpful documentation.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Pricing<\/strong><\/h4>\n\n\n\n<p>This alternative to Intercom provides some free tools, but this is a limited plan. The live chat and simple ticketing are included in the Starter pack for $20\/mo\/seat. The Professional plan will cost you $100\/mo\/seat. And be ready to pay $130\/mo\/seat for Enterprise.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>8. Zoho Desk<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1904\" height=\"987\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/zoho-desk-intercom-alternative.png\" alt=\"zoho desk as an intercom alternative\" class=\"wp-image-17541\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/zoho-desk-intercom-alternative.png 1904w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/zoho-desk-intercom-alternative-300x156.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/zoho-desk-intercom-alternative-1024x531.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/zoho-desk-intercom-alternative-768x398.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/zoho-desk-intercom-alternative-1536x796.png 1536w\" sizes=\"auto, (max-width: 1904px) 100vw, 1904px\" \/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong>Managing customer relationships<\/strong><\/h4>\n\n\n\n<p><a href=\"https:\/\/www.zoho.com\/desk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Zoho Desk<\/a> offers a comprehensive suite of customer management features, such as Zoho CRM (customer relationship management), where businesses can use one inbox for different customer service channels and organize user data and interactions.&nbsp;<\/p>\n\n\n\n<p>In many ways, the platform is similar to Intercom and allows businesses to improve customer interactions, track leads, manage sales pipelines, automate repetitive tasks, and streamline workflows. This enhances sales team productivity and offers world-class customer service. The software provides detailed reporting to see how well your team is performing.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Live chat and messaging feature<\/strong><\/h4>\n\n\n\n<p>With the Zoho Desk live chat solution, businesses can embed chat widgets on their websites or web applications, allowing visitors to initiate instant conversations with support agents. You can access unlimited chat history and integrate your live chat with popular chat apps like WhatsApp Business Chat, Facebook Messenger, \u0425 (former Twitter), and more. For message automation, companies can leverage the advanced features of AI chatbot ZIA.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Email marketing automation<\/strong><\/h4>\n\n\n\n<p>Unlike Intercom, Zoho Desk doesn\u2019t have an in-built email functionality. However, the brand provides another platform called Zoho Campaigns, designed specifically for email automation. This functionality allows users to create and send targeted email campaigns, segment contacts, and automate email workflows based on customer experience and behavior. While Zoho Desk and Zoho Campaigns can be integrated to some extent, they are separate products with distinct functionalities.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Knowledge base<\/strong><\/h4>\n\n\n\n<p>Zoho Desk&#8217;s KB feature is a powerful tool designed to help businesses create and maintain a centralized repository of information, documentation, and self-service resources. The platform\u2019s help center tool is fully customizable, allowing businesses to brand it according to their style and integrate it seamlessly with their websites or helpful portals. Additionally, the tool offers analytics and insights, enabling businesses to track their helpful articles&#8217; performance and identify improvement areas.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Help desk and ticketing system<\/strong><\/h4>\n\n\n\n<p>Speaking of popular help desk apps, you\u2019ve probably heard of this one. With Zoho Desk, you can leverage many help desk capabilities. All customer interactions, whether through email, phone, chat options, or social media, are centralized in one unified interface, ensuring no query falls through the cracks.&nbsp;<\/p>\n\n\n\n<p>Zoho Desk, an all-in-one help desk solution, allows customer support agents to categorize, prioritize, and assign tickets to the appropriate customer service teams, enabling faster and more efficient resolution. Moreover, Zoho Desk offers automation capabilities, including ticket routing and predefined responses, to reduce manual efforts and enhance response times.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Drawbacks<\/strong><\/h4>\n\n\n\n<p>Users usually report a steep learning curve that takes a long time to accomplish. Some people complain about poor customization opportunities and the lack of third-party tools for integration.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Pricing<\/strong><\/h4>\n\n\n\n<p>The standard pricing plan starts at $20\/mo per user, Professional at $35\/mo per user, and Enterprise $50\/mo per user if billed monthly.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9. Freshdesk<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1999\" height=\"914\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/freshdesk-intercom-alternative.png\" alt=\"freshdesk as an intercom alternative\" class=\"wp-image-17542\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/freshdesk-intercom-alternative.png 1999w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/freshdesk-intercom-alternative-300x137.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/freshdesk-intercom-alternative-1024x468.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/freshdesk-intercom-alternative-768x351.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/freshdesk-intercom-alternative-1536x702.png 1536w\" sizes=\"auto, (max-width: 1999px) 100vw, 1999px\" \/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong>Managing customer relationships<\/strong><\/h4>\n\n\n\n<p><a href=\"https:\/\/www.freshworks.com\/freshdesk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Freshdesk<\/a> is one of the most popular solutions among all customer service platforms. It enables businesses to efficiently handle visitor inquiries and improve omnichannel support through email, phone, chat, and social media, all in one unified dashboard.&nbsp;<\/p>\n\n\n\n<p>Freshdesk offers advanced reporting and valuable insights into support team performance and user behavior through reporting and analytics. This enables data-driven decisions for world-class <a href=\"https:\/\/helpcrunch.com\/blog\/customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer service<\/a>.