In this post, we will go through the main reasons why users look for a JivoChat alternative and also introduce you to the top 5 software for communication with customers to choose from. <\/p>\n\n\n\n
What is JivoChat?<\/h2>\n\n\n\n
JivoChat<\/a> is a live chat software for online businesses to talk with clients in real-time. This messaging platform offers chat for websites, emails, calls, and social media integration. Besides, all conversations are stored in one inbox. The app is available for iOS and Android.<\/p>\n\n\n\n For a few weeks, a banner was displayed on the JivoChat landing page. It informed users about some technical issues that caused poor work of the service. It\u2019s one of the reasons why you might want to find an alternative to JivoChat<\/a>. So, let\u2019s take this step by step.<\/p>\n\n\n\n Main features:<\/strong><\/p>\n\n\n\n Instant callbacks for visitors.<\/strong> Allows to call users back in 27 seconds. JivoChat pricing:<\/strong><\/p>\n\n\n\n Capterra rating:<\/strong> 4.6<\/a> <\/p>\n\n\n\n One of the steps in the consumer decision-making process<\/a> is research and alternatives evaluation. That\u2019s why you are here, I guess. And my task is to show you both sides of the coin. I\u2019ve already listed the main features of Jivo. Now it\u2019s time to show you what\u2019s behind the curtain and who stands behind the app. <\/p>\n\n\n\n JivoChat is a Russian company that was established in 2012. <\/strong>Considering the genocidal war launched against Ukraine by Russia, the country came under unprecedented sanctions, which no other state has ever known. Consequently, it brings new risks for foreign companies and pushes businesses to search for a JivoChat alternative<\/a>. <\/p>\n\n\n\n Some of the risks are as follows:<\/p>\n\n\n\n Another reason to think twice before subscribing to JivoChat is that you are sponsoring the killings of Ukrainian kids, women, and men by paying money to the Russian majority state-owned banking.<\/p>\n\n\n\n On the features side, Jivo lacks important opportunities like a knowledge base and email marketing functionality. Others don\u2019t like that their chatbot is not native, which can cause problems when you manage chats or conduct analysis. And so, some users report frequent bugs and express dissatisfaction with the support team and design. So, say you\u2019re looking for alternatives to Intercom<\/a>. Could Jivo be your choice? Absolutely not.<\/p>\n\n\n\n Businesses also complain about the lack of functionality on a free version. Suppose you want to have a solid solution for communication with customers. In that case, you eventually need to pay for a relatively expensive professional plan compared to other software on the market today.<\/p>\n\n\n\n In short, we encourage you to evaluate all pros and cons carefully before making a purchase decision.<\/p>\n\n\n\n Here is a comprehensive list of alternatives to JivoChat. I\u2019d dare to say that some of them offer even more opportunities than their rival. Let\u2019s dive in!<\/p>\n\n\n\n HelpCrunch<\/a> is the best JivoChat alternative for communication with customers. It provides a live chat, chatbot, email marketing, knowledge base, and popup features. All the tickets automatically get to the shared inbox, allowing support agents to manage conversations effectively. Thus, companies can improve customer satisfaction and engagement by increasing sales thanks to canned responses, proactive messages, and pre-chat forms. The app is available for Android<\/a> and iOS devices.<\/p>\n\n\n\n Main features:<\/strong><\/p>\n\n\n\n Live chat.<\/strong> It allows you to communicate with customers in real-time, as well as proactively engage visitors with automated messages, offering discounts, feature upgrades, or valuable educational materials. Besides, the tool provides chat ratings, pre-chat forms, and live visitor profile features.