{"id":11369,"date":"2023-08-31T16:26:21","date_gmt":"2023-08-31T16:26:21","guid":{"rendered":"https:\/\/helpcrunch.com\/blog\/?p=11369"},"modified":"2025-03-05T16:16:07","modified_gmt":"2025-03-05T16:16:07","slug":"chatbot-wordpress","status":"publish","type":"post","link":"https:\/\/helpcrunch.com\/blog\/chatbot-wordpress\/","title":{"rendered":"8 Best Chatbots for WordPress to Engage Your Website Visitors"},"content":{"rendered":"\n

Hey! \ud83d\udc4b I am your assistant for today. I dare you to ask me anything \u2013 all the answers are around the corner. <\/em><\/p>\n\n\n\n

I bet you\u2019ve seen such a message (or alike) at least once in your life. You click on the chat box in the corner of the website and get assistance with your issues. Off the top of my head, it was sent by a customer service chatbot about 50% of the time \u2013 an automated system that can cope with clients\u2019 queries 24\/7 and ease a customer service agent\u2019s burden.<\/p>\n\n\n\n

But how is that even possible? Broadly speaking, a chatbot is shrewd, fast, and doesn\u2019t get tired at all. If you\u2019re only dreaming of providing such a means of communication for potential customers and current clients, you\u2019re in the right place. After reading this piece and the list of the best chatbot WordPress plugins, you will find a perfect chatbot to help your website visitors like a pro. Let\u2019s get going!<\/p>\n\n\n\n\n\n

What is a WordPress chatbot? (And does it differ from a regular chatbot?)<\/h2>\n\n\n\n

A chatbot is an automated system that can engage with website visitors and answer their questions automatically, even after business hours. Well, that\u2019s a boring answer.<\/p>\n\n\n\n

These days, you can hardly surprise anyone with a live chat on a website. Many businesses are now integrating advanced chatbot services into their customer support systems to improve efficiency and user experience. And where there\u2019s a live chat, there\u2019s also a chatbot. These programmed assistants became an integral part of client-business communications. <\/p>\n\n\n\n

The software can process all incoming messages, send a first reply, and then either help a customer or route a conversation to a support agent. <\/p>\n\n\n\n

Want to ask a question about a store\u2019s delivery policy? 
First, explain your request to a chatbot, and it will decide whether a corresponding knowledge base will suffice. <\/em><\/p>\n\n\n\n

Have you encountered a glitch in the software? 
Leave your email address with a chatbot, and maybe someone from a support team will get in touch with you later. <\/p>\n\n\n\n

Just casually browsing a website? 
An ever-present chatbot is ready to greet you and offer its help on every page \u2013 just tell it about your business and company\u2019s size, choose a department you want to talk to, and then wait.<\/p>\n\n\n\n

Chatbots are good not just for assistance but also for user engagement, as they can send marketing messages, exit-intent messages, welcome messages, and other types of action-provoking texts. This approach gives you one more communication channel that might complement your email marketing activities. <\/p>\n\n\n\n

It\u2019s almost impossible to imagine a website without a little chatbot in its bottom right corner. And WordPress, being one of the most popular website builders out there, is not a stranger to this exciting trend.<\/p>\n\n\n\n

The only difference lies in the installation process.<\/p>\n\n\n\n

How to add a chatbot to WordPress<\/h2>\n\n\n\n

It would be a vast understatement to say that WordPress operates an army of native plugins that are quick and easy to install. And chatbot plugins are no exception.<\/p>\n\n\n\n

However, the choice of WordPress chatbot plugins can be both a blessing and a curse. Before even thinking about plugins, you need to set your priorities straight and decide what type of chatbot you want and which features you need to pay attention to.<\/p>\n\n\n\n

AI chatbots<\/h3>\n\n\n\n

Artificial intelligence has been the buzz of the town for the past few years (and the mega buzz) after the public release of ChatGPT. Everything is AI now, and that\u2019s totally understandable. A chatbot with advanced machine learning capabilities that can analyze human language, learn from it, and imitate a real conversation. Isn\u2019t it a dream?<\/p>\n\n\n\n

In reality, not everything people call AI has anything to do with real artificial intelligence. Moreover, small and mid-sized companies rarely need AI-powered chatbots that require tons of data to process for correct work.<\/p>\n\n\n\n

\"Example
A conversation sample with the most known AI chatbot – ChatGPT<\/figcaption><\/figure>\n\n\n\n

Scenario-based chatbots<\/h3>\n\n\n\n

This is a basic chatbot. If you have a few hundred chats per month, you can easily manage them via a scenario-based WordPress chatbot. All you need is a list of repetitive questions from customers and pre-written answers to them. A chat with such a bot looks like a small quiz. It sends people a few consecutive multiple-choice questions. Based on their choices, a chatbot then generates a suitable answer or a knowledge base article.<\/p>\n\n\n\n

You can create various scenarios based on this information in a visual chatbot builder. This way, a chatbot can send contextual messages or knowledge base articles in rich responses to common inquiries.<\/p>\n\n\n\n

It may occur to you at first that scenario-based chatbots are too simplistic or even dull when, in reality, they can be way more helpful and straightforward than AI assistants. For one thing, a WP chatbot shouldn\u2019t be rocket science. It should engage with your website visitors, be able to ask them a few preliminary questions to get to the bottom of their requirements, and then send a corresponding knowledge base article or schedule a demo call.<\/p>\n\n\n\n

And there are only five key features it should possess to complete these important tasks:<\/p>\n\n\n\n