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Live chat and messaging features<\/strong><\/h4>\n\n\n\n<p>Freshdesk\u2019s live chat feature allows support agents to interact with website visitors in real time, enabling instant responses to inquiries, troubleshooting, and personalized assistance. Freshdesk also offers message automation thanks to chatbots, which can be set up to handle routine queries, freeing up agents for more complex issues.&nbsp;<\/p>\n\n\n\n<p>Moreover, the messaging feature extends support beyond the website, allowing clients to reach out through popular chat apps like WhatsApp, Facebook Messenger, and more.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Email marketing automation<\/strong><\/h4>\n\n\n\n<p>One of Freshdesk\u2019s products is created explicitly for user success, and that\u2019s where you can find an email automation feature. It allows you to provide conversational marketing, schedule personalized email campaigns, or automatically trigger messages based on clients\u2019 behavior and lifecycle events.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Knowledge base<\/strong><\/h4>\n\n\n\n<p>Freshdesk allows you to create a help hub, format and optimize it, and integrate it into the live chat software. But this is just scratching the surface. The software also provides the Freddy Answers bot, powered by your knowledge base, which helps users get the best answer anytime.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Help desk and ticketing system<\/strong><\/h4>\n\n\n\n<p>Looking for more popular help desk apps than Intercom? Here is another one! The platform is a great ticketing system software with a good deal of help desk capabilities. It allows businesses to manage user inquiries from various channels in a single inbox.&nbsp;<\/p>\n\n\n\n<p>Freshdesk, an all-in-one help desk solution, enables support agents to categorize, prioritize, and assign tickets to the right teams, facilitating faster and more effective issue resolution. Automation features, including ticket routing, escalations, and predefined responses, help improve response times and streamline repetitive tasks.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Drawbacks<\/strong><\/h4>\n\n\n\n<p>People mark the tool&#8217;s complexity and the time it takes to train a team to use it. Many suggest that you will need technical help to set up the platform properly to meet your needs. Some clients also complain about the high prices for small businesses and startups.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Pricing<\/strong><\/h4>\n\n\n\n<p>It starts with a Free limited plan with basic functionality and can reach $59\/mo per user for a Pro subscription or $95\/mo per user for the Enterprise package.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>10. Front<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1769\" height=\"962\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/front-intercom-alternative.png\" alt=\"front as an intercom alternative\" class=\"wp-image-17543\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/front-intercom-alternative.png 1769w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/front-intercom-alternative-300x163.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/front-intercom-alternative-1024x557.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/front-intercom-alternative-768x418.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/front-intercom-alternative-1536x835.png 1536w\" sizes=\"auto, (max-width: 1769px) 100vw, 1769px\" \/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong>Managing customer relationships<\/strong><\/h4>\n\n\n\n<p>By providing one inbox for different customer support channels such as email and social media chat apps, <a href=\"https:\/\/front.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Front<\/a> contributes to better customer communication and ensures a sleek customer connections management process.&nbsp;<\/p>\n\n\n\n<p>This customer service software enables teams to collaborate seamlessly, share insights, and assign tasks, fostering a cohesive approach to client support. Front&#8217;s automation capabilities streamline repetitive tasks, such as ticket routing and predefined responses, optimizing response times and helping you to provide excellent customer support.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Live chat and messaging features<\/strong><\/h4>\n\n\n\n<p>With this Intercom alternative, businesses can integrate popular messaging channels like WhatsApp, Facebook Messenger, SMS, and traditional live chat into a single platform. Automation features, such as chat routing and canned responses, expedite response times and maintain a personalized touch.&nbsp;<\/p>\n\n\n\n<p>Furthermore, Front&#8217;s live chat solution and messaging platform come with real-time monitoring and reporting, providing valuable insights into chat volumes, response times, and client satisfaction.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Email marketing automation<\/strong><\/h4>\n\n\n\n<p>The Front doesn\u2019t have extensive email automation features. However, it offers some basic capabilities, such as predefined canned responses and automated ticket routing based on certain criteria. These features can help teams respond faster to user inquiries and manage incoming emails more efficiently. For more advanced email automation, businesses might consider integrating Front with dedicated email tools like Mailchimp or HubSpot.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Knowledge base<\/strong><\/h4>\n\n\n\n<p>Front doesn\u2019t have native knowledge base management software for client self-service. However, it does offer integration with help center platforms to enhance user satisfaction.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Help desk and ticketing system<\/strong><\/h4>\n\n\n\n<p>Front offers an alternative to conventional help desk software by creating a collaborative hub for user queries. It\u2019s easier to master and ensures a personalized approach when people are not treated as number tickets but as individuals.&nbsp;<\/p>\n\n\n\n<p>At the same time, it does have help desk capabilities as the platform offers a shared inbox with support requests from any channel &#8211; email, SMS text, live chat, and more.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Drawbacks<\/strong><\/h4>\n\n\n\n<p>Almost everyone who tried the software admits that learning how the tool works is difficult. Some simple functionalities, like setting up a vacation responder, can be difficult to find. However, once you master the platform, you can enjoy better user satisfaction metrics.