<\/p>\n\n\n\n AI-powered shared inbox. <\/strong>Thanks to the advanced features, HelpCrunch can ease the customer service process a hundredfold. Therefore, the AI editor lets you do a little facelift of your texts: fix grammar, expand\/shorten a message, and change the whole tone. Just like that, in one click. <\/p>\n\n\n\n Chatbot. <\/strong>The feature lets you automate customer support. The bot can handle simple questions from users according to preset scenarios and automate routine tasks such as chat, tag, and department assignments. <\/p>\n\n\n\n Knowledge base.<\/strong> It offers an intuitive editor to create helpful materials for 24\/7 customer self-service. Thus, you can add the help center to the live chat widget, shortening the path for visitors from the problem to its solution.<\/p>\n\n\n\n Popup builder.<\/strong> Your team can attract the attention of more users by leveraging eye-catching popups. And so, it can help you increase conversions and customer engagement. Change text, insert visual elements (including videos), set up triggers, choose overlays, and get live reports. <\/p>\n\n\n\n Email marketing. <\/strong>This feature lets you share company news and product announcements with your customers through email newsletters. Choose one of many templates or, most importantly, create your own. <\/p>\n\n\n\n HelpCrunch pricing:<\/strong><\/p>\n\n\n\n If billed monthly. You can get a 14-day free trial<\/a> first.<\/p>\n\n\n\n Capterra rating: <\/strong>4.8<\/a><\/p>\n\n\n\n Generally, Tawk.to<\/a> offers free live chat software with standard customer communication features. For more advanced options like email marketing or chatbots, consider HelpCrunch or Tidio.<\/p>\n\n\n\n Main features:<\/strong><\/p>\n\n\n\n Live chat <\/strong>with canned responses, private notes, and typing preview. View up to four chats simultaneously on one screen.<\/p>\n\n\n\n Screen sharing<\/strong> allows assisting visitors by viewing their screens (with their permission). This feature is billed separately.<\/p>\n\n\n\n Visitor information<\/strong> is captured to enhance understanding of customer activity on your website, categorized as active, idle, or served.<\/p>\n\n\n\n Hire chat agents and virtual assistants<\/strong> for additional support without the hassle of hiring and training in-house staff.<\/p>\n\n\n\n Tawk.to pricing:<\/strong><\/p>\n\n\n\n Capterra rating: <\/strong>4.6<\/a><\/p>\n\n\n\n Smartsupp<\/a> serves as a distinctive JivoChat alternative, combining a chat functionality, chatbot, and visitor screen recording. It seamlessly integrates with platforms like WordPress, Shopify, and Google Analytics for performance tracking. Additionally, it offers a mobile app for agents to engage with users on the move.<\/p>\n\n\n\n Main features:<\/strong><\/p>\n\n\n\n Live chat <\/strong>provides essential tools for effective client communication, including file sharing, customizable widgets, and automated messages.<\/p>\n\n\n\n The basic chatbot<\/strong> enables businesses to automate and expedite their processes. Markedly, it proactively initiates conversations and handles common queries.<\/p>\n\n\n\n Visitor screen recording<\/strong> is unique to Smartsupp, offering insights into user interactions on your website and enhancing site performance.<\/p>\n\n\n\n Smartsupp pricing:<\/strong><\/p>\n\n\n\n If billed monthly. You can get a 14-day free trial first.<\/p>\n\n\n\n Capterra rating: <\/strong>4.7<\/a><\/p>\n\n\n\n LiveAgent<\/a> is an omnichannel help desk solution featuring a live chat that facilitates user engagement through channels like email, Facebook, Instagram, Twitter, and Viber. Moreover, conversations are centralized as tickets in a shared inbox for streamlined management. <\/p>\n\n\n\n Main features:<\/strong><\/p>\n\n\n\n Ticketing system.<\/strong> The help desk features transform customer inquiries from emails, chats, calls, and social networks into tickets that gather in a universal inbox. Nonetheless, agents can categorize, filter, and oversee conversations.<\/p>\n\n\n\n Live chat. <\/strong>The live chat offers proactive messaging, real-time typing visibility, visitor tracking, and extensive customization options.