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Pricing<\/strong><\/h4>\n\n\n\n<p>The pricing starts at $19\/mo per seat. You will pay $59\/mo per seat for the Growth subscription. For the Scale package (the most optimal solution), you will pay $99\/mo per seat; finally, for Premier, you will pay $229\/mo per seat.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>11. Crisp<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1620\" height=\"979\" src=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/crisp-intercom-alternative.png\" alt=\"crisp as an intercom alternative\" class=\"wp-image-17544\" srcset=\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/crisp-intercom-alternative.png 1620w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/crisp-intercom-alternative-300x181.png 300w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/crisp-intercom-alternative-1024x619.png 1024w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/crisp-intercom-alternative-768x464.png 768w, https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2024\/08\/crisp-intercom-alternative-1536x928.png 1536w\" sizes=\"auto, (max-width: 1620px) 100vw, 1620px\" \/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong>Managing customer relationships<\/strong><\/h4>\n\n\n\n<p><a href=\"https:\/\/crisp.chat\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">Crisp<\/a> offers a shared inbox with messages from various channels like email, social media, and messaging apps. This speeds up customer communication and helps teams collaborate, share insights, and delegate tasks. Crisp also provides automation features, including ticket assignment and canned responses, which reduce response times.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Live chat and messaging features<\/strong><\/h4>\n\n\n\n<p>Crisp allows you to integrate different messaging platforms, such as WhatsApp, Messenger, Instagram, and SMS, into a single customer support platform. This unification is paired with automation features, including chatbots. Anything that speeds up response time while keeping a stance against all queries.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Email marketing automation<\/strong><\/h4>\n\n\n\n<p>While Crisp offers basic email automation features, such as predefined responses and automated ticket routing, it can be integrated with third-party tools like Mailchimp. Actually, thanks to integrations, Crisp stands out. It can be paired with practically any customer service and sales tool you can think about.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Knowledge base<\/strong><\/h4>\n\n\n\n<p>Crisp comes with a built-in multilingual knowledge base and a good package of features, including customization and structuring. The company positions it as a library with a user-friendly, easy-to-manage design. You can integrate it into your chat widget and use it with chatbots. Also, you can use it as an SDK widget to make your mobile help center.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Help desk and ticketing system<\/strong><\/h4>\n\n\n\n<p>It has the same concept &#8211; a shared inbox with intuitive UI and the ability to manage all incoming inquiries in real time. Your agents can track the status of every ticket, collaborate, and synchronize contacts around your platform. Also, it takes some dumb tasks from your agents, automating routing, utilizing chatbots, and gathering stats about customer satisfaction.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Drawbacks<\/strong><\/h4>\n\n\n\n<p>Most people on G2 complain about Crisp&#8217;s misleading marketing about their product, claiming that the company uses terminology the wrong way and promises more than it has. Some users have concerns about GDPR compliance. Overall, customers respond to it as a solid tool for new small businesses, but it lacks much of the needed design and features.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Pricing<\/strong><\/h4>\n\n\n\n<p>Crisp has very good pricing and offers three subscription options: Free, Pro, and Unlimited. Premium features start at $25\/month per workspace. More features and many more integrations are included in the Unlimited plan for $95\/month per user.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Which Intercom alternative will be your winner?<\/strong><\/h2>\n\n\n\n<p>There are tons of great live chat software solutions available on the market. But you need to dig deeper when picking an alternative to Intercom that does more than just live chat. Here comes the bonus! Watch our YouTube video, where we cover this material more interactively:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"5 Best Intercom Alternatives For Any Business\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/ZVMB_aNGH2Q?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>You can roll the dice and sign up for all Intercom alternatives from our selection or the one you liked the most and see what happens. Didn\u2019t like it? Move to the next one. I\u2019m sure there\u2019s one winner somewhere, and you will find it soon.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you a customer success, sales, or marketing rep? Or maybe even a business owner looking for Intercom alternatives? Then, you\u2019ve landed on the right page. Intercom is a fantastic service platform. It enables thousands [<a href=\"https:\/\/helpcrunch.com\/blog\/intercom-alternatives\/\" title=\"Read more\">\u2026<\/a>]<\/p>\n","protected":false},"author":10,"featured_media":16964,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":"","ub_ctt_via":"","footnotes":""},"categories":[173],"tags":[],"class_list":["post-1159","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-software-review"],"featured_image_src":"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/12\/intercome-alternative-featured.png","author_info":{"display_name":"Daniil Kopilevych","author_link":"https:\/\/helpcrunch.com\/blog\/author\/daniil\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>11 Best Intercom alternatives and competitors: Fair review<\/title>\n<meta name=\"description\" content=\"Find budget-friendly Intercom alternatives like HelpCrunch, Tidio and Crisp. Compare prices and features to choose the best tool for customer service. Click to read more!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/helpcrunch.com\/blog\/intercom-alternatives\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Intercom Alternatives Comparison\" \/>\n<meta property=\"og:description\" content=\"We&#039;ve taken 5 best Intercom Alternatives to the 14-days test. 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