<\/p>\n\n\n\n Call center.<\/strong> Enables handling incoming and outgoing calls within the platform, including automatic call distribution, IVR (interactive voice response), and internal calls.<\/p>\n\n\n\n Knowledge base.<\/strong> Besides, this functionality empowers clients to find solutions independently through articles, forums, and feedback boxes. A robust search engine ensures quick and easy access.<\/p>\n\n\n\n LiveAgent pricing:<\/strong><\/p>\n\n\n\n You can get a 14-day free trial first.<\/p>\n\n\n\n Capterra rating: <\/strong>4.7<\/a><\/p>\n\n\n\n Presently, Tidio<\/a> is one of the best JivoChat alternatives<\/a> for real-time customer engagement powered by AI. Chats, emails, Messenger, or Instagram conversations funnel into a unified inbox for collaborative issue resolution. In addition, the seamless experience is supported by a robust chatbot functionality.<\/p>\n\n\n\n Main features:<\/strong><\/p>\n\n\n\n Live chat.<\/strong> A stable live chat tool for customer communication, which you can design the way you like it. Significantly, canned responses and live typing previews can help you assist visitors better.<\/p>\n\n\n\n Chatbots.<\/strong> Choose one of the 35+ templates or create your own chatbot with a drag-and-drop visual editor. Set up actions, triggers, and conditions. <\/p>\n\n\n\n Visitor list live preview.<\/strong> Monitor real-time website visits, see contact details, location, or browser system. Customize and filter visitor lists to align with your marketing goals.<\/p>\n\n\n\n Tidio pricing:<\/strong><\/p>\n\n\n\n If billed monthly. You can get a 7-day free trial first.<\/p>\n\n\n\n Capterra rating: <\/strong>4.8<\/a><\/p>\n\n\n\n![\"\"](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/05\/Jivochat-homepage_tech-issue.png\")
<\/figure><\/div>\n\n\n\n
Integration with social media messengers<\/strong>. Facebook, Instagram, and WhatsApp messages get to the Jivo app, where you can manage them.
Visitor monitoring in real-time.<\/strong> You can track your visitors and initiate conversations based on the setup triggers.
CRM.<\/strong> Customers\u2019 tickets from different channels are automatically saved in Jivo CRM, where you can plan tasks, create automatic notifications, and set up funnels.
Video calls.<\/strong> And so, you can call clients with a video to assist them better by showing a product or sharing the screen.<\/p>\n\n\n\nWhy look for the JivoChat alternative?<\/h2>\n\n\n\n
![\"Jivochat](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/05\/Jivochat-is-owned-by-Sberbank-of-Russia.png\")
<\/figure><\/div>\n\n\n\nTop 5 JivoChat alternatives<\/h2>\n\n\n\n
1. HelpCrunch \u2013 the best one-stop JivoChat alternative<\/h3>\n\n\n\n
![\"new](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/03\/new-helpcrunch-home-page_widget-open.png\")
<\/figure><\/div>\n\n\n\n2. Tawk.to – a free live chat software<\/h3>\n\n\n\n
![\"tawk.to-homepage\"](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/01\/tawk.to-homepage.png\")
<\/figure><\/div>\n\n\n\n3. Smartsupp – a live chat with screen recording<\/h3>\n\n\n\n
![\"\"](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/11\/smartsupp.png\")
<\/figure><\/div>\n\n\n\n4. LiveAgent – help desk software with an advanced ticketing system<\/h3>\n\n\n\n
![\"LiveAgent](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2019\/10\/LiveAgent-homepage-with-chat-widget-1-1.png\")
<\/figure><\/div>\n\n\n\n5. Tidio \u2013 a live chat software with chatbots<\/h3>\n\n\n\n
![\"Tidio](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2022\/05\/Tidio-homepage.png\")
<\/figure><\/div>\n\n\n\nMessaging platform alternatives <\/h2>\n\n\n\n
1. Facebook Messenger for Business<\/h3>\n\n\n\n
![\"\"](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/11\/facebook-business-messenger.png\")
<\/figure><\/div>\n\n\n\n
![\"\"](\"https:\/\/helpcrunch.com\/blog\/wp-content\/uploads\/2023\/11\/apple-business-chat.png\")
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